Customer Care Executive

Customer Care Executive role in the Automobile Service Industry:

Key Responsibilities

• Handle customer inquiries via phone, email, or in person regarding vehicle servicing, repairs, and maintenance
• Schedule service appointments and coordinate vehicle pick-up/drop-off
• Resolve complaints and escalate issues to service advisors or managers when needed
• Maintain customer records and update service history in CRM systems
• Conduct post-service follow-up calls to ensure customer satisfaction (e.g., 1-day and 4-day PSF calls)
• Promote service offers and reminders for free or paid maintenance
• Assist in organizing promotional events and collecting feedback

Skills Required

• Strong communication and interpersonal skills
• Ability to multitask and manage high call volumes
• Proficiency in CRM software and basic technical knowledge of vehicles
• Problem-solving and conflict resolution abilities
• Fluency in local language and English; clear and friendly tone

Qualifications

• Graduate or diploma in any discipline (MBA or BBA preferred for senior roles)
• Freshers are often welcome; experience in customer service or automotive sector is a plus

Work Environment

• Office-based or service center setting
• May involve rotational shifts and weekend work
• Opportunities in dealerships, service garages, and transport companies

Job Type: Full-time

Pay: ₹15,482.25 - ₹27,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Experience:

• Customer service: 3 years (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Speak with the employer
+91 9762047711Application Deadline: 31/07/2025Expected Start Date: 28/07/2025