253 Complaint Management Jobs - Page 5

Role & responsibilities Handle Escalated Complaints Coordinate Internally Ensure Timely Resolution Root Cause Analysis Customer Communication Documentation Feedback & Reporting

Our Backstory Reach is a global SaaS platform powering the next generation of network-based services. Companies use our end-to-end platform to launch, operate, and scale innovative wireless, broadband, and IoT services in record time The position we have: Associate Customer Success Representative for a full-service, next generation Customer Care team that specializes in world-class experiences for agents and customers. A Day in the Life: Assisting our awesome customers via phone calls, emails, texts and Live Chat. Its important to add a personal, human touch to each interaction. Were a Customer Care team that genuinely cares about people. Multi-tasking to deliver amazing customer care across various inbound channels, often simultaneously. The Customer Success Rep must stay collected and prioritize most pressing needs first Troubleshooting questions such as How do I activate my service? and How do I get a better signal? and When will my payment be processed?. You'll resolve issues thoughtfully and efficiently because your time and the customers time is valuable! Staying in the know about various digital tools and keeping up to date on technology that our customers may be using. You'll also have access to amazing technology that makes doing your job easier and more enjoyable Our Ideal Candidate : Communication comes easy to you in all forms. Customer service is your passion, and you love the bragging rights. Meeting new people has always been a breeze and helping is even easier. Awesome organizational skills with the talent to juggle multiple priorities. Learning new things and growing is something you cant get enough of. You thrive in a fast-paced environment and can keep your cool under pressure. Avid technology user and a great problem solver. Honest, trustworthy and people know they can rely on you Requirements: High School diploma or above • At least 3 years of work experience in a customer-facing role Fluent English speaker; bilingual Spanish speaker is a plus Expected Hours: This requirement is for US day time as India team supports US operations 24/7. This means the shift timing would be between 6:30 pm IST (or 7:30 pm IST when daylight savings are on in US) to 6:30 am IST (or 7:30 am IST during US daylight savings) for a budgeted 40 hours per week, with approximately 8 hours each day on an average. The person should be flexible to work during these hours, with possibilities of working even between 12 am IST (midnight) to 7:30 am IST. The shift timing can change on a day to day basis, as per the schedules and requirements of the Company. About Reach Care: Not your average call center by a long stretch, the Reach Care team delivers world-class experiences for agents and customers. We believe the key to amazing customer service is empowering our agents with a positive, fulfilling workplace and world-class technology.

Acting as a point of contact for patients, addressing their concerns, and ensuring their needs are met Receiving, investigating, and resolving patient complaints, striving for fair and timely resolutions. Collecting feedback, conducting surveys, and contributing to initiatives aimed at enhancing patient satisfaction and overall experience

Senior Executive - Warranty Management (Waste Water Pumps) KSB Pumps Limited is seeking a dedicated Senior Executive - Warranty Management (Waste Water Pumps) to lead our complaint management processes in Hyderabad, Telangana. This pivotal role is responsible for effective complaint resolution, root cause analysis, and enhancing customer satisfaction for our wastewater pump product group. Responsibilities: Effectively manage complaints for wastewater pumps. Ensure on-time complaint response and complaint closure. Coordinate complaints/commissioning with end customers and Authorized Service Centers (ASCs). Manage field service coordinators and monitor daily complaints until closure. Perform root cause analysis of complaints and identify scope for improvement with data analysis. Provide technical support to the Field Service team as required. Book & execute spares for warranty complaints. Coordinate with PMPS (Product Management & Production Systems), QM (Quality Management) for complaint support and resolution. Review complaints, warranty claims, and analyze complaints , communicating findings to all concerned personnel in Plant, Branch Office (BO), & Zonal Office (ZO). Provide Technical Trainings for the Wastewater Product Group. Maintain track record of complaints and perform data analysis. Improve customer experience by implementing best practices in industry standards. Key Result Areas: Processing Claims Efficiently. Effective complaint management. Improvement in customer satisfaction. Claim cost reduction. Product & Process quality enhancement. Skills: Customer-centric mindset. Target orientation and Problem Solving abilities. Good Communication & Presentation Skills. Good communication & having quick decision-making skills. Qualifications: Formal Education : Bachelor of Engineering in Mechanical or Electrical.

1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT 2 Daily review of pending complaints 3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint 4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target 5 Arranging to send defective material back 6 Raising warranty claims wherever applicable 7. Submission of offers for NON AMC i.e Spares & R&S as per company guidelines and policies and booking and billing the orders Key Responsibilities: Good Communication Troubleshooting VRF Ductable Short Info Posted: 1 day(s) ago Location: Kochi Qualifications: Diploma/ BE/ B.Tech Experience: 1 Years - 0 Months To 3 Years - 0 Months

Hiring for fresher in International BPO in Gurgaon Excellent growth opportunity with good Internal Job Promotions Both side cabs International process Immediately joining No charges WhatsApp details on HR 88266 73317 Required Candidate profile Good interpersonal skills Perks and benefits Excellent growth opportunity with good job p

Job Summary: We are seeking a dedicated and experienced Customer Service Team Leader to oversee our Complaints Department. The ideal candidate will lead a team of complaint handlers, ensuring that customer complaints are resolved promptly, fairly, and in line with regulatory and internal standards. You will play a key role in improving customer satisfaction and driving service excellence through effective coaching, process improvement, and stakeholder engagement. Key Responsibilities: Lead, coach, and develop a team of complaint handlers to deliver high-quality service and resolution. Monitor and manage daily team performance against KPIs, SLAs, and compliance requirements. Ensure all complaints are handled with empathy, professionalism, and within regulatory guidelines (e.g., FCA, FOS if in financial services). Act as an escalation point for complex or high-risk complaints. Conduct regular quality audits, providing feedback and implementing corrective actions. Support recruitment, onboarding, and training of new team members. Analyze complaint trends and root causes; recommend and implement service and process improvements. Prepare and deliver regular reports to senior management on performance metrics, trends, and team progress. Collaborate with other departments (e.g., Legal, Compliance, Product, Operations) to drive resolution and improvement. Ensure full and accurate records of all complaints and communications are maintained. Qualifications & Experience: Proven experience in a customer service or complaints handling role (57 years). Minimum 23 years experience in a leadership or supervisory capacity. Strong understanding of complaint handling best practices and relevant regulations. Experience using CRM systems and reporting tools. Excellent written and verbal communication skills. Ability to manage high-pressure situations with empathy and professionalism. Strong analytical, coaching, and problem-solving skills. Preferred Qualifications: Experience within a regulated industry (e.g. medical, financial services, utilities, telecoms). Knowledge of [industry-specific regulatory bodies, e.g., FCA, FOS]. Formal training or certification in complaints handling or customer service (e.g., NVQ, ILM, CMI). Key Competencies: Leadership and team management Customer focus and empathy Conflict resolution Decision making and accountability Time management Attention to detail Coaching and development Interested candidates can share their resume on rajkumari@antaraseniorcare.com

Job Types: Full-time, Permanent, Fresher Salary: 12,000.00 - 15,000.00 per month 1. Helping clients with necessary product knowledge. 2. Resolving the client queries. 3. Strong oral and written communication skills. 4. Answering all calls and emails.

Effective complaint management for wastewater pumps Responsible for on time complaint response and complaint closure Complaint/commissioning coordination with end customer and ASC Managing field service coordinators and daily complaint monitoring till closure Root cause analysis of complaints & Identify scope of improvement with data analysis Provide technical support to Field service team as required Booking & Execution of spares for warranty complaints Co-ordinate with PMPS , QM for complaint support and resolution Complaint review, warranty claims & complaint analysis communicated to all concern peoples in Plant, BO & ZO Provide Technical Training s for Wastewater Product Group Maintain track record of complaints and data analysis Improve customer experience with best practices in the industry standard Key Result Areas : Processing Claim Efficient Effective complaint management Improve customer satisfaction Claim cost reduction Product & Process quality enhancement P rofile Requirement - Formal E ducation - Mechanical or Electrical Engineering Professional experience: 3-5 Years Batchelor of Engineering / 5-7 Diploma in Engineering Special skills: Customer centric mindset Target orientation and Problem Solving Good Communication & Presentation Skills Good communication & having quick decision-making skills

Effective complaint management for standard industrial pumps Responsible for on time complaint closure for standard industrial pumps Managing field service coordinators and daily monitoring of complaint till closure Root cause analysis of complaints & Identify scope of improvement with effective data analysis Provide technical support to Field service team as required. Booking & Execution of spares for warranty complaints. Support to PM&PS for product/process improvement Complaint review, warranty claims & complaint analysis communicated to all concern peoples in Plant, BO & ZO Arranging Technical Training s for Industrial Product Group Warranty & Service agreements with suppliers. Maintain track record of complaints and data analysis Enhancing the service processes and practices to the industry standard Requirement profile : Formal education: Degree/Diploma - Mechanical Professional experience: 8 /10 Years (Experience in Pump Industry Only ) Special skills: Comprehensive pump industry knowledge Strong customer facing skills Excellent leadership qualities Innovative Good communication & having quick decision-making skills Defined Competencies : Target orientation and Problem Solving. Planning and Co- ordination. Good Communication & Presentation Skills. Experience with SAP Flexible approach Ability to work under pressure

Why this job matters The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision. What youll be doing 1. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision. 2. Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. 3. Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team. 4. Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure. 5. Participates in the continuous improvement activities to improve the customer service team processes. The skills youll need Complaint Management Information Management Communication Requirements Analysis Continuous Improvement Issue Resolution Problem Solving Billing Time Management Customer Relationship Management Escalation Management Technical Support Decision Making Growth Mindset Stakeholder Management Inclusive Leadership Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.

Title:- Chief Manager Department:- Group Operations Location:- Goregaon East IT Park Key Responsibilities: Managing all high profile clients for their queries and complains Coordinating with internal teams for timely resolution of all queries. Analyzing all queries for their TATs and resolutions. Handling complains of Relationship Managers and clients as well received via e-mails and calls. Arranging Con calls meetings with internal /external stakeholders to discuss issues and to smooth internal process coordination. IRDAI / Escalation Management / MIS. PHPC preparation and submission to the management Ensures all employees receive the appropriate training and education Ensures Staffing, planning, and people management Attends performance reviews with Sr Management. Close coordination with Project teams and IT on system enhancement, product launches and process improvements. Budget preparation for the process Experience:- 8-13 Years, Team Handling Experience is must

Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What youll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision. 2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision 3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. 4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team. 5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes. The skills youll need Billing Communication Complaint Management Continuous Improvement Customer Relationship Management Decision Making Escalation Management Growth Mindset Inclusive Leadership Information Management Issue Resolution Problem Solving Requirements Analysis Stakeholder Management Technical Support Time Management Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.

Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What youll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision. 2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision 3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. 4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team. 5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes. The skills youll need Billing Communication Complaint Management Continuous Improvement Customer Relationship Management Decision Making Escalation Management Growth Mindset Inclusive Leadership Information Management Issue Resolution Problem Solving Requirements Analysis Stakeholder Management Technical Support Time Management Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.

Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What youll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision. 2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision 3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. 4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team. 5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes. The skills youll need Billing Communication Complaint Management Continuous Improvement Customer Relationship Management Decision Making Escalation Management Growth Mindset Inclusive Leadership Information Management Issue Resolution Problem Solving Requirements Analysis Stakeholder Management Technical Support Time Management

Role & responsibilities Looking for candidates having experience into escalations management. Should be from non voice process. Preferred candidate profile

1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT 2 Daily review of pending complaints 3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint 4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target 5 Arranging to send defective material back 6 Raising warranty claims wherever applicable 7. Submission of offers for NON AMC i.e Spares & R&S as per company guidelines and policies and booking and billing the orders Key Responsibilities: Good Communication Troubleshooting VRF Ductable Short Info Posted: 0 day(s) ago Location: Jaipur Qualifications: Diploma/ BE/ B.Tech Experience: 1 Years - 0 Months To 6 Years - 0 Months

Dear Candidate, Warm Greetings from Vadilal Industries Limited! As discussed, please find the details of the Job responsibilities. About Vadilal Industries Ltd.: Vadilal, as the name conjures images of lip-smacking ice cream in a whole gamut of flavours. VADILAL GROUP is highly diversified and has a presence in Ice Creams, Processed Foods, Forex, Construction etc. For more details about the group and specific Group Companies, please visit our website at www.vadilalgroup.com Vadilal is India's third-largest ice cream manufacturer, with a production capacity of 3.25 lac litres daily. Vadilal stands for quality, availability, variety, and state-of-the-art machinery and equipment. However, the group's journey has been long, tracing its origins back to 1907. We have an opportunity for a "Product Complaint Management - International Business" at our Ahmedabad (Gujarat)Location. Bond: 2 years Shift Time: as per the US (3:00 PM to 12 Night) Key Responsibilities: 1) Product Complaint Management - Registered and documented all product complaints with accuracy and completeness. - Coordinate with relevant teams to ensure efficient resolution of complaints within defined timelines. - Monitor and follow up on complaint resolutions to ensure proper closure and documentation. 2) Data & Trend Analysis - Maintain a comprehensive monthly complaint tracker to monitor issues across different products. - Analyse variances by product category and complaint type to identify trends and areas for improvement. - Generate detailed reports with actionable insights for internal teams to enhance product quality. 3) Product & Order Support - Ensure order forms are regularly updated in alignment with the latest product matrix. - Provide technical support to the sales team by addressing their requirements related to new and existing products. - Assist in coordinating product-related documentation for internal and external stakeholders. 4) New Product Development - Support the development and launch of new products by coordinating documentation and compliance requirements. - Work closely with cross-functional teams to facilitate smooth product development activities. - Ensure alignment between product specifications, regulatory requirements, and market expectations. 5) Regulatory Compliance - Conduct compliance checks for new markets, ensuring adherence to relevant industry regulations and legal requirements. - Assist in compiling and reviewing regulatory documents to support product approvals/registrations. 6) Market & Competitor Analysis - Perform market research to track competitor activities, product offerings, and emerging trends. 7) Documentation Support for Shipments - Prepare and manage specific shipping documentation. 8) E-commerce Onboarding & Support - Handled the onboarding process for products on online e-commerce platforms, ensuring accurate listing and compliance with platform requirements. - Manage product-related content and updates on e-commerce platforms to optimize visibility and sales performance. Interested candidates can send their resume to the below email id : vqthr@vadilalgroup.com

Job Description: Responsible to ensure services delivered by Business/ Service partners and their extended arms meet a pre-defined service quality level for Best-in-class customer experience. Able to identify the gaps in process adherence and resolve them in a timely manner to minimize repeat complaints. Also provides the ability to proactively diagnose and resolve service quality issues through Root Cause Analysis thus ensuring No repeat complaints before customers are impacted. This role requires to lead from front to partnering with the Outsourced Partners and Cross Functional Teams to develop a Service Recovery Roadmap. Should have in depth knowledge of Complaint Management, Escalation Management, Performance Management, RCA, Service Level Agreement (SLA), Monitoring and Trouble Ticket Management. Is also responsible to ensure timely closure. Customer Service Delivery Representative Responsibilities: Responding promptly to customer inquiries/ complaints as per SLA defined Communicating with customers through various channels (Voice / Non-Voice). Knowing our products inside and out so that you can answer questions. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with different departments for closure of complaints Providing feedback on the efficiency of the customer experience process. Desired Candidate Profile 7 years+ relevant experience of supporting service delivery function by seeking opportunities for process improvements to positively impact productivity. Should also have relevant experience of working with the relevant stakeholders to ensure the execution and delivery of the role Perks and Benefits 6 days working Only Delhi NCR candidate preferred

Job Description: Responsible to ensure services delivered by Business/ Service partners and their extended arms meet a pre-defined service quality level for Best-in-class customer experience. Able to identify the gaps in process adherence and resolve them in a timely manner to minimize repeat complaints. Also provides the ability to proactively diagnose and resolve service quality issues through Root Cause Analysis thus ensuring No repeat complaints before customers are impacted. This role requires to lead from front to partnering with the Outsourced Partners and Cross Functional Teams to develop a Service Recovery Roadmap. Should have in depth knowledge of Complaint Management, Escalation Management, Performance Management, RCA, Service Level Agreement (SLA), Monitoring and Trouble Ticket Management. Is also responsible to ensure timely closure. Customer Service Delivery Representative Responsibilities: Responding promptly to customer inquiries/ complaints as per SLA defined Communicating with customers through various channels (Voice / Non-Voice). Knowing our products inside and out so that you can answer questions. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with different departments for closure of complaints Providing feedback on the efficiency of the customer experience process. Desired Candidate Profile 7 years+ relevant experience of supporting service delivery function by seeking opportunities for process improvements to positively impact productivity. Should also have relevant experience of working with the relevant stakeholders to ensure the execution and delivery of the role Perks and Benefits 6 days working Only Delhi NCR candidate preferred

Job Description: Responsible to ensure services delivered by Business/ Service partners and their extended arms meet a pre-defined service quality level for Best-in-class customer experience. Able to identify the gaps in process adherence and resolve them in a timely manner to minimize repeat complaints. Also provides the ability to proactively diagnose and resolve service quality issues through Root Cause Analysis thus ensuring No repeat complaints before customers are impacted. This role requires to lead from front to partnering with the Outsourced Partners and Cross Functional Teams to develop a Service Recovery Roadmap. Should have in depth knowledge of Complaint Management, Escalation Management, Performance Management, RCA, Service Level Agreement (SLA), Monitoring and Trouble Ticket Management. Is also responsible to ensure timely closure. Customer Service Delivery Representative Responsibilities: Responding promptly to customer inquiries/ complaints as per SLA defined Communicating with customers through various channels (Voice / Non-Voice). Knowing our products inside and out so that you can answer questions. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with different departments for closure of complaints Providing feedback on the efficiency of the customer experience process. Desired Candidate Profile 7 years+ relevant experience of supporting service delivery function by seeking opportunities for process improvements to positively impact productivity. Should also have relevant experience of working with the relevant stakeholders to ensure the execution and delivery of the role Perks and Benefits 6 days working Only Delhi NCR candidate preferred

With reference to your profile on Naukri.com portal, we are contacting you to share a better job opportunity for the role of Virtual Assistant with our own organization, Virtual Employee based in Noida. COMPANY PROFILE: Virtual Employee Pvt Ltd (Leading offshore company in Delhi NCR with a global presence) Website: www.virtualemployee.co.in We are looking for Virtual Assistant for our Pan India office. No of positions: Multiple Exp: 3+ years Education: Any Graduate. Work timings: Rotational Shift (Flexile as per requirement) Work location: Kolkata / Indore /Jaipur / Lucknow/ Chandigarh/Mohali/ Dehradun /Bangalore/Chennai/Pune/Ahemdabad/Mumbai/ Kerala & Bhuwaneshwar. No of days working: 5 Days Working. Currently Remote Later WFO. Job Description We are looking for a Customer Service Virtual Assistant to provide exceptional support to our customers. The ideal candidate should possess strong communication skills, problem-solving abilities, and a customer-first mindset to ensure a smooth and positive experience for clients. Key Responsibilities Customer Support & Communication: Respond to customer inquiries via phone or email in a timely and professional manner. Provide accurate information about products, services, and company policies. Maintain a friendly, helpful, and customer-focused tone in all interactions. Issue Resolution & Troubleshooting: Address and resolve customer complaints and concerns efficiently. Escalate complex issues to the appropriate team when necessary. Follow up with customers to ensure their concerns are fully resolved. Order & Account Management: Process orders, returns, refunds, and exchanges in accordance with company policies. Track shipments and provide customers with real-time updates. Assist customers with account setup, modifications, and troubleshooting. CRM & Data Entry: Maintain and update customer records in CRM systems such as Zendesk, HubSpot, or Salesforce. Log customer interactions and support tickets for seamless follow-ups. Follow-ups & Customer Retention: Send follow-up emails or messages to enhance customer satisfaction. Gather customer feedback and report key pain points to improve service quality. Offer proactive solutions to enhance the customer experience and retention. Administrative Support: Prepare customer service reports and performance summaries. Mandatory Skills Minimum of 3 years of experience in Customer Service - Voice Process, with a strong ability to handle inquiries, resolve issues, and ensure smooth day-to-day processes. Experience is serving international customers (Majorly US & UK) is a must. Good written and spoken English skills with a neutral accent and should be able to express well and effectively. Intermediate proficiency in MS Office, particularly Excel and PowerPoint (Knowledge of creating macros, using pivot tables, and creating PowerPoint presentations in MS Office). Solid understanding of popular social media platforms like LinkedIn, Facebook, and Instagram, with the ability to post content, engage with users, and assist in basic platform management. Good To Have Skills Conduct online research to gather accurate information and valuable insights on various topics, ensuring relevance and reliability. Candidates having US or UK accents will be preferred. Knowledge about commonly used CRMs such as Monday.com, Salesforce, HubSpot, or Zendesk, with the ability to navigate and perform basic tasks efficiently. Knowledge in basic graphic design tools like Canva or similar tools. Basic Knowledge of AI Tools such as ChatGPT, Gemini, or similar tools. Work Schedule Shift timings and weekly offs will be based on client requirements and business needs. Candidates should be flexible to work in any shift, including morning, afternoon, evening, or night, as per business requirements. While replying do not change the subject of email. Regards, Neelam Singh | HR -Recruitment Virtual Employee Private Limited Mobile: 8178338819 Email: neelamsingh@virtualemployee.com | Web: www.VirtualEmployee.co.in

About the Role: OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for the execution of services. Responsible for Resi, SA, and SMEs. Job Responsibilities: A. Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs. Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshoot of SCP issues and provide refresher training to technicians on the updates as & when required. Ensure all On-Site service documentation in Partner Kit are up to date as per contractual requirements and as per myRentokil (for myR customer) Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX, and PINK NOTE by self and the assigned technicians. Minimum 15 customer visits per week that include- Surprise visits, Rout rides, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs) Ensure APL (Approved Preparations List) listed preparations, products, and materials are used in line with service SOPs Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers, and damaged materials are disposed in line with SOP Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically In case any of the Operations colleagues are on leave or the position is vacant, should ensure entries are made in iCABS to achieve the operations KPI of the Branch. Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by the Service Planner. Approval of conveyance amount for assigned technicians Promote the highest grooming standards (uniform, Safety shoes, PPEs) B. Advance Operations Conduct PMI Pest Audit as per icabs- QSRs & Small branch accounts Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development program per year. Identify & resolve Service delivery issues in coordination with the Branch Manager Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time. Analyse customer complaints- CO- service-wise and improve the skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on a weekly basis Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External) Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to the line manager Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first. Track and monitor materials consumption to ensure branch material consumption within the target. Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock. Monitor and drive service productivity and efficiency. Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor Ensure Service leads are submitted by all technicians as per the target Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits. Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers. Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis Report any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service, additional visits, covered area mismatch, etc. Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates. Key Result Areas: 100% completion of PMI Pest Audit as per icabs- QSRs & Small branch accounts Material consumption target to be met 100% as per Branch AoP target TPA and Development plan completion as per target- 100% Ensure Call Out complaint per technicians are less than 3 per month, and analyse and re-train Technicians with more than 3 complaints per month. 100% Trained and qualified Technicians as per Technical Training Guideline (L-1 TAT 30 days; L-2 within 9-months of Joining) Self learning and development- Above 90% score in online assessment. Competencies (Skills essential to the role): Good interpersonal skills Good Analytical & Problem-solving skills Ability to communicate effectively Should be proactive in planning & organizing Technical knowledge of Pests, Service Processes, Chemicals & Equipments Educational Qualification / Other Requirement: Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable. Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent) Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+ etc Role Type / Key working relationships: Individual Contributor External team- Customers and Customer representative Internal team- ABM/BM, Operations & Sales Colleagues, Planners What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

You are responsible for bringing and retaining the after-sales business with dealership. You are responsible for establishing and maintaining a personal contact with the customer over the lifecycle of his vehicle and keep the customer loyal to the brand. You are responsible to remind customer about the periodic maintenance and facilitate his visit to dealership through service booking. You capture customers feedback and co-ordinate with workshop for resolution of customer complaints. You ensure the customer satisfaction for future retention and business. provide the customer with primary information and solutions on product and services to meet his needs and desires. Being the first point of contact for the customer, you are responsible to provide primary information about services to meet their needs Key Responsibilities: Interpersonal & Social competence Method & process competence Specialist competence Maintain Customers Data Base Scheduling an Appointment Follow-up Service for Customer Complaint management Build and enhance customer relationship Qualifications: You are graduated from any faculty or have a diploma in engineering. Training on soft skills Basic training on automobile functioning Automotive experience with required interpersonal & Communication skills. Benefits: Competitive salary and performance-based incentives. Health insurance and wellness programs. Opportunities for professional development and career growth. Friendly and supportive work environment. Paid time off and holiday leave.

You are responsible for bringing and retaining the after-sales business with dealership. You are responsible for establishing and maintaining a personal contact with the customer over the lifecycle of his vehicle and keep the customer loyal to the brand. You are responsible to remind customer about the periodic maintenance and facilitate his visit to dealership through service booking. You capture customers feedback and co-ordinate with workshop for resolution of customer complaints. You ensure the customer satisfaction for future retention and business. provide the customer with primary information and solutions on product and services to meet his needs and desires. Being the first point of contact for the customer, you are responsible to provide primary information about services to meet their needs Key Responsibilities: Interpersonal & Social competence Method & process competence Specialist competence Maintain Customers Data Base Scheduling an Appointment Follow-up Service for Customer Complaint management Build and enhance customer relationship Qualifications : You are graduated from any faculty or have a diploma in engineering. Training on soft skills Basic training on automobile functioning Automotive experience with required interpersonal & Communication skills. Benefits: Competitive salary and performance-based incentives. Health insurance and wellness programs. Opportunities for professional development and career growth. Friendly and supportive work environment. Paid time off and holiday leave.