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Hexaware Technologies
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Team Lead - ORM

Team Lead - ORM

Hexaware Technologies

5 - 10 years

|

4 - 6 Lacs

Posted:2 weeks ago| Platform:

Apply

Skills Required

online reputation management orm tool social media complaint management brand reputation customer escalation orm customer queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

Team Lead - ORM

Location - Navi Mumbai, Ghansoli

Role & responsibilities

Social Media Complaint Management, Escalation desk. Handling social media platforms like Facebook, Twitter, Instagram, Linkedin, etc.
Analyze customer feedback and complaints to identify trends and areas for improvement in service delivery.
Handling customer complaints and feedback.
Utilize CRM tools and software to track and manage customer interactions and complaints efficiently.
Implement innovative solutions to enhance the customer experience and reduce complaint resolution time.

Interested, kindly share your updated resume at matildad@hexaware.com / 9082299130

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Hexaware Technologies

IT Services and IT Consulting

Navi Mumbai Maharashtra

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