428 Complaint Management Jobs - Page 6

Job Title NRI - Product Specialist Grade Senior Manager (SM) Department RB-Affluent Business - NRI No. of Positions 1 Location CO - Mumbai Reporting Authority Job Name AVP Job Description This role is responsible for assisting the activity of defining the process changes/new process initiatives/process improvement activities on various systems used for NRI customer onboarding & periodic updation activities. Key Responsibilities include: 1. NRI Product Management and Enhancement 2. Process Review and Enhancement to ensure operational efficiency 3. Provide response to queries & Complaint Management within TAT 4. Ensuring adherence to regulatory and internal guidelines in close coordination wit...

Position: Customer Relationship Manager (CRM) Business Line : Property and Asset Management Job Overview The Customer Relationship Manager (CRM) will be responsible for managing all customer service functions, with a core focus on complaint resolution , resident documentation , and the Move-In/Move-Out (MIMO) process. The role involves leading the CRE team, streamlining customer touchpoints, ensuring service excellence, and maintaining compliance in resident-related documentation. Key Responsibilities 1. Complaint Management Own the end-to-end complaint lifecycleregistration, allocation, follow-up, and closure. Track complaints through platforms such as NBH, ensuring strict adherence to SLA ...

Job Title Complaint Handling and Vigilance reporting Job Description Job title: Complaint Handling and Vigilance reporting Your role: Works under direct supervision and established processes and operational policies, reviews and documents complaints precisely and accurately, ensuring comprehensive capture of relevant information and adherence to regulatory and organizational requirements. Ensures detailed records of complaints are maintained, including investigation findings and resolution actions taken, to support post-market surveillance activities and facilitate continuous improvement initiatives aimed at enhancing product quality and customer satisfaction. Reviews and assesses complaint ...

Dear Applicant's, We have excellent opportunities for freshers & experienced of "Customer Care Executive" in Various Super & Multi Specialty Hospital and Diagnostic Center of Various with good Package. Job Title: Customer Care Executive Qualifications: Any Graduation Package: Upto - (3 LPA) Location: Karnataka - Bengaluru Position Type: Full-Time Preferred Skills: Good English Communication & Customer Success, Service & Operations. How to Apply: Interested candidates should submit their resume and a cover letter to Mail ID- jobs@angplacement.in Note: Language Knowledge: Kannad, Hindi , English & Optional Tamil- Talgu Thanks & Regards, Ms. Ritisha Goswami Sr. HR- Recruiter Contact No.: 62626 ...

As a Team Lead, you'll oversee our post-admission service team, driving strategies to enhance customer service quality, ensure compliance with educational standards, and foster a positive learning environment. Provident fund

JOB PROFILE Key Result Areas: 1. Customer visits for Quality Analysis 2. Information channel between QA & Field 3.Monitoring improvement effectiveness in field Job Description: 1. Scanning SFDC records daily and monitoring field calls 2. Prioritize issues Critical to Safety & Quality. 3. Customer visits for Root cause Analysis at site (Identified customers for critical quality issues defined by QA) 4. Customer relation building by joint visits (Service / Dealer) 5. Joint audit with service to check effectiveness on improvements. 6. To do RCA using quality tools like 8D. 7. Ensure Dealers PDI 8.Provide quality updates to service 9. Provide field insights for quality inputs REQUISITE QUALIFICA...

Title: QA Manager Business Unit: CQC (Complaints) Job Grade: G11A / Manager 2 Location : Tandalja, Vadodara Educational Qualification: B.Pharma / M.Sc (Life Sciences) Experience: 10 to 14 Years Position Summary Review of Product Quality Complaint Investigation Reports (Drug Products). Coordinate with other stakeholders involved in the complaint handling process. Monitor the progress of Filed Alert Reports, Recalls & Product Quality Complaint closure etc. Logging of Product Quality Complaints (PQC) in the database (TrackWise). Acknowledge the complaints to the complainants. Providing the response letter to the complainant. Reconciliation of received Product Quality Complaint. Note: 1) Candida...

Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Has a comprehensive understanding of a range of processes, procedures, systems and con...

This role requires strong communication, analytical, and process improvement skills to ensure customer satisfaction and business growth. Key Role: Responsible for managing customer relationships, addressing concerns, and ensuring high customer satisfaction and retention for major clients. Key Deliverables: 1) Strengthening client relationships 2) Enhancing client satisfaction 3) Improving client retention and contract renewals (GR & Govt. Tender sites) 4) Preparing and analyzing MIS reports 5) Maintaining and improving CRM processes 6) Enhancing personal skills (Advanced Excel, interpersonal skills) Responsibilities: 1) Regular client communication to build rapport 2) Ensuring smooth employe...

HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY. Are you ready to kickstart an exciting career with a dynamic multinational BPO in NOIDA ? ShiningStars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CHAT SUPPORT EXECUTIVE PROCESS- CHAT PROCESS. LOCATION- NOIDA SECTOR 62 & 63. ROLES AND RESPONSIBILITIES-` *Resolving customer issues brought to your attention. *Ensuring customer satisfaction by listening to them and solving their problems. *Performing quality assurance surveys with customers. *Interacting with customers to determine whether they have a desirable ...

Job Description Grievance Officer Role Summary: The Grievance Officer is responsible for overseeing customer grievance redressal processes in compliance with internal policies and regulatory guidelines. This role includes managing complaints received through various channels, including the RBIs Complaint Management System (CMS) portal, ensuring timely resolution, coordinating with internal teams, and maintaining records for audits and regulatory reporting. Key Responsibilities: 1. Grievance Redressal & Case Management Receive, log, investigate, and resolve customer complaints in a timely and professional manner. Handle complaints across channels – Email, Calls, Legal Letters. Act as the esca...

Proven sales experience in real estate, with a strong record of achieving targets. Excellent communication, interpersonal, and negotiation skills. Strong understanding of local real estate market, consumer behavior, and project positioning. Required Candidate profile Consistently identify and qualify leads in target markets through B2B and B2C channels. Willingness to travel to project sites and meet clients as needed. Please share your Resume on 9560477391

Quality Control & Improvement: Conduct RCA of recurring issues (internal/external customer), analyze & implement timely CAPA for fixing gaps to ensure no repeated issues. Ensure action plans from audits are implemented to close all the non-conformities. Ensure all laid out procedures and tests and QMS documentation are implemented as per VQS. Develop the Incoming Quality check plan with respect to sampling plan and at par with Customer specific requirements (for Raw materials, BOP etc.) Conduct rating process for suppliers on quality parameters & functional/fitment checking of parts to be dispatched. Ensure parts to be dispatched by plant are checked for rust, dust, dent, damage, mechanical ...

Job Summary: We are looking for an experienced and dynamic HR Manager to lead human resources initiatives in our fast-paced FMCG environment. The ideal candidate will be responsible for driving HR strategies, managing talent, ensuring compliance, HR master data governance, policy development, statutory compliance, employee relations, and audit preparedness and cultivating a high-performance culture aligned with business objectives. Key Responsibilities: 1. Talent Acquisition & Management Lead end-to-end recruitment for sales, supply chain, marketing, and manufacturing functions. Partner with department heads to forecast talent needs and plan hiring pipelines. Drive employer branding strategi...

We're Hiring for Escalation Executives (Level 2) Be the voice that solves! Location: Work From Office (WFO) Shifts: 24/7 (Rotational) Process: Blended 70% Email & 30% Calls Salary: Up to 4,50,012 per annum What Youll Do: Handle and resolve Level 2 escalations with urgency & professionalism Communicate directly with customers and internal teams Analyze root causes & provide immediate + long-term solutions Document actions taken and maintain escalation records What Were Looking For: Graduate with minimum 2 years of experience in Customer Service / Escalation Excellent communication Strong problem-solving & conflict resolution skills Ability to work under pressure in a 24/7 environment You can ...

Responsibilities: * Manage incoming calls, resolve queries & complaints * Provide exceptional customer service * Maintain high call quality standards * Meet KPIs related to CSAT, AHT & CES * Escalate complex issues when necessary Office cab/shuttle Health insurance Food allowance Annual bonus Provident fund

Roles and Responsibilities Manage social media escalations from various platforms such as Facebook, LinkedIn, Instagram, and other handles. Handle customer complaints and grievances through email, chat, or phone calls in a timely manner. Ensure effective resolution of customer complaints by coordinating with internal teams like Sales, Marketing, Product Development etc. Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile 2-7 years of experience in back office operations or similar role. Strong understanding of complaint handling processes and grievance redressal procedures. Excellent communication skills for resolving customer queries ef...

Your role will encompass and not be limited to: Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approve...

What we are looking for: We are looking for a professional who will handle customer interactions and resolve policy servicing queries, requests, and complaints for our HNI/NRI customers. Key Responsibilities: Handle and resolve customer queries and service requests through emails and calls. Ensure quick and effective service recovery for customer concerns. Manage and close HNI policy servicing requests within the given TAT. Coordinate with customers and internal teams to ensure timely maturity and annuity payouts. Work towards reducing unclaimed balances for HNI/NRI customers. Minimize repeat email queries by identifying issues and ensuring quick closures. Deliver excellent customer service ...

The Field Technical Service Expert at Apollo Tyres Ltd, based in Faridabad, will play a crucial role in providing technical support and expertise in the field of tyre manufacturing. As a part of the Field Technical Service department, you will report to the Regional FTS and collaborate closely with internal and external stakeholders to ensure the highest level of customer satisfaction and product performance. Your key responsibilities will include managing claims and complaints, providing valuable product feedback to the Research & Development and Sales teams, conducting demand generation activities, delivering training sessions to both internal and external staff members, gathering market i...

As a Property Manager in Gurgaon within the Property and Asset Management business, you will oversee a range of Property Management Services at the site. Your primary responsibility will be to ensure the smooth functioning of operations by implementing innovative solutions and leveraging technology. Your duties will include: - Providing guidance, development, and support to the on-site workforce to equip them to handle challenges effectively. - Developing and implementing budgeting controls and monitoring SLAs & KPIs for JLL and outsourced agencies to ensure efficient service delivery. - Maintaining service level agreements and striving for excellence in performance indicators. - Supervising...

To maintain compliance with local needs and global requirements as per defined procedures. To receive market complaint & share with cross-functional teams (CFT), keep tracking of all received complaints and share status of complaint to concerned cross-functional teams. To perform & assist the complaint investigation, root cause analysis and its mitigation and associated Corrective and Preventive Action (CAPA), along with CFT members within specified timelines. To prepare the investigation report and send to respective CFT members for review/approval. To carry Field Alert Report (FAR) or Quality Defect Report assessment for each received Market complaint, OOS and NCR (if applicable). To carry...

We are seeking a Senior Associate Quality Complaints professional to own and implement the end-to-end global complaint process and management system. This is a vital role that ensures our complaint processes and systems remain compliant with current internal and external requirements. The ideal candidate will be skilled in conducting low to medium complexity complaint investigations and will be a key player in translating market information to drive continuous improvement. Roles & Responsibilities Complaint Management: Evaluate and ensure triaged product complaint records align with applicable procedures. You will own complaint records with basic investigations and ensure their quality. Comp...

Job description Handle Product Technical Complaints (PTC) for medical devices, pharmaceutical products, biologics, and combination products, ensuring compliance with regulatory standards. Collaborate with internal/external stakeholders viz Cross functional teams, Manufacturing sites, Customer Service, Medical Information, Pharmacovigilance, Sales Associates, Regulatory, Commercial Operations, Legal, and Risk Management departments for complaint management. Ensure to complete all training in a timely manner. Enter complaints into the global database and evaluate complaints for severity and risk, ensure timely processing and closure of the complaints. Participate in ad-hoc meetings for product...

Providing help and advice to visiting customers in case any help they ask for. Communicating courteously with customers by telephone, email and face to face. Investigating and solving customers problems. Handling customer complaints or any crises, such as security issues or a customer being taken ill. Make customers aware of non-accessibility in an under construction unit. Liaise with Security team in case of lost and found and communicate with customer. Keeping accurate records of discussions or correspondence with customers. Writing reports on analysing the customer service, that Property provides. Ensure completion if the activities with respect to the job requests /work orders and acknow...