428 Complaint Management Jobs - Page 8

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimi...

Customer Service over web, phone, email Manage Level 1 Support Tickets Work on Application support tickets raised over web, emails & calls Coordination with Internal and External stakeholders Send weekly report of department Project Management Tools Required Candidate profile IT Graduate with German language knowledge preferred Proficient in Microsoft office Should have worked on project management tools like JIRA Smart and proactive team member Good communication skills Perks and benefits Allowances and perks as per MNC group HR policy

Collaborate with the branch team for the execution of orders, acquiring new accounts, and maintaining market intelligence on competition accounts while tracking competition activity. Manage receivables effectively and work with the service team on complaint management. Achieve revenue targets, increase business share with existing key accounts, acquire new pan India and regional accounts, and deliver the targeted VA. The role involves serving as a Sales Executive for Key Accounts in CRBG.,

As a Customer Service Advisor 1 at BT Group, your role is crucial in assisting customers across all channels to ensure customer value and success is delivered while providing support excellence. You will work under full supervision to optimize customer service by creating value-based relationships with customers and leveraging the BT Group's solution portfolio within established guidelines. Your responsibilities will include gathering customer information, performing basic analysis, and understanding customer needs to provide valuable customer service insights for efficient issue management. You will execute routine tasks covered by existing procedures to achieve the objectives and vision of...

As an Inbound Sales Representative Associate at Accenture, you will be part of the Customer Support vertical, assisting in managing and resolving customer queries, handling escalations and complaints, and providing optimal resolutions. Your role will involve closing faults and complaints within SLAs, transforming customer support into a value-generating service that sets us apart in the market. You will be responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests for non-voice interactions such as email, web, and chat. To excel in this position, you should have a background in Next Generation Customer Operations - Service Desk Non-Voice Su...

Log service requests, complaints, or inquiries into the system with detailed notes. Liaise between customers, field service technicians, and internal departments to ensure timely service delivery. Provide status updates to customers. Required Candidate profile High school diploma or equivalent (associate’s or bachelor’s degree preferred). Proven experience in a call centre or customer service environment. Strong verbal and written communication skills. Perks and benefits 2nd & 4th Saturday off Pick & drop from Vasai stn

Greetings from Pressana Kia Premium Car Dealership Showroom We are currently recruiting CRM - Customer Relationship Manager (Service) for our company Attractive Salary in Industry with added monetary benefits like Monthly Incentives, Abroad performance trips, Employee welfare activities and oher benefits like ESI, PF, insurance etc. Must be able to handle good volumes with zero customer complaints. Experienced candidates (above 5yrs) from automobile industry (2 wheeler & 4 wheeler) FMCG Showrooms, Retail Outlets showrooms can apply (Premium Car service centre is prefarable) Must be able to handle the customer process on complaints as per company norms. Good Knowledge in end to end service pr...

Education required: MBA / PGDM / Postgraduate in Finance Job requirement: Minimum of 08 years of experience with at least 04 years of relevant experience. Should have worked in at least 2 projects with central/state government agencies/ departments. Roles and responsibilities: 1. The Procurement Expert will oversee the procurement process for various contracts, contract management which includes Draft, review, evaluate bids and manage contracts. 2. Will ensure compliance with government regulations, maintain quality standards, and collaborate with stakeholders to facilitate the successful establishment of centralized kitchen.

Candidate must have Customer Services background and experience with BFSI is a must. Customer query and escalation management skills (Mandate) Strong Communication Skills. Capable of writing processes and complex customer responses. who have some Retail assets or lending knowledge with Banks or NBFCs Understanding of Finance and Account (desired) Good analytical skills (Mandate) Strong interpersonal skills (Mandate) Min. work experience of 3-4 years Min. qualification- Graduate. Location- Hyderabad

Let s do this. Let s change the world. In this vital role you will own and implements the end-to-end global complaint process and management system, ensuring appropriate business connection across Amgen. In doing so, the focus is on assuring complaint processes and systems remain fully compliant through the quality operating standards and procedures to current, emerging internal and external requirements. In addition, the team translates information from the market to drive continuous improvement. Manager Quality Complaints supervises a team of complaint investigators owning records with basic investigations, customer feedback records and records with limited information. Quality Manager Com...

Job Description: Role 1: Job Title: Apprentice Role for Non-Technology hiring 2024 - 2025 Location: Bangalore Role Description The position is for an Apprenticeship - PB Operations based out of Mumbai and reporting to the Head, Controls - Operations (NPC). Your key responsibilities Tracking deadlines for Key Operating document (KOD) for PB Operations and follow-ups with stakeholders for timely upload of KODs on policy portal. Go through existing KODs and liaise with Ops to understand the process followed on ground. Highlight deviations if any and re-draft / modify KODs. Design Publication of trackers on TAT Quality parameters. Revisit Key Performance Indicator (KPI) for each Ops related proc...

Skill set required for this position : Microsoft SQL TSQL 5+ years (should have hands on and recent experience) Azure Data Factory (ADF) (should have hands on and recent experience) Azure data engineering certification (DP-203) (Good to have) SSRS (Good to have) SSIS (Good to have) Responsibilities: Strong experience in creating good solutions w/o mature, detailed, codified business requirements. Working experience in delivering expected results in unstructured environments. Optimizing the data storage and retrieval processes for efficient complaint management by leveraging the SQL database structure and constructs. implementing secure coding practices throughout the development lifecycle to...

About the Role As a Customer Experience Manager, you would be the owner of driving best in class customer experience, in the most efficient manner. This would mean driving continuous improvements in grievance handling, Net Promoter Score (NPS) insights, reviews and ratings and quality assurance (both operational as well as quality metrics) to ensure quality resolutions with fast turnaround times. You will play a critical role in converting voice-of-customer data whether through complaints, NPS responses, or reviewsinto process, product, or communication improvements . Youll manage a high-performing support team, ensure quality call interactions through audits and coaching, and collaborate wi...

Title : Enterprise Relationship Management About Us : Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma. About the role : ERM will be assigned a merchant portfolio and will be responsible for the following: Drive merchant engagements, service, complaint management, upsell/cross-sell and improve overall portfolio quality. Expectations/ ...

"Hiring: Voice Process Customer Support (BPO)" Require Min. 1 Year experience into Customer support Should have fluency in English and Hindi Location: Bangalore (Work from Office) CTC: Up to 3.2 LPA Shift: Day 2 way cab facility Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only Qualification: Any Graduates About the Role We are hiring Customer Support Executives (Voice Process) for a leading BPO. This role involves handling customer queries through calls, ensuring excellent customer satisfaction.

HELLO JOB SEEKERS GREETING'S FROM SHININGSTARS ITPL ####### HUGE OPENING'S FOR BLENDED PROCESS ######## SO ANYBODY WHO IS LOOKING TO START THEIR CAREER IN CUSTOMER SERVICE OR LOOKING FOR CHANGE CAN APPLY LOCATION- KOLKATA PROFILE- CUSTOMER SERVICE Roles And Responsibilities- 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Establishing a positive rapport with all clients and customers in person. 5. Handling customer concerns and complaints in a timely manner. Required Candidate profile- 1. Freshers/Expe...

Working days: 6 days About the Team: Quality Team plays a crucial role in producing components for automobiles. It helps Cost reduction, Identify the issues, Maintaining the supply chain, improve the product quality, Sustainability & etc. What you can look forward to as Lead/AM- Supplier Quality (m/f/d): Perform complaint management suppliers Check and validate supplier 8D Align Supplier KPI target agreements Monitor supplier KPIs to assure proper supplier performance and drive continuous improvement Perform supplier development strategy at plant level Interact with Global Supplier Quality Team and Supplier Management team to develop and deploy Quality tools at suppliers Support process rele...

Your challenges Attending Pipettes Maintenance, Repair Calibration of pipettes as per ISO 8655 Knowledge about ISO 17025 standards Installation of Eppendorf general instruments. Attending Breakdown Service of standard & specialty instruments Attending Instruments Maintenance of standard & specialty equipment s. Sending quotations to customers for required spares Achieving the Service business target Achieving AD Goals Service revenue Generation including payment collection Revenue management for the assigned territory Complaint Management for the assigned territory Customer Communication Sending Service/AMC Proposals Customer Presentations Working with the sales & service manager of the Bran...

Are you fluent in Dutch or PolishAre you looking to build your career in a dynamic, multilingual customer service environmentDo you thrive on helping guests feel heard, supported, and well-informedAt Fusion CX, we are hiring Reservation Employees to join our growing team in Kosovo. If you have a passion for hospitality, strong communication skills, and enjoy providing high-quality service through multiple channels, this is your chance to shine. Whether you are looking for jobs in Kosovo in the hospitality or travel industry or aiming to grow in a performance-driven global company, this role could be your perfect fit. Apply now! Job Description Reservation Employee Job Purpose The Reservation...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimi...

Day of a Service Leader (GL) Regular visit to BP place for meeting. Grooming of BPST (Uniform, ID card, safety kit, tool kit) Identifying training need and arrange training Reviewing BPs on the business KPI like MS, Complaint. REVENUE, RESPONSE TIME, IR STATUS. Follow up on pending complaint with BP & BPST & arranging MSR if any. Taking daily commitment on business KPIs Plan for execution download with BP / BPST Review with STs with Low Productivity and field meetings with STs for meeting up daily target. Maintain BPST module as per population and take the commitment from BP to fill the ST GAP Assigning spares from one BP to another BP for complaint attend/MS/AMC. Attending SOS/CEO complaint...

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 y...

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 y...

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 y...

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 y...