687 Complaint Management Jobs - Page 5

Our Story: Blue Star is India's leading Heating, Ventilation, Air conditioning and Commercial Refrigeration (HVAC&R) Company with modern manufacturing facilities including the new state-of-the-art deep freezer facility at Wada, and Blue Star Climatech Limited's world-class facility at Sri City; 3132 employees, and 4040 channel partners. The Company has manufacturing facilities at Dadra, Himachal Pradesh, Wada and Ahmedabad, which use modern, state-of-the-art manufacturing equipment to ensure that the products have consistent quality and reliability. The Company has a manufacturing footprint of more than 1 lakh sq m, with the mainstay of product development and R&D being energy-efficiency, co...

OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for the execution of services. Responsible for Resi, SA, and SMEs. Job Responsibilities: A. Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and servic...

Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs. Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshoot o...

Provide Bio/Tox related change control project support as well as support / provide guidance to lower-level associates. Advanced knowledge related to Hollister product portfolio. Support Bio/Tox lab related supplier re-evaluations and external audits of Hollister (e.g. NSAI, FDA) with guidance. Provide Bio/Tox support (with minimal) to the complaint management process. Support solutions to root cause investigations for Bio/Tox laboratory test failures. Receive and give feedback / guidance to cross functional and lower-level associates. Support Bio/Tox related 3rd party audits. Support Bio/Tox related Regulatory activity. Support budget compliance and submission of purchase orders to support ...

Goal Key Result Area Actions / Deployment Business Growth Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of prepainting WIP ...

Team Lead - ORM Location - Navi Mumbai, Ghansoli Role & responsibilities Social Media Complaint Management, Escalation desk. Handling social media platforms like Facebook, Twitter, Instagram, Linkedin, etc. Analyze customer feedback and complaints to identify trends and areas for improvement in service delivery. Handling customer complaints and feedback. Utilize CRM tools and software to track and manage customer interactions and complaints efficiently. Implement innovative solutions to enhance the customer experience and reduce complaint resolution time. Interested, kindly share your updated resume at matildad@hexaware.com / 9082299130

Responsibilities: * Manage global logistics operations from import documentation to freight management. * Ensure timely delivery of products through effective complaint management. Free meal Cafeteria Food allowance House rent allowance Health insurance Employee state insurance Accidental insurance Maternity policy Leave encashment Gratuity

As a Client Relationship Officer (Inside Sales) at MSM Unify, your role is crucial in promoting and selling our programs to potential students. You will be responsible for developing and sustaining solid relationships with prospective students and company stakeholders. **Key Responsibilities:** - Handling inbound queries from multiple channels such as telephone, email, and web chat. - Making outbound calls to convert prospective student leads into applications for study. - Analysing customer feedback data to ensure customer satisfaction, managing complaints effectively, and escalating when necessary. - Accurately recording customer data in all appropriate systems. - Supporting the developmen...

1 Business Growth Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of prepainting WIP sites - 30% of booked sites. Regular S...

1 Business Growth Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of prepainting WIP sites - 30% of booked sites. Regular S...

1 Business Growth Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of prepainting WIP sites - 30% of booked sites. Regular S...

1 Business Growth Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of prepainting WIP sites - 30% of booked sites. Regular S...

1 Business Growth Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of prepainting WIP sites - 30% of booked sites. Regular S...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of prepai...

SBI Card truly lives by the work-life balance philosophy. We offer a robust we'llness and we'llbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a we'll curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for sales of various SBI Card products in an assigned Circle ...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of pr...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of pr...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of pr...

1 Business Growth Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of prepainting WIP sites - 30% of booked sites. Regular S...

1 Business Growth Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of prepainting WIP sites - 30% of booked sites. Regular S...

1 Business Growth Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of prepainting WIP sites - 30% of booked sites. Regular S...

Job description:- End to End Order Processing in SAP SD / S4HANA 1. Customer Follow-ups: Handle customer follow-ups, queries, and enquiries efficiently. 2. Team Targets: Monitor team performance and KPI, ensuring accuracy of reports and information shared with customers and sales counterparts. 3. Order Coordination: Coordinate with customers regarding current and future orders, shipment status, and accounts receivable. 4. Order Processing: Enter and process all types of customer orders accurately. 5. Internal Coordination: Work with internal teams to ensure timely execution of customer orders. 6. Transaction Management: Ensure correct processing of the entire transaction from order receipt t...

Conducting investigation by coordinating with customer as well as distributor for grievance investigation and resolution Creating an investigation report for consequence management as well as closure of customer grievance Handling of Customer Escalations, Grievances, Emails and Feedback with best appropriate resolution in accordance with the laid down guidelines Coordination and follow up with key stakeholders for end to end clearance of cases and closures • Transaction processing in the ambit of the role 100% Compliance to all internal, external and regulatory processes, guidelines and norms Responsibility, Ownership and Customer Centricity to ensure timely closures with minimalistic superv...

As a Supplier Quality Engineer at Schaeffler, you will play a crucial role in ensuring the quality of supplied parts by implementing company quality requirements at supplier locations. Your responsibilities will include launching APQP at suppliers, coordinating quality planning, conducting supplier visits for quality improvement, and ensuring robust manufacturing processes. - Responsible for Supplier Quality + Incoming Quality - Implementing company quality requirements at supplier locations to achieve zero defects at plant/project level - Coordinating actions to improve the quality of supplied parts - Taking component responsibility for the quality of purchased parts and services - Launchin...

As a Specialist Customer Service, you will be a subject matter expert responsible for handling the end-to-end order to cash (OTC) process for the respective line of business to ensure a high level of customer satisfaction. Your role will involve interfacing with customers, external partners, and various business functions to deliver exceptional service. Key responsibilities include: - Acting as the primary customer interface for external customers and Channel Partners to address customer queries promptly and ensure smooth order execution. - Managing imports and exports shipments in Air & Sea mode, demonstrating a good understanding of commercial terms such as incoterms. - Handling GRN transa...