6 Brand Reputation Jobs

Job Summary: We are looking for a dedicated and detail-oriented ORM Executive with at least 2 years of experience in managing online brand reputation. The role involves tracking social media mentions, responding to feedback, escalating critical issues, and collaborating with teams to ensure a positive brand image. This position is critical for maintaining customer trust and enhancing the brands online presence. Key Responsibilities: 1. Social Media Monitoring: Track daily mentions of the brand across social media platforms. Perform first-level bifurcation of data into relevant and irrelevant mentions, tagging sentiments (positive, neutral, negative). 2. Response Management: Respond to daily comments based on sentiment and approved templates. Escalate medical, technical, or out-of-template queries to the Senior Executive. Ensure timely and professional responses to maintain brand consistency. 3. Escalation and Critical Issue Management: Identify and escalate critical issues, such as center- or doctor-related feedback, to the Senior Executive. Keep track of ongoing issues and monitor their resolution. 4. Review Management: Negative Reviews: Work closely with the patient care team to address first- and second-level responses for negative feedback. Positive Reviews: Engage positively to strengthen customer relationships and enhance the brand’s reputation. 5. Reporting: Generate daily reports on feedback trends, sentiment analysis, and ORM activities. Maintain a detailed report on negative reviews and their resolution. 6. Brand Reputation Management: Actively work to enhance brand reputation through professional engagement and community management. 7. Team Coordination: Collaborate with the patient care team, marketing team, and Senior Executive to ensure smooth handling of escalations and feedback. 8. Community Management: Foster positive interactions within the brand’s online communities. Encourage constructive feedback and meaningful engagement. Qualifications and Skills: Minimum 2 years of experience in Online Reputation Management or a similar role. Strong written communication skills with attention to detail. Familiarity with sentiment analysis tools and ORM platforms. Ability to manage sensitive situations with professionalism and tact. Proactive and analytical mindset for resolving issues and improving processes. Key Performance Indicators (KPIs): Timeliness and quality of responses. Effective resolution of negative reviews and escalations. Improvement in brand sentiment trends. ***END***

Play a key role in monitoring & managing brand’s online presence, handling customer grievances across social media platforms by contributing to a positive brand perception Track, log, categorize customer complaints, queries & feedback in real-time Required Candidate profile 1-3 yrs of exp in ORM, customer service/ social media monitoring Familiarity with social listening tools Strong written & verbal English comm skills Ability to remain calm in high-pressure situations Perks and benefits Health Insurance+bonus

Bookchor Literary Solution Pvt Ltd is a fast-growing e-commerce platform specializing in Books. We are looking for a Social Media Marketing Intern who is passionate about digital marketing and eager to learn how to build a brand online. This internship will provide hands-on experience in social media management, content creation, and campaign execution. Key Responsibilities 1. Content Creation & Management Assist in creating engaging social media posts, captions, and stories for Instagram, Facebook, Twitter, LinkedIn, and Pinterest. Help in designing graphics, reels, and videos using tools like Canva or Adobe. Research and suggest trending topics, hashtags, and viral content ideas . 2. Social Media Management Schedule and publish posts using social media management tools . Monitor and respond to comments, messages, and DMs . Engage with audiences by liking, commenting, and sharing relevant content . 3. Campaigns & Analytics Assist in running social media ad campaigns and promotions. Track and analyze post-performance using Instagram Insights, Facebook Analytics, and other tools . Prepare weekly reports on engagement, reach, and follower growth . 4. Influencer & Community Engagement Help identify and collaborate with influencers and brand ambassadors . Research competitors social media strategies and suggest improvements. Organize giveaways, contests, and engagement activities . Requirements Passion for Social Media & Digital Marketing Familiarity with platforms like Instagram, Facebook, Twitter, LinkedIn, Pinterest, YouTube Basic knowledge of graphic design tools (Canva, Adobe Photoshop, or similar) Strong writing and communication skills Knowledge of hashtags, trends, and social media algorithms Ability to work in a fast-paced environment and meet deadlines Prior experience in social media (even personal projects or college-level work) is a plus Perks & Benefits Hands-on Experience in social media marketing for a real e-commerce brand Internship Certificate on successful completion Opportunity for a full-time role based on performance Learning & Mentorship from experienced digital marketing professionals Flexible work environment

Proactively attend all the queries, complaints, requests across the companys social media platforms. • Raise issues to the concerned teams and follow up for resolutions • Proactively and continuously keep the customer and stakeholders informed about the status of the problem • High level of individual discretion to ensure customer satisfaction and business success • Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly • Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely • Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions What do we need (Desired skills): • Good command over English Language, ability to effectively communicate information in written format • Working knowledge of platforms like Facebook, Google Play Store and Twitter • Active twitter handle with good following and some exposure in any platform of communication including media relations, internal communication, branding and social media is desirable • A problem- solving attitude • Customer service experience of at least one year • Should be smart, witty and have a sense of humour • Willingness to work in shifts (24/7) Interested candidates contact on 9836272131 or drop your CV at kathakali.rahman@woodrockgroup.in

Job Summary: We are looking for a dynamic Online Reputation Management (ORM) Executive to monitor, manage, and enhance Wonderla Holidays digital presence. The ideal candidate will have experience in handling customer feedback across online platforms, responding to reviews, and implementing strategies to improve brand perception. Key Responsibilities: Monitor and analyze online reviews, social media mentions, and customer feedback on platforms like Google, TripAdvisor, Facebook, Instagram, Twitter, and other relevant portals. Respond promptly and professionally to customer queries, complaints, and feedback to maintain a positive brand image. Develop and implement ORM strategies to enhance Wonderlas reputation and customer engagement. Work closely with the marketing and customer support teams to address concerns and improve service quality. Track key ORM metrics, prepare reports, and provide insights for brand improvement. Manage crisis communication and escalate serious concerns to the relevant departments. Engage with influencers, bloggers, and online communities to amplify positive brand experiences. Stay updated with ORM trends, tools, and best practices to optimize reputation management strategies. Qualifications & Skills: Bachelors degree in Marketing, Communications, Public Relations, or a related field. 2-4 years of experience in Online Reputation Management, Digital Marketing, or Customer Relations. Strong communication skills, both written and verbal. Proficiency in social media platforms, review sites, and ORM tools. Ability to handle online crises and maintain a professional brand tone. Analytical mindset with experience in reporting and insights generation. Ability to multitask and work under pressure in a fast-paced environment. Preferred Qualifications: Experience in the hospitality, entertainment, or tourism industry. Knowledge of SEO and digital marketing strategies. Familiarity with ORM tools like Brandwatch, Hootsuite, Sprout Social, or similar platforms.

Responsibilities: Ability to propose logical solutions as well as communicate them clearly and effectively. Taking care of all deliveries of the client. Maintaining daily, weekly, monthly, quarterly and yearly reports. Responding to customer queries and complaints. Monitor trends in social media tools, digital platforms and other applications. Real-time tracking Fast thinking individual who can create content on a variety of complaints, queries or requests. Manage work efficiently, generate ideas collaboratively with the team, and must have a passion for content.