687 Complaint Management Jobs - Page 6

Job Description: The Query Manager International Patient Care acts as the primary liaison between international patients, their families, and hospital departments. The role involves managing end-to-end query resolution , providing medical guidance and cost estimates , and coordinating with clinical and operational teams to ensure a smooth and compassionate experience for patients traveling for treatment. Roles & Responsibilities: Manage and respond to international patient queries received via email, website, or referral partners within defined TAT (Turnaround Time). Coordinate with consultants, clinical coordinators, and finance teams to prepare medical opinions, treatment plans, and cost e...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of prepai...

Role & responsibilities : Support in managing all Affluent Banking sales and service activities for the assigned location/s Provide complete and comprehensive information to customers about Bank products, services and ensure best services are provided to them Analyse and have thorough understanding of clients cash, capital and investment needs Manage and improve the customer journey to create a superior customer experience Ensure customer onboarding is seamless and monitor the performance of client accounts and suggest ways to improve returns. Ensure appropriate control framework is in place and operations risk are properly managed within established regulatory guidelines set by the Bank. En...

- Responding to customer queries across phone, email, and chat. - Troubleshooting issues related to product or service usage. - Resolving customer complaints - Diagnosing and troubleshooting technical issues - Providing timely and accurate information regarding products and services Preferred candidate profile - Open-mindedness to continuous learning - Excellent time management and ability to multitask. - Excellent verbal and written communication skills. Whatapp resume to Phone: 9092250005 Email : hrd@redetechnologies.in

We are looking for a Customer Escalation Officer to handle and resolve customer grievances related to life insurance policies. The ideal candidate will act as a bridge between customers, branch teams, and internal departments to ensure timely resolution of escalated issues. This role requires strong communication skills, attention to detail, and a customer-first mindset to maintain service quality and client satisfaction. Roles and Responsibilities Manage customer escalations, queries, complaints, and grievances in a timely and efficient manner. Handle complex issues related to life insurance products and services. Ensure effective issue resolution through root cause analysis and implementat...

You will be working as a Customer Service Advisor 2, providing support to customers across all channels to ensure customer value and success through expert knowledge of the BT Group's solution portfolio. Your role involves implementing specific Customer Service management plans, building strong relationships with customers, analyzing customer information, understanding their needs, and offering insights for efficient issue management. Additionally, you will be part of the team that identifies and implements continuous improvement opportunities to enhance customer service processes. Your key responsibilities will include: - Assisting in the implementation of specific Customer Service manageme...

As a Strategy & P&L Management professional, your role involves maintaining the Profit and Loss statement and Balance Sheet for the branch. You will execute the Branch Strategy in alignment with the overall Branch Banking strategy for the bank. Your focus will be on sustained revenue generation through cross-selling of TPP, RA, and BB products. Additionally, you will play a crucial role in liabilities mobilization by driving CASA portfolio growth in the Branch Catchment. Your commitment to delivering superior and consistent customer service will be evident through: - Efficient complaint management within specified TATs - Driving high service scores - Conducting customer engagement programs a...

Roles and Responsibilities Manage social media escalations from various platforms such as Facebook, LinkedIn, Instagram, and other handles. Handle customer complaints and grievances through email, chat, or phone calls in a timely manner. Ensure effective resolution of customer complaints by coordinating with internal teams like Sales, Marketing, Product Development etc. Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile 2-7 years of experience in back office operations or similar role. Strong understanding of complaint handling processes and grievance redressal procedures. Excellent communication skills for resolving customer queries ef...

A leading microfinance company in India offering diverse financial services. Responsibilities: Handles and resolves grievances through a redressal system, ensuring timely closure within defined TAT. Tracks cases and meets targets efficiently.

Roles and Responsibilities Maintain accurate records of all interactions with guests, including feedback forms filled out by customers. Analyze data from various sources (e.g., surveys, focus groups) to identify trends and areas for improvement in guest relations. Develop and implement effective staff training programs to enhance service quality monitoring, complaint management, and operations management. Manage guest complaints, feedback, and escalations to ensure timely resolution and high levels of customer satisfaction.

-Customer Interaction: Handle customer inquiries via phone, email, chat, or in-person interactions. -Communication: Communicate clearly with customers. -Create effective customer service policies, procedures and standards. Reach Us Priya 63835 85109

Position: Executive T1 Services (Customer Service) Experience: 2-3 Years (Customer Service / Calling background mandatory) Location: Gurgaon (DLF) Job Description: We are looking for female candidates for the role of Executive T1 Services. The role involves 100% calling (inbound/outbound) to handle customer queries, complaints, and service requests for credit card holders. Key Responsibilities: Handle inbound and outbound customer calls efficiently. Resolve customer queries and complaints within defined SLAs. Ensure high customer satisfaction through excellent communication skills. Adhere to quality, productivity, and compliance parameters. Support process improvement and provide real-time f...

Role Overview We are seeking an experienced and dynamic Assistant Manager / Manager CRM to lead CRM initiatives and act as a key link between the IT-CRM function and the Sales team. The ideal candidate will have hands-on experience in CRM platforms, customer lifecycle management, sales coordination, and post-sales support functions. A strong analytical mindset, customer-first attitude, and ability to thrive in a fast-paced environment are essential. Key Responsibilities Manage and oversee CRM system operations, ensuring alignment with sales and marketing goals. Coordinate with the sales team for lead management, sales tracking, and post-sales processes. Design, implement, and manage workflow...

1. Submit your site MBR data to the Operations Manager by the 1st of each month. 2. Submit your site safety cross data to the Operations Manager, Fire & Safety SME, and EHS SME by the 1st of each month. 3. Submit the attendance of service partners teams with proper approval by the 1st of each month. 4. Follow up with service partners for E-Invoices and approve them on or before the 4th of each month. 5. Submit your site attendance and cost sheet to the client for approval by the 5th of each month. 6. Upload the approved cost sheet on the Overview portal by the 7th of each month, informing the JLL finance and operations teams via email. 7. Submit your site MMR by the 9th of each month. 8. Sub...

Major Responsibility: To Handle Steel Technical Service Activities across Pan India for products related to POSCO HQ and group companies. Role & responsibilities 1. AFTER SALES : Complaint & Claim Management - VOC's handling(Including Claims) & Submit reports. - Claim/complaint field test - Analysis on Customer's complaint & explain technical report to customer. - Claim data management 2. BEFORE SALES : New Demand Development - New Product/ Demand survey/Joint survey with sales - Demand Analysis - Quality certification (Material and Process evaluation). - New Inquiry & TDC review - Feedback or investigation for improvement 3. Technical survey - MARKET RESEARCH [MUST HAVE] - Understanding of ...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of pr...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of pr...

Why this job matters The Customer Service Professional supports customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio. What You'll Be Doing 1 - Supports the implementation of specific customer service management plans, ensuring customer value realisation, retention and renewals. 2 - Monitors and supports the reporting of customer service metrics, including escalations, resolutions, health indicators, and renewal dates in alignment with BT Group standards. 3 - Supports and participates in building value-based relationships with customers to optimise customer service whilst leveraging the BT Gro...

Job description Position: Executive T1 Services (Customer Service) Experience: 2-3 Years (Customer Service / Calling background mandatory) Location: Gurgaon (DLF) Job Description: We are looking for female candidates for the role of Executive T1 Services. The role involves 100% calling (inbound/outbound) to handle customer queries, complaints, and service requests for credit card holders. Key Responsibilities: Handle inbound and outbound customer calls efficiently. Resolve customer queries and complaints within defined SLAs. Ensure high customer satisfaction through excellent communication skills. Adhere to quality, productivity, and compliance parameters. Support process improvement and pro...

Roles and Responsibilities Handle customer queries via email, chat, and phone calls to resolve their concerns in a timely and professional manner. Manage complaints effectively by understanding the issue, providing solutions, and ensuring high levels of customer satisfaction. Escalate complex issues to senior team members or other departments when necessary while maintaining accurate records of all interactions. Meet performance targets for query resolution rates, first-call resolution rates, and overall customer satisfaction.

Job description Position: Executive T1 Services (Customer Service) Experience: 23 Years (Customer Service / Calling background mandatory) Location: Gurgaon (DLF) Job Description: We are looking for female candidates for the role of Executive T1 Services. The role involves 100% calling (inbound/outbound) to handle customer queries, complaints, and service requests for credit card holders. Key Responsibilities: Handle inbound and outbound customer calls efficiently. Resolve customer queries and complaints within defined SLAs. Ensure high customer satisfaction through excellent communication skills. Adhere to quality, productivity, and compliance parameters. Support process improvement and prov...

Job Profile - CRM Creating customer delight experience while onboarding new customers Thorough knowledge of real estate processes of the customer lifecycle from start till end Ensure timely completion of tasks given by head and management Coordination with bankers, channel partners, internal team, and other departments Replying to customers via email, messages, etc. Maintaining Updated Master Information Sheet of the Customers & collection Records Ensuring timely collection of payment, following up with customer and banker for the sanction letter Making Agreements, Demands, NOC, and other related documents Handling Possession processes Skillset/Key traits: Should have good business communica...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of pr...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of pr...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of pr...