687 Complaint Management Jobs - Page 2

Job Title CH and Vigilance Reporting Specialist Job Description Title: The PMS Complaint Handling Investigator Is responsible for meticulously reviewing, documenting, and maintaining complaint records in compliance with regulatory standards, conducting investigations and facilitating continuous improvement initiatives, and collaborating with stakeholders to ensure comprehensive data gathering and analysis for informed decision-making. The role applies suitable coding to enhance data organization and analysis, enabling swift resolution and insights for improving procedures. The role identifies routine mid-complexity issues, escalating to higher-level investigators as required. The role compil...

Job Title CH and Vigilance Reporting Specialist Job Description Job Title- CH & Vigilance Reporting Specialist The PMS Complaint Handling Investigator is responsible for meticulously reviewing, documenting, and maintaining complaint records in compliance with regulatory standards, conducting investigations and facilitating continuous improvement initiatives, and collaborating with stakeholders to ensure comprehensive data gathering and analysis for informed decision-making. The role applies suitable coding to enhance data organization and analysis, enabling swift resolution and insights for improving procedures. The role identifies routine mid-complexity issues, escalating to higher-level in...

Job Title CH and Vigilance Reporting Specialist Job Description Job Title: The PMS Complaint Handling Investigator Is responsible for meticulously reviewing, documenting, and maintaining complaint records in compliance with regulatory standards, conducting investigations and facilitating continuous improvement initiatives, and collaborating with stakeholders to ensure comprehensive data gathering and analysis for informed decision-making. The role applies suitable coding to enhance data organization and analysis, enabling swift resolution and insights for improving procedures. The role identifies routine mid-complexity issues, escalating to higher-level investigators as required. The role co...

Job Title CH and Vigilance Reporting Specialist Job Description Title: The PMS Complaint Handling Investigator Is responsible for meticulously reviewing, documenting, and maintaining complaint records in compliance with regulatory standards, conducting investigations and facilitating continuous improvement initiatives, and collaborating with stakeholders to ensure comprehensive data gathering and analysis for informed decision-making. The role applies suitable coding to enhance data organization and analysis, enabling swift resolution and insights for improving procedures. The role identifies routine mid-complexity issues, escalating to higher-level investigators as required. The role compil...

As the Manager of the team of Executives, your main responsibilities include: - Ensuring achievement of Secondary numbers and delivery of Primary numbers. - Expanding channels and increasing reach through Executives in the Influencer segment. - Making sure Influencer Tie-ups are in accordance with policy, with a minimum of 3 tie-ups in each dealer territory. - Providing support to the team in finalizing Key Projects as needed. - Assisting Executives in reaching their Secondary targets. - Handling complaints and providing support to Executives when needed. - Maintaining the Territory MIS. - Initiating and supporting Marketing activities. - Effectively managing the Commercial aspects of the bu...

Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Has a comprehensive understanding of a range of processes, procedures, systems and con...

Team Leader with 1.5 years of team leadership experience to oversee a team of 20-25 emp. Expertise in Incident Management, Change Requisition, SLA Adherence, ITIL Certification, Data Analysis, and strong mentoring and auditing skills.

Our Backstory Reach is a global SaaS platform powering the next generation of network-based services. Companies use our end-to-end platform to launch, operate, and scale innovative wireless, broadband, and IoT services in record time The position we have: Associate Customer Success Representative for a full-service, next generation Customer Care team that specializes in world-class experiences for agents and customers. A Day in the Life: Assisting our awesome customers via phone calls, emails, texts and Live Chat. Its important to add a personal, human touch to each interaction. Were a Customer Care team that genuinely cares about people. Multi-tasking to deliver amazing customer care across...

Job Title: Customer Relationship Manager Location: Bengaluru, Karnataka Experience: 2- 5 years Employment Type: Full-time Job Summary: We are looking for a proactive and customer-focused Customer Relationship Manager to oversee customer interactions, ensure satisfaction, and drive service excellence. The ideal candidate will act as the main point of contact for customers, resolve issues efficiently, and continuously improve the overall customer experience. Roles and Responsibilities: Manage customer queries, complaints, and feedback through various channels (phone, email, and chat). Ensure timely resolution of customer issues while maintaining high levels of satisfaction. Develop and impleme...

- Build & manage India-wide service network - Offer exceptional after sales service to customers - Onboard & handle service partners - Own ticket lifecycle till resolution - Maintain strong vendor relations - Achieve 90%+ NPS - Ensure <30hr TAT Required Candidate profile - 1+ yr in ops, customer-facing role - Strong customer-first mindset - Knows Telugu or Tamil (with English or Hindi) - Diploma/Any Graduate - Team player in fast-paced setups - Creative problem-solver

Looking for immediate joiners. Shifts- UK shifts Transport: One way Location- Pune- Hinjewadi Phase-2 Preferred candidate profile Previous experience in admin/customer service correspondence support role Good IT skills specifically Excel Excellent attention to detail Good communication and interpersonal skills, both written and verbal Passion to delver exceptional service and add value Good planning, organisation and time management skills Good problem-solving skills Strong teamwork ethic Self-motivated and enthusiastic and able to deliver quality work in a high-pressure environment Able to follow procedures and work within a regulated environment. Role & responsibilities 1.Ensuring that cus...

Job Description: Shift Timings - 5.30pm to 2.30am Designation / Position : SAP CRM Senior Consultant Job Location : Hyderabad/Mumbai/Delhi/Chennai Work Experience (Domain / SAP): 14+years of relevant experience in SAP CRM sales and service along with SAP SD with industries like Apparel, Retail, Trading , Automobile, Rental Job Description: Openings for SAP CRM Consultant positions, preference would be given to the candidates who can join within 30 days. Candidate should have worked in minimum two E2E implementations projects Must be able to communicate effectively with Senior Management / Clients SAP Configuration skills in CRM Module along with ECC integration, SD Order to Cash Strong consu...

Note- Only Female candidates can apply for this role. Job Title: - Personal Service Ambassador- Affluent Credit Cards Location: Gurgaon, JMD, Sector 48 Department: Customer Service for Affluent Credit Cards We are looking for a highly skilled and experienced Personal Service Ambassador (PSA) to join our prestigious Credit Card Customer Service team. The PSA will be responsible for delivering an exceptional and personalized service experience to our premium credit card holders. This role demands an important level of professionalism, attention to detail, and a commitment to providing unparalleled customer service. The PSA will be the first point of contact for clients, helping with credit car...

As a Senior NOC Engineer at Grey Orange, you will be an integral part of the Client Service team. Your primary responsibility will be to provide Incident Management, Problem Management, and Data analysis following the defined SOPs while ensuring ticketing process compliance. **Responsibilities:** - Provide NOC support, software support, and customer support with a strong focus on technical expertise and customer service experience. - Identify patterns and propose ideas to enhance the customer support ecosystem by utilizing basic Linux commands and troubleshooting skills. - Manage customer service complaint handling, organize call center coordination, and collaborate with various stakeholder ...

Role & responsibilities Manage daily operations for hospital and diagnostic services. Coordinate between CRM team, doctors, and customers to ensure smooth communication and service delivery. Monitor end-to-end service flow from customer inquiry to doctor consultation and feedback. Ensure doctors receive timely updates from CRM and customer queries are resolved efficiently. Supervise CRM team activities and track performance. Handle escalations related to doctor, CRM, or patient concerns. Maintain quality and operational standards for healthcare and diagnostic processes. Work closely with management to improve efficiency and customer satisfaction. Preferred candidate profile

Roles and Responsibility Handle customer inquiries and resolve issues through chat and non-voice processes. Provide exceptional customer service and ensure satisfaction. Work effectively in a team environment to achieve common goals. Utilize problem-solving skills to address complex issues. Maintain accurate records of customer interactions and transactions. Continuously improve knowledge and skills to stay current with industry trends. Job Requirements Excellent communication and interpersonal skills are essential. Ability to work in a dynamic and changing environment is required. Strong problem-solving and analytical skills are necessary. Proficiency in using computer applications and soft...

Roles and Responsibility Handle customer inquiries and resolve issues through chat and non-voice processes. Provide exceptional customer service and ensure satisfaction. Work effectively in a team environment to achieve common goals. Utilize problem-solving skills to address complex issues. Maintain accurate records of customer interactions and transactions. Continuously improve knowledge and skills to stay current with industry trends. Job Requirements Excellent communication and interpersonal skills are essential. Ability to work in a dynamic and changing environment is required. Strong problem-solving and analytical skills are necessary. Proficiency in using computer applications and soft...

Roles and Responsibility Handle customer inquiries and resolve issues through chat and non-voice processes. Provide exceptional customer service and ensure satisfaction. Work effectively in a team environment to achieve common goals. Utilize problem-solving skills to address complex issues. Maintain accurate records of customer interactions and transactions. Continuously improve knowledge and skills to stay current with industry trends. Job Requirements Excellent communication and interpersonal skills are essential. Ability to work in a dynamic and changing environment is required. Strong problem-solving and analytical skills are necessary. Proficiency in using computer applications and soft...

Roles and Responsibility Manage and coordinate recruitment processes to ensure timely completion of hiring targets. Develop and implement effective recruitment strategies to attract top talent. Build and maintain relationships with clients and candidates for successful placements. Conduct interviews and assessments to evaluate candidate fit and skills. Collaborate with the HR team to develop and implement employee engagement initiatives. Analyze recruitment metrics to identify areas for improvement and optimize processes. Job Requirements Proven experience in recruitment or a related field, with a strong track record of success. Excellent communication, interpersonal, and negotiation skills ...

Roles and Responsibility Manage and coordinate recruitment processes to ensure timely completion of hiring targets. Develop and implement effective recruitment strategies to attract top talent. Build and maintain relationships with clients and candidates for successful placements. Conduct interviews and assessments to evaluate candidate fit and skills. Collaborate with the HR team to develop and implement employee engagement initiatives. Analyze recruitment metrics to identify areas for improvement and optimize processes. Job Requirements Proven experience in recruitment or a related field, with a strong track record of success. Excellent communication, interpersonal, and negotiation skills ...

This role will be handling our Online payment application which is Mobicule. Activation /Deactivation Pan India 1400 FOS & 1200 EMPLOYEES Documentation Pan India Training Pan India Queries / Complaint management Managing down time Liaising with BSG for any issues on this payment application.

Roles and Responsibility Manage and implement effective recruitment strategies to attract top talent. Develop and maintain relationships with clients and candidates for excellent customer service. Conduct interviews and assessments to identify the best candidates. Collaborate with the team to achieve business objectives and goals. Provide guidance and support to candidates and employees. Analyze market trends and competitor activity to stay ahead in the industry. Job Requirements Strong knowledge of HR principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Experi...

Roles and Responsibility Manage and implement effective recruitment strategies to attract top talent. Develop and maintain relationships with clients and candidates for excellent customer service. Conduct interviews and assessments to identify the best candidates. Collaborate with the team to achieve business objectives and goals. Provide guidance and support to candidates and employees. Analyze market trends and competitor activity to stay ahead in the industry. Job Requirements Strong knowledge of HR principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Experi...

Roles and Responsibility Manage and implement effective recruitment strategies to attract top talent. Develop and maintain relationships with clients and candidates for excellent customer service. Conduct interviews and assessments to identify the best candidates. Collaborate with the team to achieve business objectives and goals. Provide guidance and support to candidates and employees. Analyze market trends and competitor activity to stay ahead in the industry. Job Requirements Strong knowledge of HR principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Experi...

Roles and Responsibility Manage and implement effective recruitment strategies to attract top talent. Develop and maintain relationships with clients and candidates for excellent customer service. Conduct interviews and assessments to identify the best candidates. Collaborate with the team to achieve business objectives and goals. Provide guidance and support to candidates and employees. Analyze market trends and competitor activity to stay ahead in the industry. Job Requirements Strong knowledge of HR principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Experi...