253 Complaint Management Jobs - Page 2

Customer Service over web, phone, email Manage Level 1 Support Tickets Work on Application support tickets raised over web, emails & calls Coordination with Internal and External stakeholders Send weekly report of department Project Management Tools Required Candidate profile IT Graduate with German language knowledge preferred Proficient in Microsoft office Should have worked on project management tools like JIRA Smart and proactive team member Good communication skills Perks and benefits Allowances and perks as per MNC group HR policy

Collaborate with the branch team for the execution of orders, acquiring new accounts, and maintaining market intelligence on competition accounts while tracking competition activity. Manage receivables effectively and work with the service team on complaint management. Achieve revenue targets, increase business share with existing key accounts, acquire new pan India and regional accounts, and deliver the targeted VA. The role involves serving as a Sales Executive for Key Accounts in CRBG.,

As a Customer Service Advisor 1 at BT Group, your role is crucial in assisting customers across all channels to ensure customer value and success is delivered while providing support excellence. You will work under full supervision to optimize customer service by creating value-based relationships with customers and leveraging the BT Group's solution portfolio within established guidelines. Your responsibilities will include gathering customer information, performing basic analysis, and understanding customer needs to provide valuable customer service insights for efficient issue management. You will execute routine tasks covered by existing procedures to achieve the objectives and vision of the Customer Service team. Handling customer contacts professionally and effectively, demonstrating resilience and sound decision-making under pressure, will be essential. Additionally, you will actively participate in continuous improvement activities to enhance customer service team processes. To excel in this role, you will need to possess a range of skills including complaint management, information management, effective communication, requirements analysis, continuous improvement mindset, issue resolution, problem-solving abilities, billing knowledge, time management skills, customer relationship management expertise, escalation management proficiency, technical support capabilities, strong decision-making skills, a growth mindset, stakeholder management aptitude, and inclusive leadership qualities. At BT Group, our leadership standards focus on inclusivity, safety, integrity, and trust. By leading inclusively and safely, inspiring trust through self-awareness, honesty, and integrity, you will contribute to building a culture of trust within the organization. Taking decisions that benefit the broader organization and executing tasks that add value to customers and the business showcase your commitment to delivering for the customer and being commercially savvy. Embracing a growth mindset, identifying opportunities for growth, and building diverse future-ready teams will ensure your continuous development and the organization's success.,

As an Inbound Sales Representative Associate at Accenture, you will be part of the Customer Support vertical, assisting in managing and resolving customer queries, handling escalations and complaints, and providing optimal resolutions. Your role will involve closing faults and complaints within SLAs, transforming customer support into a value-generating service that sets us apart in the market. You will be responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests for non-voice interactions such as email, web, and chat. To excel in this position, you should have a background in Next Generation Customer Operations - Service Desk Non-Voice Support and possess a Bachelor's degree. Ideally, you will have 1 to 3 years of relevant experience in a similar role. In this role, you will be expected to solve routine problems by following established guidelines and referring to precedents. Your interactions will primarily be within your team and with your direct supervisor. You will receive detailed instructions for your daily tasks and new assignments. The decisions you make will impact your own work within the predetermined scope of your responsibilities. Please note that this position may require you to work in rotational shifts. Accenture is a global professional services company known for its expertise in digital, cloud, and security solutions. With over 699,000 employees worldwide, we serve clients in more than 120 countries, leveraging technology and human ingenuity to drive innovation and create value for all stakeholders. If you are a proactive individual with a passion for customer service and problem-solving, we invite you to join our team and contribute to our mission of delivering exceptional support to our clients. Learn more about us at www.accenture.com.,

Log service requests, complaints, or inquiries into the system with detailed notes. Liaise between customers, field service technicians, and internal departments to ensure timely service delivery. Provide status updates to customers. Required Candidate profile High school diploma or equivalent (associate’s or bachelor’s degree preferred). Proven experience in a call centre or customer service environment. Strong verbal and written communication skills. Perks and benefits 2nd & 4th Saturday off Pick & drop from Vasai stn

Greetings from Pressana Kia Premium Car Dealership Showroom We are currently recruiting CRM - Customer Relationship Manager (Service) for our company Attractive Salary in Industry with added monetary benefits like Monthly Incentives, Abroad performance trips, Employee welfare activities and oher benefits like ESI, PF, insurance etc. Must be able to handle good volumes with zero customer complaints. Experienced candidates (above 5yrs) from automobile industry (2 wheeler & 4 wheeler) FMCG Showrooms, Retail Outlets showrooms can apply (Premium Car service centre is prefarable) Must be able to handle the customer process on complaints as per company norms. Good Knowledge in end to end service process Good system knowledge with database handling and decent mail communication ethics Qualifications : Any UG / PG / Diploma Salary : Rs.40000 Rs.50000 Incentives : Rs.5000 Rs.15000 Work Locations : Coimbatore Interview Location : Coimbatore Ramanathapuram. Contact Person : Tamilanban HR Recruiter - 6384442002/6384444059

Education required: MBA / PGDM / Postgraduate in Finance Job requirement: Minimum of 08 years of experience with at least 04 years of relevant experience. Should have worked in at least 2 projects with central/state government agencies/ departments. Roles and responsibilities: 1. The Procurement Expert will oversee the procurement process for various contracts, contract management which includes Draft, review, evaluate bids and manage contracts. 2. Will ensure compliance with government regulations, maintain quality standards, and collaborate with stakeholders to facilitate the successful establishment of centralized kitchen.

Candidate must have Customer Services background and experience with BFSI is a must. Customer query and escalation management skills (Mandate) Strong Communication Skills. Capable of writing processes and complex customer responses. who have some Retail assets or lending knowledge with Banks or NBFCs Understanding of Finance and Account (desired) Good analytical skills (Mandate) Strong interpersonal skills (Mandate) Min. work experience of 3-4 years Min. qualification- Graduate. Location- Hyderabad

Let s do this. Let s change the world. In this vital role you will own and implements the end-to-end global complaint process and management system, ensuring appropriate business connection across Amgen. In doing so, the focus is on assuring complaint processes and systems remain fully compliant through the quality operating standards and procedures to current, emerging internal and external requirements. In addition, the team translates information from the market to drive continuous improvement. Manager Quality Complaints supervises a team of complaint investigators owning records with basic investigations, customer feedback records and records with limited information. Quality Manager Complaints ensures execution of the complaint process in compliance with company policies/procedures and regulatory requirements. Ensures execution of the quality complaint process in compliance with the applicable procedures, laws and regulations Ensures quality of tasks and complaint records Leads team initiatives/projects Establishes performance expectations and monitors for daily improvement Prioritizes workload as needed based on the changing incoming volumes or records Leads and mentors a team of complaint investigators, providing mentorship and support as needed Raises potential quality issues to management Monitors teams performance and oversight of staffs performance and development Assures training is continuously maintained Accountable for day-to-day operations of the staff members under their supervision Participates in audits and assessments as required, providing documentation and information on complaint management processes Develops a culture of continuous improvement and customer-centricity within the team What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree OR Master s degree and 4 to 6 years of quality management, with focus on complaints handling experience OR Bachelor s degree and 6 to 8 years of quality management, with focus on complaints handling experience OR Diploma and 10 to 12 years of quality management, with focus on complaints handling experience Preferred Qualifications: Quality and manufacturing experience in biotech, medical device or pharmaceutical industry Leadership skills and the ability to supervise multiple projects simultaneously Familiarity with advance project management tools Ability to operate in a matrixed or team environment with site, functional, and executive leadership Experience in driving decision making by using DAI principles Understanding of quality and industry requirements/expectations of a QMS Understanding of the applicable manufacturing/testing processes (i.e., API, Drug Substance, Drug Product, Packaging, Device manufacturing processes) Ability to negotiate a strategic position after taking feedback from multiple sources Proven ability to lead cross-functional teams, consistently deliver timely, and high-quality results Build rapport with customers and colleagues to develop a collaborative environment. Ability to handling disagreements and finding resolutions that satisfy both parties. Adjust strategies and approaches based on the specifics of each complaint. Ability to work optimally with global, virtual teams. Grasp reputability and steering through regulatory guidelines and compliance obligations. View issues from the customers perspective to better understand their concerns. Ability to travel +/- 20% of time to domestic and international Amgen sites Note: This role may require working in shifts or extended hours within the same shift What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Job Description: Role 1: Job Title: Apprentice Role for Non-Technology hiring 2024 - 2025 Location: Bangalore Role Description The position is for an Apprenticeship - PB Operations based out of Mumbai and reporting to the Head, Controls - Operations (NPC). Your key responsibilities Tracking deadlines for Key Operating document (KOD) for PB Operations and follow-ups with stakeholders for timely upload of KODs on policy portal. Go through existing KODs and liaise with Ops to understand the process followed on ground. Highlight deviations if any and re-draft / modify KODs. Design Publication of trackers on TAT Quality parameters. Revisit Key Performance Indicator (KPI) for each Ops related process and modify / re-define time and motion. Follow-up and publication of End of Day checklist for Operations. Assist in drafting BRDs for Ops and follow-up on deliverables with stakeholders to ensure timelines are met. Reconciling of vendor bills. Other Operations related activities which may be assigned from time to time. Your skills and experience Good knowledge of Excel, Word, and Power point presentation. Excellent communication skills. Education | Certification (Recommended): Bachelor Degree from an accredited college or university Education/ Qualifications Minimum Graduation in any stream. How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression

Skill set required for this position : Microsoft SQL TSQL 5+ years (should have hands on and recent experience) Azure Data Factory (ADF) (should have hands on and recent experience) Azure data engineering certification (DP-203) (Good to have) SSRS (Good to have) SSIS (Good to have) Responsibilities: Strong experience in creating good solutions w/o mature, detailed, codified business requirements. Working experience in delivering expected results in unstructured environments. Optimizing the data storage and retrieval processes for efficient complaint management by leveraging the SQL database structure and constructs. implementing secure coding practices throughout the development lifecycle to help prevent security vulnerabilities from being introduced into software. experience with cloud platforms such as Microsoft Azure (is preferred), AWS or Google Cloud Platform. Create quality mock-ups and prototypes Illustrate design ideas using storyboards, process flows and sitemaps Excellent analytical skills, attention to detail, and problem-solving skills. Proven ability to handle multiple tasks and projects simultaneously. Good communication skills with both technical and non-technical stake holders. Ability to work with project team member when the requirement is not clear. Must possess excellent written and oral communication skills. Works productively and effectively independently without significant management oversight. Build standards and best practices for development teams Day to day work activities includes : Creating/managing SQL tables, Views, Queries, Triggers and Stored procedures. Optimize existing SQL objects designing, developing, and managing data pipelines for data integration and transformation Ensuring the security of data processing workflows and access controls within ADF Optimize existing ADF pipelines Troubleshoot data pipeline - provisioning resources, monitoring performance, and troubleshooting issues. Perform data analysis with multiple datasets Participate in technical discussions Participate in status meetings Stay up to date on emerging technologies Write functional/technical requirement documents and guides Qualifications: Bachelor s Degree or International equivalent 8+ Years of Experience

About the Role As a Customer Experience Manager, you would be the owner of driving best in class customer experience, in the most efficient manner. This would mean driving continuous improvements in grievance handling, Net Promoter Score (NPS) insights, reviews and ratings and quality assurance (both operational as well as quality metrics) to ensure quality resolutions with fast turnaround times. You will play a critical role in converting voice-of-customer data whether through complaints, NPS responses, or reviewsinto process, product, or communication improvements . Youll manage a high-performing support team, ensure quality call interactions through audits and coaching, and collaborate with cross-functional teams to enhance the overall customer journey. Responsibilities: Grievance Handling & Resolution: Own end-to-end grievance management with targets on TAT, CSAT, FCR, reopen and escalation rates. Ensure fast, empathetic resolutions via call center and ticketing platforms. Proactive training and handling of new products & processes for grievance associates and call centre agents- including continuous creation & updation SOPs, FCR scripts, best practices, campaign dispositions/fields, CRM fields etc NPS Ownership: Drive NPS survey design, data collection, and analysis. Generate actionable insights from promoters, passives, and detractors to improve products, services, and customer journeys. Customer Insight & Analytics: Analyze top complaint categories/sub-categories and initiate process or product improvements. Share regular dashboards and insight reports with stakeholders. Call Quality & Agent Performance: Lead call quality audits and scoring to enhance agent effectiveness, FCR, and customer satisfaction. Drive ongoing training and coaching based on quality insights. Reviews & Ratings: Monitor and influence online reviews across platforms. Implement initiatives to increase positive ratings and reduce negative feedback through timely intervention and resolution. Vendor Management: Manage vendor relationships to ensure compliance and performance against targets Operational Excellence: Improve inbound metrics like AHT, FCR, abandon rate, and callback SLAs. Implement automation and best practices to boost overall service efficiency. Requirements : Overall work-experience of 3+ years with 2+ years of experience in grievance handling/ Call centre inbound operations/ NPS improvement / project management Detail oriented Strong verbal and written communication skills Preferred experience in start-up environment Vendor Management experience, especially with call centres Experience of working with CRM tools like Zendesk Proficient in Excel What do we offer? Competitive remuneration as per current industry standards. Benefits as per regional norms. A culture that gives you freedom to showcase your ideas and helps you explore avenues of upskilling yourself. An opportunity to work alongside some of the best minds in the industry.

Title : Enterprise Relationship Management About Us : Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma. About the role : ERM will be assigned a merchant portfolio and will be responsible for the following: Drive merchant engagements, service, complaint management, upsell/cross-sell and improve overall portfolio quality. Expectations/ Requirements : Engage with merchants through outbound and inbound calls as per the contact management program. Build merchant relationships through engagement, assistance, and timely response to queries. Ensure all service requests are timely processed and closed as per TAT. Manage merchant expectations and merchant satisfaction tracked via MSAT scores. Need-based conversations with merchants to provide suitable products. Generate revenue and contribute to profitable growth by focusing on GMV growth. Reduce Merchant churn. Increase product penetration per merchant through upsell/cross-sell. Conduct Merchant meetings for continuous feedback. Manage merchant escalation and ensure the same is closed within TAT. Minimize repeat complaints/service requests. Cohesively work with a lot of people, across functions and teams every day. Ensure satisfactory rating in all internal/external audits. Ensure compliance with all process notes and circulars issued from time to time. Deliver KPIs and ensure satisfactory ratings on the performance scorecard. Superpowers/ Skills that will help you succeed in this role : Relevant 1-2 years of experience in virtual relationship management channels in payments/banking domain or similar industry is preferred. Having led Revenue Targets through Farming. High level of drive, initiative, and self-motivation. Good oral and written communication skills are a must. Understanding of Technology and User Experience. Growth mindset. Willingness to experiment and improve continuously. Education Qualification : Graduate & Above. Why join us : A collaborative output-driven program that brings cohesiveness across businesses through technology. Improve the average revenue per user by increasing cross-sell opportunities. A solid 360 feedback from your peer teams on your support of their goals. Respect, that is earned, not demanded from your peers and manager. Compensation : If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story!

"Hiring: Voice Process Customer Support (BPO)" Require Min. 1 Year experience into Customer support Should have fluency in English and Hindi Location: Bangalore (Work from Office) CTC: Up to 3.2 LPA Shift: Day 2 way cab facility Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only Qualification: Any Graduates About the Role We are hiring Customer Support Executives (Voice Process) for a leading BPO. This role involves handling customer queries through calls, ensuring excellent customer satisfaction.

HELLO JOB SEEKERS GREETING'S FROM SHININGSTARS ITPL ####### HUGE OPENING'S FOR BLENDED PROCESS ######## SO ANYBODY WHO IS LOOKING TO START THEIR CAREER IN CUSTOMER SERVICE OR LOOKING FOR CHANGE CAN APPLY LOCATION- KOLKATA PROFILE- CUSTOMER SERVICE Roles And Responsibilities- 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Establishing a positive rapport with all clients and customers in person. 5. Handling customer concerns and complaints in a timely manner. Required Candidate profile- 1. Freshers/Experience all are eligible. 2. Graduates can apply. 3. Must be comfortable with WORK FROM OFFICE. 4. Must be comfortable with English SALARY- Upto 20k ctc for freshers Upto 26k ctc in for experienced Cabs provided in odd hours. WORKING DAYS- 6 INTERVIEW ROUNDS- HR,OPS AND CLIENT WORK LOCATION- SALT LAKE/NEWTOWN KOLKATA #####INTERESTED CANDIDATES CAN APPLY THROUGH THIS POST OR CAN CONTACT ON BELOW MENTIONED NUMBER- ######## PALAK TIWARI-8957243996 #kolkatajobs #ecommerceprocess #fixedshifts #dayshifts #customerservice #jobsinnoida #customersupport #telecalling #kolkata #customercare #upselling #fixedsalary #bpojobs #chatprocess #voiceprocess #kolkatajobs #domesticcalling #inboundprocess #queryresolution #customercomplaints ,

Working days: 6 days About the Team: Quality Team plays a crucial role in producing components for automobiles. It helps Cost reduction, Identify the issues, Maintaining the supply chain, improve the product quality, Sustainability & etc. What you can look forward to as Lead/AM- Supplier Quality (m/f/d): Perform complaint management suppliers Check and validate supplier 8D Align Supplier KPI target agreements Monitor supplier KPIs to assure proper supplier performance and drive continuous improvement Perform supplier development strategy at plant level Interact with Global Supplier Quality Team and Supplier Management team to develop and deploy Quality tools at suppliers Support process release at supplier Support Supplier Readiness Process Drive continuous improvement of serial production suppliers Failure cost regress suppliers Your Profile as Lead/AM - Supplier Quality (m/f/d): Required Exp: 6-12years Knowledge in PPAP, APQP, SPC, MSA Experience in Problem solving tools and 7QC Tools Knowledge in 8D, Six Sigma Methodology Perform supplier quality improvement plan to achieve targeted supplier Quality performance for the plant Trigger supplier escalation level 1 and 2 Initiate support of suppliers in-case of quick response and sorting actions (organize in-house presence of external company) Support supplier PPAP together with Supplier Management team Perform Audits at supplier due to quality problems Why should you choose ZF Group in India? Innovation and Technology Leadership: ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth. Diverse and Inclusive Culture: ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support. Career Development: ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement. Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide. Sustainability Focus: ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint. Employee Well-being: ZF prioritizes the well-being of its employees, providing comprehensive health and wellness programs, flexible work arrangements, and a supportive work-life balance.

Your challenges Attending Pipettes Maintenance, Repair Calibration of pipettes as per ISO 8655 Knowledge about ISO 17025 standards Installation of Eppendorf general instruments. Attending Breakdown Service of standard & specialty instruments Attending Instruments Maintenance of standard & specialty equipment s. Sending quotations to customers for required spares Achieving the Service business target Achieving AD Goals Service revenue Generation including payment collection Revenue management for the assigned territory Complaint Management for the assigned territory Customer Communication Sending Service/AMC Proposals Customer Presentations Working with the sales & service manager of the Branch Updating the market feedback to the management Daily CRM update (E365). Your expertise Minimum 2 to 3 year s industry related Calibration experience. Key understanding to handle customer complaints and workflows. Excellent verbal and written communication skills. Professional experience in MS office tools is desired. Bachelors degree in B.Tech / Diploma (ECE/ EEE or equivalent). Your benefits at Eppendorf We truly appreciate our employees and their performance We offer a wide range of learning and development opportunities to allow you to deepen your technical knowledge and for continuous growth By working with us, you will make a meaningful contribution to improving human living conditions Attractive salary, employee benefits and performance bonus. Eppendorf is an equal opportunity employer. We offer all qualified employees and applicants identical chances.

Are you fluent in Dutch or PolishAre you looking to build your career in a dynamic, multilingual customer service environmentDo you thrive on helping guests feel heard, supported, and well-informedAt Fusion CX, we are hiring Reservation Employees to join our growing team in Kosovo. If you have a passion for hospitality, strong communication skills, and enjoy providing high-quality service through multiple channels, this is your chance to shine. Whether you are looking for jobs in Kosovo in the hospitality or travel industry or aiming to grow in a performance-driven global company, this role could be your perfect fit. Apply now! Job Description Reservation Employee Job Purpose The Reservation Employee ensures seamless communication for all incoming phone and written inquiries to achieve maximum guest satisfaction. You will actively sell all available accommodation, optimize occupancy by understanding individual guest preferences, and apply up-selling and cross-selling strategies in line with the company s pricing policies. You ll work closely with team members and provide support across departments when required. Main Responsibilities Advise guests individually on Tropical Islands offerings via phone, email, and chat. Actively sell accommodations to optimize occupancy based on guest preferences. Execute up-selling and cross-selling strategies (e.g., upgrades, additional services). Process and manage reservations, changes, cancellations, and no-shows through booking platforms (e.g., Booking.com, Expedia). Follow up on reservations, options, and cancellation deadlines. Maintain accurate customer data using Fidelio Suite 8 and external systems. Sell and handle issues related to tickets, vouchers, and service coupons. Assist guests directly and conduct on-site guided tours. Distribute brochures and promotional materials. Contribute to reporting, data analysis, and statistical tracking. Attend internal and external trainings and apply learnings in practice. Collaborate with other departments to ensure smooth communication and workflow. Support departments during peak periods (e.g., Front Office, Camping Reception, Group Event Reservations, Complaint Management). Regularly monitor communication channels for functionality and availability. Follow quality and reservation standards; maintain accuracy and professionalism. Use work materials responsibly. Perform additional tasks essential for operational continuity. Job Requirements Reservation Employee Required Qualifications Ideally, vocational training in Hospitality, Tourism, or the Travel industry. Initial work experience in responsibilities listed. Proficiency in hotel software (preferably Micros Fidelio Suite 8). Proficient in Dutch or Polish language. Team Collaboration Participate in team meetings, project groups, and trade fairs as needed. Ensure effective cross-functional collaboration with other departments. Skills Competencies Friendly and professional demeanor Pleasant phone voice and strong communication skills Independent, reliable, and goal-driven High sense of quality and responsibility Resilient under pressure, adaptable, and proactive Strong organizational and team-oriented mindset Customer service-focused with high motivation for learning Why Join Fusion CX At Fusion CX, we believe every employee is part of our global family. When you join us as a Reservation Employee in Kosovo, you become part of an organization that thrives on collaboration, innovation, and excellence in customer service. Work in a multicultural, fast-paced environment where your contributions matter. Join one of the most exciting customer service teams in Kosovo, focused on guest satisfaction and travel support. Grow your career with continuous learning, coaching, and internal mobility opportunities. Be part of a company that values people-first leadership, performance, and personal development. Enjoy a positive work culture where teamwork and professional growth are celebrated. Looking for hospitality and customer service jobs in Kosovo that offer long-term career opportunitiesApply now and take the next step in your journey with Fusion CX. Upload your CV/resume or any other relevant file. Max. file size: 64 MB. Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication. Reservation Employee Dutch / Polish Kosovo We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Day of a Service Leader (GL) Regular visit to BP place for meeting. Grooming of BPST (Uniform, ID card, safety kit, tool kit) Identifying training need and arrange training Reviewing BPs on the business KPI like MS, Complaint. REVENUE, RESPONSE TIME, IR STATUS. Follow up on pending complaint with BP & BPST & arranging MSR if any. Taking daily commitment on business KPIs Plan for execution download with BP / BPST Review with STs with Low Productivity and field meetings with STs for meeting up daily target. Maintain BPST module as per population and take the commitment from BP to fill the ST GAP Assigning spares from one BP to another BP for complaint attend/MS/AMC. Attending SOS/CEO complaints with STs and managing satisfaction letters from customers. Observation and field situation analysis from communication with BPs, assistants and STs Back to CRC and follow up with IR STs, BPSTs for meeting KPI guidelines. Customer data validation with zero error. Ensure 100% Defective (IW) Components are dispatched to warehouse Follow up with STs and customers for attending customer satisfaction and target NPS BPST Temperature tracking and ensure 100% Vaccination of BPST. Follow up for revenue/unit sale/same day response. Online/Offline meeting with operation team members for strategy discussion on day today operation. ________________________________________________________________________________ COMPLAINT MANAGEMENT : SOS, CEO, MSR complaint, Escalation complaint management by following up with individual STs, Guiding Tele -assistant if ST get stuck to fix the issue, managing customer satisfaction feedbacks. SPARES MANAGEMENT : responsible for BP to BP physical transfer of spares for maintenance of BP/ SELF KPI parameters. REVENUE : BP meetings, field meetings, target setting, Customer visit, verbal follow up with STs on regular basis. ANALYSIS and PLANNING : Analysis of budget, scope and planning for execution with help of various analytic reports from SAP and deductions from them SALES FOLLOW UP & ASSISTANCE : follow-up with STs and customer visit for closure of sale IR 24 HRS 90% : Guidance to BPs and IR STs and if required physical assistance at customer place TAT 48 HRS : Regular follow-up with STs and arranging spares physically for meeting Response time. BP MANAGEM ENT : Planning and execution plan analysis for meeting BP KPI parameters

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.