428 Complaint Management Jobs - Page 5

Develop integrations using OIC components Build connectors and APIs Ensure seamless cloud integrations

Develop integrations using OIC components Build connectors and APIs Ensure seamless cloud integrations

Develop integrations using OIC components Build connectors and APIs Ensure seamless cloud integrations

Develop integrations using OIC components Build connectors and APIs Ensure seamless cloud integrations

Develop integrations using OIC components Build connectors and APIs Ensure seamless cloud integrations

Develop integrations using OIC components Build connectors and APIs Ensure seamless cloud integrations

Develop integrations using OIC components Build connectors and APIs Ensure seamless cloud integrations

Develop integrations using OIC components Build connectors and APIs Ensure seamless cloud integrations

Develop integrations using OIC components Build connectors and APIs Ensure seamless cloud integrations

Develop integrations using OIC components Build connectors and APIs Ensure seamless cloud integrations

The team is accountable for resolving service requests and RBI reportable complaints received from various channels such as Voice, Non Voice, CGOs, and ODR channel. Each complaint will undergo multiple stages of validation to ensure end-to-end verification. The team will adhere to the approved Standard Operating Procedures (SOP) for resolving complaints at different stages and will update the status of each complaint on the Customer Relationship Management (CRM) system. Responsibilities: - Address and resolve customer service requests promptly within defined timelines. - Verify customer details before escalating the issue to other stakeholders or respective teams for closure. - Validate thor...

The Customer Service Advisor 2 plays a crucial role in assisting customers across all channels to deliver customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. You will be involved in various tasks such as assisting in the implementation of specific Customer Service management plans, creating value-based relationships with customers, gathering and analyzing customer information, and providing insights for efficient management of customer issues. Additionally, you will execute work covered by existing procedures to achieve team objectives and vision, as well as assist in implementing continuous improvement opport...

The role involves ensuring that the manpower at the site is well-equipped to overcome challenges through guidance, grooming, development, and support as needed. You will be responsible for formulating appropriate budgeting controls, monitoring SLAs & KPIs for JLL and outsourced agencies to ensure effective service delivery. Maintaining service level agreements and striving to keep performance indicator scores at an excellent level will be crucial. Your duties will include overseeing all vendor quotations and invoices, ensuring proper sign-offs for attendance, and compiling all necessary details for cost sheet submission. Timely submission of the client-approved cost sheet to the JLL office a...

You have demonstrated high performance and competence in all clinical aspects of dentistry, showcasing sound clinical reasoning, advanced problem-solving skills, and extensive experience in managing complex patient presentations. Your ability to provide a wide range of efficient dental services, often without the need for support from senior clinicians, sets you apart. In this role, you will be expected to offer guidance to junior dental practitioners, interns, and the team. Managing patient complaints, establishing clinical guidelines and policies, and leading quality and safety initiatives are crucial responsibilities. You will also need to ensure that clinical staff stay updated on creden...

As an Instore Lead at More Retail Private Ltd (MRPL), you will be responsible for overseeing and managing offline/store-related complaints raised via emails, inbound calls, and other channels. Your role will involve leading a team, analyzing data, collaborating with cross-functional teams, and ensuring a seamless customer experience across offline channels. Key Responsibilities: - Lead and manage a team of 6-8 members to handle store-related complaints efficiently and ensure prompt resolution. - Prepare detailed reports and analyze data on customer feedback, complaint trends, and offline channel performance to enhance customer experience. - Oversee the complaint process, identify bottlenecks...

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Key Responsibilities:- 1. 2-6 years of experience in managing sales data and analytics for merchant onboarding and payment solutions. 2. Analyzing sales trends and identifying opportunities for growth. 3. Providing sales enablement support to sales teams. 4. Developing and maintaining sales dashboards and reports. 5. Collaborating with sales lead...

Role Overview We are looking for a Logistics Coordinator Customer Support who can manage dispatches, track orders, and handle customer queries related to deliveries. You’ll be the key link between our warehouse, courier partners, and customers. Key Responsibilities Logistics & Dispatch Coordinate daily order dispatches through courier partners and transporters Prepare and manage shipping documents (invoices, e-way bills, delivery challans) Track shipments and ensure on-time deliveries Maintain accurate records of stock movements and return Customer Support Handle customer queries regarding orders, deliveries, delays, and returns Provide prompt updates to customers on dispatch and delivery st...

As a Customer Service Executive (CSE) in the area of Customer Centricity, your primary responsibility is to provide technical support to front line staff either through site visits or over the phone. You will attend to complaints proactively, especially when a Territory Sales Executive (TSE) is unable to understand the technical aspects of the issue. Additionally, you will be involved in conducting Product Training Programs (PTP) for new joiners and organizing various meets to educate them on product usage and new offerings. One of your crucial roles will be to monitor complaint trends and identify any potential defective batches to prevent field complaints. You will also be responsible for ...

Job description Some careers open more doors than others If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. In ternational Wealth and Premier Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support i...

About the Role: OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for the execution of services. Responsible for Resi, SA, and SMEs. Job Responsibilities: A. Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, mater...

About the Role: OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for the execution of services. Responsible for Resi, SA, and SMEs. Job Responsibilities: A. Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, mater...

1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT 2 Daily review of pending complaints 3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint 4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target 5 Arranging to send defective material back 6 Raising warranty claims wherever applicable 7. Submission of offers for NON AMC i.e Spares & R&S as per company guidelines and policies and booking and billing the orders Key Responsibilities: Good Communication Troubleshooting Chillers VRF Ductable Short Info Posted: 0 day(s) ago Locati...

Role & responsibilities Maintain relationship with insurers. Manage their queries and resolve them satisfactorily. Meet important clients regularly. Check status of clients, work with internal team members to clear outstanding and pending claims Interact with internal & external stake holders to ensure customer queries are addressed in a timely manner Encourage clients to submit the required pending documents to reprocess the claims. Resolve customer queries and grievances with reasonable explanation. Handling inbound and outbound calls, managing escalations Preferred candidate profile 5-6 years in a customer facing/customer support role which involves finding solutions. Health Insurance/TPA...

Hiring Escalation Specialist with 1.5–2 yrs of relevant experience in customer escalations. Must have excellent communication in English, Hindi & Kannada. E-com background added advantage. Work from Office, 6 days working, immediate joiners only.

Roles and Responsibilities: CRE Key Responsibilities: Reception & First Impressions Greeting visitors, tenants, and clients professionally Managing visitor sign-in processes and security protocols Creating a welcoming environment as the "face" of the property Administrative Support Answering and directing phone calls Managing mail and package deliveries Scheduling meeting rooms and facilities Maintaining reception area appearance and organization Tenant Services Processing maintenance requests Responding to tenant inquiries and concerns Facilitating communication between tenants and property management Providing information about building services and amenities Security Coordination Monitori...