Customer Care Executive role in the Automobile Service Industry : Key Responsibilities Handle customer inquiries via phone, email, or in person regarding vehicle servicing, repairs, and maintenance Schedule service appointments and coordinate vehicle pick-up/drop-off Resolve complaints and escalate issues to service advisors or managers when needed Maintain customer records and update service history in CRM systems Conduct post-service follow-up calls to ensure customer satisfaction (e.g., 1-day and 4-day PSF calls) Promote service offers and reminders for free or paid maintenance Assist in organizing promotional events and collecting feedback Skills Required Strong communication and interpersonal skills Ability to multitask and manage high call volumes Proficiency in CRM software and basic technical knowledge of vehicles Problem-solving and conflict resolution abilities Fluency in local language and English; clear and friendly tone Qualifications Graduate or diploma in any discipline (MBA or BBA preferred for senior roles) Freshers are often welcome; experience in customer service or automotive sector is a plus Work Environment Office-based or service center setting May involve rotational shifts and weekend work Opportunities in dealerships, service garages, and transport companies Job Type: Full-time Pay: ₹15,482.25 - ₹27,000.00 per month Benefits: Health insurance Provident Fund Experience: Customer service: 3 years (Preferred) Language: Hindi (Preferred) English (Preferred) Work Location: In person Speak with the employer +91 9762047711 Application Deadline: 31/07/2025 Expected Start Date: 28/07/2025
Job:- As a controller you are responsible for the organization, control and service capability of the entire workshop. As the interface between customer and workshop department, you are responsible for all work procedures and processes given the legal and manufacture related specifications and standards, with the aim of smooth, professional and timely handling of all due diagnostic, repair and maintenance work. Your key responsibilities are: Inspect and optimize all work procedures and processes of the workshop with respect to professional and on time performance of repairs. Ensure the processing of orders according to the manufacturer’s specifications. Plan, organize, implement and monitor upcoming service measures and special promotions. Ensure the availability of all required information and documents, e.g. repair instructions, updates on the diagnostic equipment, wiring diagrams product information. Ensure the availability of all workshop equipment and tools, including the special tools prescribed by Mahindra, and monitor their proper function. Ensure information flow (information, technical TSBs, circulars, information e-mails, etc.) through regular communication. Give instruction where appropriate. You play a crucial role in achieving maximum productivity with desired quality by maintaining efficient work environment. You are the interface between service advisor and workshop and responsible for getting the work done as per the requirements of customers recorded by service advisors. You also coordinate various support functions like warranty, parts, washing, diagnosis, final inspection for getting the desired final output in time. You have knowledge of the workshop retail process, and your role in Digital MTraq. You are responsible for upkeep of workshop to facilitate un-interrupted working conditions with utmost safety. You are responsible for recruitment and continuous development of skill level of workshop staff. Qualification & Experience: Diploma in Automotive / Mechanical Engineering. 5-6 years of experience in automobile retail market which includes experience of Job Controller/Foreman Skills Leadership skills You have the ability to manage technical employees and terms in a task-oriented way and to promote team spirit. You act according to ethical standards, accept responsibility and are an example of integrity and company values. You promote diversity and create a culture of cooperation and learning. You communicate expectations clearly and use key figures for leading your employees and/or the teams. You handle conflicts in the group and resolve the same amicably. You recognize good performance, provide appropriate criticism explain your decisions and are consistent in your response to inappropriate behavior or deficient performance. You expect top performance and support its attainment; you conduct staff development and systematically generate successors or responsible deputies/representatives. Technical Competence You are qualified to guide, train & review technicians for repair and diagnosis. You are capable to allot right person for right job as per the job criticality and technician skill You are critical assessor of work and capable of defining training requirements for workshop staff. You have knowledge about upkeep of workshop equipment and tools. Process and organizational knowledge You have excellent knowledge of Service processes and interfaces of neighboring departments and the relevant contact persons (Parts/Accessories, Front Office, Priority Relationship Management, Sales and Human Resources etc). You understand the connection between quality, customer satisfaction and business success. You are familiar with relevant recruitment, management and evaluation tools. You know the statutory requirements for occupational health, safety, fire and environmental protection. Organizational skills You implement decisions effectively and achieve agreed objectives (TAT, Same Day delivery % Service Genie). You keep an overview of things even when daily business is hectic. You work in a structured and systematic way. You prepare yourself for customer’s visits and handle orders correctly, promptly as agreed objectives. You always attend to the quality documentation of all services and repairs to comply leagal norms and to avoid conflicts You have a customer-centric approach and are sensitive towards customer requirements and fulfillment of same with high precision. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹40,000.00 per month Work Location: In person Application Deadline: 06/09/2025 Expected Start Date: 09/09/2025
You study service history of the appointed customer and prepare yourself to attend the customer one day prior. You interact with customers during reception and perform active reception as per the check sheet, record customers’ verbatim and perform preliminary diagnosis in case of specific problem mentioned by customer. You advise customers for suitable service product and required jobs to be done as per the customers’ need. You share the cost and time estimate with customers against the requirements given by customers and take approval against the same. You translate the customer requirement in technical instructions with quick test and environment data collected during reception with the help of Quality Inspector. You exhibit maximum transparency through video call interaction with customers during pre-reception, reception in –repairs and pre-delivery. You keep on updating the vehicle status to customers during service. You follow up with the workshop for completion of job as per promised time. You confirm the readiness of car after visual inspection and inform customer about delivery time. Taking a test drive after the repairs, if required or as requested by the customer. You perform handover process by clear explanation of invoice to customers and ensure the satisfaction through instant feedback. · You call customers after 3 days of vehicle delivery to know the post service feedback. · You have thorough knowledge of systems like eDealer, Digital Service Drive and Xentry Portal Technical competence Technically qualified to carry out basic checks, diagnosis in vehicle and offer a consultation to customers. Capable of transforming customer requirements into technical instructions for internal communication. A critical reviewer of work done as per the requirements of customer to meet customer expectations. Job Type: Full-time Pay: ₹14,500.00 - ₹25,000.00 per month Work Location: In person Application Deadline: 30/08/2025 Expected Start Date: 01/09/2025
Job:- As a controller you are responsible for the organization, control and service capability of the entire workshop. As the interface between customer and workshop department, you are responsible for all work procedures and processes given the legal and manufacture related specifications and standards, with the aim of smooth, professional and timely handling of all due diagnostic, repair and maintenance work. Your key responsibilities are: Inspect and optimize all work procedures and processes of the workshop with respect to professional and on time performance of repairs. Ensure the processing of orders according to the manufacturer’s specifications. Plan, organize, implement and monitor upcoming service measures and special promotions. Ensure the availability of all required information and documents, e.g. repair instructions, updates on the diagnostic equipment, wiring diagrams product information. Ensure the availability of all workshop equipment and tools, including the special tools prescribed by Mahindra, and monitor their proper function. Ensure information flow (information, technical TSBs, circulars, information e-mails, etc.) through regular communication. Give instruction where appropriate. You play a crucial role in achieving maximum productivity with desired quality by maintaining efficient work environment. You are the interface between service advisor and workshop and responsible for getting the work done as per the requirements of customers recorded by service advisors. You also coordinate various support functions like warranty, parts, washing, diagnosis, final inspection for getting the desired final output in time. You have knowledge of the workshop retail process, and your role in Digital MTraq. You are responsible for upkeep of workshop to facilitate un-interrupted working conditions with utmost safety. You are responsible for recruitment and continuous development of skill level of workshop staff. Qualification & Experience: Diploma in Automotive / Mechanical Engineering. 5-6 years of experience in automobile retail market which includes experience of Job Controller/Foreman Skills Leadership skills You have the ability to manage technical employees and terms in a task-oriented way and to promote team spirit. You act according to ethical standards, accept responsibility and are an example of integrity and company values. You promote diversity and create a culture of cooperation and learning. You communicate expectations clearly and use key figures for leading your employees and/or the teams. You handle conflicts in the group and resolve the same amicably. You recognize good performance, provide appropriate criticism explain your decisions and are consistent in your response to inappropriate behavior or deficient performance. You expect top performance and support its attainment; you conduct staff development and systematically generate successors or responsible deputies/representatives. Technical Competence You are qualified to guide, train & review technicians for repair and diagnosis. You are capable to allot right person for right job as per the job criticality and technician skill You are critical assessor of work and capable of defining training requirements for workshop staff. You have knowledge about upkeep of workshop equipment and tools. Process and organizational knowledge You have excellent knowledge of Service processes and interfaces of neighboring departments and the relevant contact persons (Parts/Accessories, Front Office, Priority Relationship Management, Sales and Human Resources etc). You understand the connection between quality, customer satisfaction and business success. You are familiar with relevant recruitment, management and evaluation tools. You know the statutory requirements for occupational health, safety, fire and environmental protection. Organizational skills You implement decisions effectively and achieve agreed objectives (TAT, Same Day delivery % Service Genie). You keep an overview of things even when daily business is hectic. You work in a structured and systematic way. You prepare yourself for customer’s visits and handle orders correctly, promptly as agreed objectives. You always attend to the quality documentation of all services and repairs to comply leagal norms and to avoid conflicts You have a customer-centric approach and are sensitive towards customer requirements and fulfillment of same with high precision. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹40,000.00 per month Work Location: In person Application Deadline: 06/09/2025 Expected Start Date: 09/09/2025
You study service history of the appointed customer and prepare yourself to attend the customer one day prior. You interact with customers during reception and perform active reception as per the check sheet, record customers’ verbatim and perform preliminary diagnosis in case of specific problem mentioned by customer. You advise customers for suitable service product and required jobs to be done as per the customers’ need. You share the cost and time estimate with customers against the requirements given by customers and take approval against the same. You translate the customer requirement in technical instructions with quick test and environment data collected during reception with the help of Quality Inspector. You exhibit maximum transparency through video call interaction with customers during pre-reception, reception in –repairs and pre-delivery. You keep on updating the vehicle status to customers during service. You follow up with the workshop for completion of job as per promised time. You confirm the readiness of car after visual inspection and inform customer about delivery time. Taking a test drive after the repairs, if required or as requested by the customer. You perform handover process by clear explanation of invoice to customers and ensure the satisfaction through instant feedback. · You call customers after 3 days of vehicle delivery to know the post service feedback. · You have thorough knowledge of systems like eDealer, Digital Service Drive and Xentry Portal Technical competence Technically qualified to carry out basic checks, diagnosis in vehicle and offer a consultation to customers. Capable of transforming customer requirements into technical instructions for internal communication. A critical reviewer of work done as per the requirements of customer to meet customer expectations. Job Type: Full-time Pay: ₹14,500.00 - ₹25,000.00 per month Work Location: In person Application Deadline: 30/08/2025 Expected Start Date: 01/09/2025
Job Profile – Service Receptionist Job : As a service receptionist, you represent the company and are the first, central contact person for all visitors and customers in the operation. You receive them with esteem and personally arrange contact with the responsible customer support departments. You are the part of the service team and therefore share responsibility for providing adequate service. You enjoy direct contact with customers and show enthusiasm for the brand and its products. You additionally act as the telephone switchboard interface, where you accept queries, orders and service-relevant information, in order to forward these to specific recipients. Your key responsibilities are: Recording and documentation of customer data with the support of operation-dependent lists or databases. Maintenance of a friendly atmosphere and ensuring orderliness and cleanliness in the reception areas. Representation of the operation on the telephone by accepting, conducting and, if necessary, forwarding telephone calls (switchboard) and agreeing to return telephone calls for employees who are not currently available. Independent welcoming and addressing of all customers and visitors, and ensuring that they are looked after throughout their visit. Support in the provision of advice, the sales of accessories not requiring assembly and accessories within the service reception and showroom area. Reading of customer’s wishes, arranging appointments, forwarding customers to the required colleagues, and offering alternative, substitute services. Reception of unannounced customers according to the standards. Looking after customers in the event of waiting times. Providing support for or carrying out service fallow up calls. Qualifications Diploma or Graduate from any faculty. You should have basic computer knowledge. You should have the ability to deal with customers in a friendly and efficiently manner. Also, you should be capable to organize, multitasks, prioritize and work under pressure. Training Training is a commercial profession (or comparable training) Experience Proven working experience in a front office handling receptionist responsibilities You professionally implement all of the manufacturer’s specifications concerning customer-oriented conduct. You display a high level of customer orientation. You know main CX drivers and your role in this. You focus on the customer’s wishes and always attempt to understand and give consideration to his concern via active listening. Your appearance and manner always comply with the employer’s specifications. You consciously pick up on the signals in others’ behavior and attune yourself to your individual discussion partner. You have extensive contact skills and are able to adequately express yourself in terms of language. You are an expert in structuring and steering discussions under consideration of esteem and acceptance in the sense of “guiding principles for dealing with retail customers”. You are honest and reliable towards the customer, and always adhere to agreements. You always remain polite to customers, even in conflict situations. Method and process competence You possess organizational and personal management skills You complete your tasks independently and responsibly. You are familiar with the necessary processes and contact-persons for all relevant customer support departments and external service providers. Technical competence You have solid, general PC skills and knowledge of Office appliances (e-mail programs, e.g. MS Office, the Internet, e business, intranet, etc.). You independently administer prospective customer, and vehicle databases. Providing support for or carrying out service fallow up calls. Compilation of relevant workshop orders, selection of customers to be called, and extraction of vehicle data. Compilation and forwarding of data of revisit/ repeat visit customers, Warranty and Goodwill customers, and customers with initial complaints to the corresponding service follow-up department. Immediate introduction of problem solution management in the case of complaints. Job Type: Full-time Pay: ₹15,000.00 - ₹22,000.00 per month Language: English (Required) Work Location: In person Application Deadline: 11/09/2025
Job Profile – CRM Service Job:- Representing the company and developing permanent business relations and networks. Dealing with the market in the assigned sales and service area whilst maintaining the strategic guidelines issued by the sales and service organization. Managing employees and controlling business processes in own area of responsibility. Ensuring that service, quality, customer satisfaction and a high level of experience are maintained to develop a customer-oriented, profitable and high turnover business in new and used vehicles, accessories, services and further products and services. Qualification Basics : BE/MBA or any equivalent degree Experience (type of): 10-12 year experience in Automobile and /or Hospitality Specialized Skills: High positive attitude, Excellent communication skills, Team work approach, Sensitive towards processes and their refinements, Innovative, High customer centric approach, Ability to inspire people, talent to train and coach people Tasks Revenue generation Ensure all inbound calls are attended - 100% pick up in less than 30 seconds Ensure all outbound calls / functions are completed within stipulated time Service appointments target 100% calling Database cleaning to support retention achievement, campaign and service measure completion - Target 90% data with 100% quality Service measure letters are sent to Customers and DMS is updated - Target – 100% Ensure 100% achievement of appointment targets Sales of Service Products: Support towards sale of Service Products Promotion of campaign and retention measures: Calling for Insurance renewals, Service Products etc. Customer handling 100% responsible for resolving Customer cases (internal and escalated) within the stipulated time (explanation, letters/mails, meetings etc.) Understand cause of Customer complaints and clarifications sought by Customer, precisely. Acquire technical know how required for responding to Customers, from workshop technicians/CoTek’s. Personally, provide technical clarification to Customers, verbally and in writing. (Technical clarification is no longer responsibility of Technical team, Service HOD, CXM etc.) Courtesy car management: Availability , deployment, reporting CRM 50/50 goodwill: Formation, usage and monitoring of kitty SFU: Ensure 100% achievement, internal complaint generation (as required), gap analysis, counter measure actions CSI: - Customer First initiatives in coordination with CX team Responsible for analyzing the CX scores on monthly basis. Identify low score areas and initiate improvements in conjunction with Head After-Sales Coordinate with Pune AO team for countermeasure actions with clear responsibilities and deadline Team handling: Support SA/RM's and CRE’s and work out plan for their development Determine number of SA/RM’s and CRE’s required in workshop thruput from time to time. Inculcate a spirit of Customer centricity within the organization. Job Type: Full-time Pay: ₹28,000.00 - ₹35,000.00 per month Work Location: In person Speak with the employer +91 9762047711 Application Deadline: 15/09/2025 Expected Start Date: 01/10/2025
Job Profile – CRM Service Job:- Representing the company and developing permanent business relations and networks. Dealing with the market in the assigned sales and service area whilst maintaining the strategic guidelines issued by the sales and service organization. Managing employees and controlling business processes in own area of responsibility. Ensuring that service, quality, customer satisfaction and a high level of experience are maintained to develop a customer-oriented, profitable and high turnover business in new and used vehicles, accessories, services and further products and services. Qualification Basics : BE/MBA or any equivalent degree Experience (type of): 10-12 year experience in Automobile and /or Hospitality Specialized Skills: High positive attitude, Excellent communication skills, Team work approach, Sensitive towards processes and their refinements, Innovative, High customer centric approach, Ability to inspire people, talent to train and coach people Tasks Revenue generation Ensure all inbound calls are attended - 100% pick up in less than 30 seconds Ensure all outbound calls / functions are completed within stipulated time Service appointments target 100% calling Database cleaning to support retention achievement, campaign and service measure completion - Target 90% data with 100% quality Service measure letters are sent to Customers and DMS is updated - Target – 100% Ensure 100% achievement of appointment targets Sales of Service Products: Support towards sale of Service Products Promotion of campaign and retention measures: Calling for Insurance renewals, Service Products etc. Customer handling 100% responsible for resolving Customer cases (internal and escalated) within the stipulated time (explanation, letters/mails, meetings etc.) Understand cause of Customer complaints and clarifications sought by Customer, precisely. Acquire technical know how required for responding to Customers, from workshop technicians/CoTek’s. Personally, provide technical clarification to Customers, verbally and in writing. (Technical clarification is no longer responsibility of Technical team, Service HOD, CXM etc.) Courtesy car management: Availability , deployment, reporting CRM 50/50 goodwill: Formation, usage and monitoring of kitty SFU: Ensure 100% achievement, internal complaint generation (as required), gap analysis, counter measure actions CSI: - Customer First initiatives in coordination with CX team Responsible for analyzing the CX scores on monthly basis. Identify low score areas and initiate improvements in conjunction with Head After-Sales Coordinate with Pune AO team for countermeasure actions with clear responsibilities and deadline Team handling: Support SA/RM's and CRE’s and work out plan for their development Determine number of SA/RM’s and CRE’s required in workshop thruput from time to time. Inculcate a spirit of Customer centricity within the organization. Job Types: Full-time, Permanent Pay: ₹28,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Paid sick time Provident Fund Work Location: In person