428 Complaint Management Jobs - Page 2

Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for ...

remote typeOn-site locationsNoida, UP time typeFull time posted onPosted 2 Days Ago job requisition idREQ427855 Your role will encompass and not be limited to: Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for...

About The Role Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimu...

About The Role Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimu...

About The Role Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimu...

About The Role Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimu...

About The Role Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimu...

Attend to queries and service issues of preferred customers at the branch Adherence to Complaint Management guidelines, TAT and escalation matrix. At least 98% complaints must be resolved within TAT Grade – Manager For - South Mumbai Location Required Candidate profile Banking Similar Service Manager & Wealth management client Handling candiidae apply

You will be responsible for managing bank staff and outsourced staff. You should have a minimum of 5 years of experience in contact center inbound/outbound processes, specifically in Banking/NBFC processes. It is essential to possess in-depth knowledge of the functioning of inbound and outbound contact centers, along with expertise in Vendor Management and billing. Your role will involve experience in cross-selling, achieving sales targets, managing service levels, handling escalations, and effectively managing complaints. Additionally, you should have a good understanding of training and quality standards, with knowledge of NPS being a requirement. Familiarity with handling inbound emails a...

As the Business Growth & Sales Manager, you will be responsible for managing the Services Portfolio to create value for the Business. Your key tasks will include developing the Business in terms of Booked Number of Sites & Value from leads, and enhancing Customer Referral Contribution. You will need to create awareness of the various services through BTL activations to drive business growth. Additionally, you will analyze Average Site Value, Average Paintable Area, and Interior/Exterior Site Ratio to develop action plans for improvement. Collaboration with the ASM for sales-level initiatives is crucial, along with ensuring local lead generation. You will aim to deliver exceptional Consumer E...

As a Facility Management Coordinator at Gera Developments Pvt Ltd, you will be responsible for efficiently managing customer complaints, coordinating appointments for issue resolution, tracking expenses, and ensuring audit compliance. Your role will involve engaging with teams to address customer issues, maintaining documentation, and overseeing project budgets. You will play a key role in ensuring smooth client interactions, handling escalations, and contributing to the overall success of the projects in Pune East & West. Your primary responsibilities will include processing bills, coordinating with teams for issue resolution, tracking expenses, preparing maintenance budgets, documenting co...

The role requires you to ensure that the manpower at the site is equipped to handle challenges by providing guidance, grooming, development, and support as needed. You will be responsible for formulating appropriate budget controls and monitoring SLAs & KPIs for JLL and outsourced agencies to ensure effective service delivery. Maintaining service level agreements and ensuring that performance indicator scores consistently exceed expectations will be a key focus. You will oversee all vendor quotations and invoices, ensuring proper sign-offs for attendance and necessary details for cost sheet submission. Timely submission of client-approved cost sheets to the JLL office and following up for in...

Dear Candidates, Greetings from Mindgate Solutions!! About us-Mindgate Solutions Pvt. Ltd. has been in the forefront of the payments revolution from its inception, an outlook which has made it a key global player in payments technology and transaction processing. From building new generation payment gateways to mobile-based collections and payments platforms like RTP & UPI, Mindgate has been the true leader in the space . Our strategic alliance with ACI Worldwide is a way to bolster our presence in the payments domain. Through our partnership, we intend to blend our digital overlay services with ACI's Switch to leverage real-time UPI opportunities globally. We are currently hiring for Techni...

Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Has a comprehensive understanding of a range of processes, procedures, systems and con...

Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for ...

Anand Rathi share and stock brokers limited is looking for Relationship Manager to join our dynamic team and embark on a rewarding career journey. Maintaining a deep knowledge of company products and services. Building and maintaining strong relationships with prospective and existing clients. Researching and pursuing new business opportunities. Identifying clients needs and requirements and proposing suitable solutions. Providing clients with comprehensive product/service consultations and guiding their decision-making process. Upselling and cross-selling products/services to clients. Resolving complaints and issues efficiently and in a timely manner. Meeting sales/revenue targets. Ensuring...

As a Mid Market Enterprise - Channel Sales professional at Schneider Electric, you will play a crucial role in expanding our business through research and identification of new Channel Partners in various markets. Your responsibilities will include re-igniting the existing channel community, enhancing business possibilities with partners, and ensuring consistency in achieving business KPIs. You will need to be aggressive and proactive in nature, consistently delivering on sales forecasts and analysis to support the smooth functioning of internal systems. Collaboration with the Business Development, Bid, and Pricing teams will be essential to provide the best products and services to our part...

Social Media Management, Complaint Desk Online Reputation Management (ORM) and escalation management Exp. working with global end-users, Should have handled a team of 80 to 100 members Social media Escalation experience required Voice/Email/Chat/ORM Required Candidate profile 2 yrs leading a Complaints Management Desk/L3 in an Int. Contact Centre Program Ensuring QMS Compliance for All Processes Handled Following of Quality Processes Thoroughly-Checklists, Standards etc.

Social Media Management, Complaint Desk Online Reputation Management (ORM) and escalation management Exp. working with global end-users, Should have handled a team of 80 to 100 members Social media Escalation experience required Voice/Email/Chat/ORM Required Candidate profile 2 yrs leading a Complaints Management Desk/L3 in an Int. Contact Centre Program Ensuring QMS Compliance for All Processes Handled Following of Quality Processes Thoroughly-Checklists, Standards etc.

L2 Splunk Admin - RTM, are responsible for collaborating and working with Airbus internal and external organizations to provide operational technical support to business and application teams. He or she should be able to drive the optimization, reliability, efficiency and availability of the RTM infrastructure in place with all assets, solutions and capabilities while working in a self-sufficient multi-disciplinary team environment and responsible for ITIL based support processes that include incident, change & Problem management tracking and support. Key Deliverables: Success will be measured in a variety of areas, including but not limited to: Deliver business value as per expected by the ...

Greeting from Niva Bupa! Location - Noida Department - Grievance Designation - Sr Executive Salary - INR 34K in hand Experience - 2-3 Years of experience into grievance handling Primary Role Description: - The job holder would be responsible handling complaint cases. The job holder would specifically need to follow the Max Bupa service protocols while handling critical cases. Role & responsibilities Priority handling of escalation basis the source of it has been reported from Correct classification as complaints/service issues Time bound update on the case details to management Quality of responses-completeness and correctness Resolution TAT is adhered without extension of timelines No escal...

Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing, and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLA s & KPI s for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices, and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up ...

Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLA s & KPI s for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up fo...

Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs. Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshoot o...

About The Role Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimu...