687 Complaint Management Jobs - Page 8

S. No Goal Key Result Area Actions / Deployment 1 Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of pr...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of pr...

1 Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of prepainting & WIP sites - 30% of booked sites. Regul...

Role & responsibilities : We are seeking a highly organized and detail-oriented *Admin Head* to oversee mutual fund transaction management, ensure compliance with regulatory guidelines, and provide end-to-end support to investors and internal teams. The role requires excellent coordination skills, deep understanding of operational workflows, and the ability to liaise effectively with Asset Management Companies (AMCs), Registrar & Transfer Agents (RTAs), sales teams, and other stakeholders. Preferred candidate profile : * Graduate or Postgraduate, preferably in *Finance* or *Marketing*. * Degree in *Banking, Insurance & Finance* will be an added advantage. * Understanding of the *mutual fund ...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of pr...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of pr...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of pr...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of pr...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of pr...

Manage bank staff and outsourced staff Experience Range : 5 to 10 Years Qualifications : Graduate (Any Specialisation) Post Graduate (Any Specialisation) Minimum of 5 years experience in contact centre inbound / outbound ( Banking/NBFC process) Must have indepth knowledge of functioning of inbound and outbound contact centre Vendor Management, billing Must have experience in cross selling, sales target , manage service levels, escalation handling, complaint management. Good knowledge of training and quality, NPS required Knowledge of handling inbound emails and chat teams preferred.

Urgently required - HR Coordinator - Employee Life Cycle Designation: Executive HR Base Location: Navi Mumbai Salary - 20 K 25K Net monthly + PF Skills & Competencies: 3-5years experience in managing Core HR transactions activity. Proficiency in spread-sheet word and Excel processing Education & Qualifications: Any Graduate DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. If interested send resume...

Customer Service + Renewals Locations: Chennai Languages: Chennai: Tamil + English (12 roles) Eligibility: HSC Pass | Age: 22 to 37 Experience: Min. 1 year in Customer Service / Renewals / Upselling Salary: 18,000 22,000 In-Hand (Based on last drawn) Only for Malayalam candidates exceptional salary approval can be done ( upto 25K as take home) Shift: Females 10 AM to 7 PM | Males 12 PM to 9 PM Week Offs: 2 Rotational Role & responsibilities Be the dedicated relationship partner for VIP Shaadi members post-sale Understand member preferences and help identify their ideal match Call and connect with high-quality prospects on behalf of the member Set up mutually consented meetings between potent...

As a member of the team responsible for solving service requests and RBI reportable complaints received from various channels, your role will involve validating each complaint through various stages and following approved SOP for resolution. You will also be updating the status of each complaint on CRM. **Key Responsibilities:** - Effectively address and resolve customer service requests within defined timelines. - Verify customer details before escalating issues to other stakeholders or respective teams for closure. - Ensure proper validation before removing any block or freeze from customer accounts. - Collaborate with relevant stakeholders for timely resolution and continuous improvement ...

Role Overview: As a Quality Management Representative at Precision Sintered Products, your role will involve overseeing quality management, conducting quality audits, ensuring quality assurance, managing documentation, and handling complaint management. You will be responsible for maintaining ISO standards, implementing quality policies, and collaborating with various departments to enhance product quality and process efficiency. Key Responsibilities: - Oversee quality management processes - Conduct quality audits to ensure adherence to standards - Ensure quality assurance throughout the organization - Manage documentation related to quality processes - Handle complaint management effectivel...

As a Quality Assurance Analyst reporting to the Manager, Quality Assurance, you will be responsible for managing the entire life cycle of Complaint Management (QAR) brought forward by end-user clients via the Care Access Center. Your key responsibilities will include: - Recognizing quality trends, understanding impacts and reporting findings related to end-user complaints. - Collaborating with service delivery departments within IHS to ensure thorough investigations and documented resolutions. - Managing QAR Complaints, including investigating case issues and reaching out to internal stakeholders for resolution. - Prioritizing QARs and tasks appropriately. - Demonstrating strong communicatio...

Roles and Responsibilities Correct identification, response and resolution of grievances assigned Resolution of cases within TAT. Responsible to provide adequate and quick resolution to all the escalated complaints at GRC Ensuring adherence of grievance redressal policy and processes, monitoring its implementation and initiating corrective action Evaluation of complaints and submit the RCA with action plan. Participate in various initiatives towards reduction in escalations of customer complaints. Ensure adequacy and quality of all complaints resolution at this level. To ensure the deliverables are met in a timely manner. Responsible to take up complaint’s reduction initiative among top cate...

Dear Applicants, Job Opportunity: " Customer Care Executive" We are delighted to announce excellent career opportunities for both freshers and experienced professionals in Customer Care Executive. Join reputed Super-speciality Hospitals, Multi-speciality Hospitals, and Diagnostic Centres across India. What We Offer: Attractive Salary Package Performance-based Incentives Accommodation Facilities. Job Title: Customer Care Executive Qualifications: Any Graduation Package: Up to - (3 LPA) Position Type: Full-Time Preferred Skills: Good English Communication & Customer Success, Service & Operations. Location: Chhattisgarh : Raipur, Bilaspur, Durg, Bhilai, Korba Gujarat : Ahmedabad, Vadodara, Sura...

We are looking for a highly skilled and experienced professional to lead our restaurant and bars team in Fairmont Mumbai & Rosywn, A Morgans Originals Hotel. The ideal candidate will have a strong background in hospitality and management, with excellent leadership skills. Roles and Responsibility Manage daily operations of the restaurant and bars, ensuring high-quality service and customer satisfaction. Develop and implement strategies to increase sales and revenue growth. Lead and motivate a team of staff members to achieve exceptional performance. Maintain high standards of quality, safety, and hygiene. Collaborate with other departments to ensure seamless service delivery. Analyze custome...

Job Description Own and execute all customer facing communications (information, query resolution etc.) as part of facility management team of Townships after aligning with Townships strategy and leadership team Be responsible for forming/updating resident councils and actively engaging with them on regular basis as part of city governance Engages on ground with residents to identify influencers and establish a second communication network for word-of-mouth Identifies difficult-to-work with residents and/or resident groups Lead planned or unplanned meetings with residents on any issues pertaining to facility management and/or resident concern Work cross-functionally with PCMA, Strategy team,...

Candidates should be very proficient in email drafting &very good in advanced excel i.e, Vlookup, Hlookup,pivot table, conditional formatting,countif,Sumif etc.Excellent communication& verbal skills Interested candidates plz call on 9267953621

Role & responsibilities Handling customer queries / complaints primarily on emails, letters and calls for Retail Assets, Credit Cards Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to time schedules (Turn Around Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance Preferred candidate...

Position: Assistant Property Manager, Bangalore Business: Property and Asset Management, Bangalore. What this job involves You will be in charge of the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to: Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLA s KPI s for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreemen...

Job Summary: Senior Escalation Executive We are seeking a Senior Escalation Executive to manage and resolve high-priority customer complaints and escalations. The ideal candidate will be responsible for driving resolution across internal teams, ensuring customer satisfaction, and continuously improving the escalation process. Key Responsibilities: Own and manage Level 2/3 customer escalations received via email, social media, or call center. Analyze root causes and coordinate with cross-functional teams (Tech, Ops, Product, Finance) for swift resolution Maintain TAT and quality SLAs for escalated tickets Provide clear, empathetic, and professional communication to customers throughout the re...

Customer Care Executive should handle complaints, provide appropriate solution and alternatives within the time limits and follow up to ensure solutions by following communication procedures, guidelines & policies Required Candidate profile Must have Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Resolving Conflict, Analyzing Information and Multi-tasking.

Daily review of the open complaints to ensure on-time complaint closure meeting KPIs Coordinating with country Quality team for updating Due Diligence information, updates of Complaint Management System (CMS) for sample tracking details, customer letters. If required, coordinate with Mfg. sites for timely investigation. Review of the complaints to ensure it meets procedural requirements. Log in complaints in Trackwise- Complaint Management System (CMS) when needed within defined timelines and processing till final closure. Coordination with Quality Engineers and Technical Service team for Service-related complaints. Evaluating complaints to determine regulatory reporting applicability. Provi...