10 Brand Reputation Jobs

Key Responsibilities Community & Social Media Management Build and grow active communities across LinkedIn, Instagram, YouTube, Twitter, and niche industry forums. Plan, create, and publish engaging content (posts, stories, short-form videos) to spark conversations and amplify brand voice. Manage and execute monthly content calendars aligned with campaigns, product launches, and events. Track engagement, growth, and sentiment metrics to improve strategies. Online Reputation Management (ORM) Monitor and respond to reviews, comments, and mentions across platforms (Google, G2, Capterra, Trustpilot, social channels, Google Business Platform). Draft professional, empathetic, and brand-safe respon...

Key Responsibilities Team Leadership & Operations Lead and mentor a team of ORM specialists handling customer concerns across social media, review sites, and other digital platforms. Ensure efficient case assignment, SLA adherence, and timely closure of escalations. Conduct regular coaching, feedback sessions, and performance reviews to drive team excellence. Reputation & Escalation Management Manage high-impact customer cases and brand-sensitive escalations with professionalism and empathy. Draft and oversee customer communication that aligns with the brands voice and reputation goals. Collaborate with internal teams to ensure customer issues are resolved promptly and effectively. Insights ...

Job Title: Online Reputation Management (ORM) Executive Location: Mumbai, Maharashtra Reporting To: Team Leader/Manager Job Summary: We are seeking a proactive and detail-oriented Online Reputation Management Executive to monitor, manage, and enhance our client partner brands online presence. The ideal candidate will be responsible for tracking public perception, responding to customer feedback across digital platforms, and implementing strategies to maintain a positive brand image. Key Responsibilities: Monitor brand mentions across social media, review sites, forums, blogs, and news platforms. Respond to customer reviews, comments, and queries in a timely and professional manner. Collabora...

As a Public Relations Specialist, your primary responsibility will be to develop and implement PR strategies to achieve specific goals, such as increasing brand awareness and managing crises. You will craft PR campaigns and media relations plans tailored to the target audience and media outlets. Building and maintaining relationships with media representatives, responding to media inquiries, and managing media coverage will be crucial aspects of your role. You will write and distribute press releases, news articles, and other communication materials to effectively communicate client messages. Additionally, you will organize and coordinate press conferences, interviews, and other media events...

As a diligent marketing brand specialist, you will be responsible for conducting market studies to identify opportunities and undertake brand reputation projects to determine brand positioning. You will design brand communication strategies and utilize appropriate media channels to effectively communicate them. It will be crucial to adhere to established budgets, estimates, and performance indicators. Additionally, you will be expected to measure the success of campaigns, generate reports reflecting campaign performance based on Key Performance Indicators (KPIs) and Return on Investment (ROI), and formulate growth strategies with a focus on brand innovation. In the realm of Public Relations,...

Job Title: Sales Head VinFast Dealership Location: Kolkata, West Bengal Company: Autohitech VinFast Reporting To: Director / Dealer Principal Department: Sales Experience Required: 10+ years in automotive sales, with at least 23 years in a Sales Head role (premium or electric vehicle brand experience preferred) Education: Bachelors degree (MBA preferred) Position Overview: Autohitech VinFast, Kolkata's flagship dealership for the premium EV brand VinFast , is looking for a dynamic and result-driven Sales Head to lead its passenger car sales vertical. The role requires strategic planning, team leadership, customer-centric execution, and seamless coordination with the OEM to ensure delivery ex...

Monitor and respond to user feedback, and complaints. Engage with audiences across digital platforms on behalf of the brand. Address negative feedback and resolve queries within TAT. Build brand awareness through prompt and thoughtful communication.

Create and maintain a favorable brand image of the company and its products in every social media account . Also handle negative publicity. Have an understanding of search engine behavior, social media, forums, blogs, ratings and reviews, etc. Required Candidate profile 2-4 yrs exp handling ORM. Based at Delhi/NCR. Should be graduate, Early joiner with good communication preferred.

Job Summary: We are looking for a dedicated and detail-oriented ORM Executive with at least 2 years of experience in managing online brand reputation. The role involves tracking social media mentions, responding to feedback, escalating critical issues, and collaborating with teams to ensure a positive brand image. This position is critical for maintaining customer trust and enhancing the brands online presence. Key Responsibilities: 1. Social Media Monitoring: Track daily mentions of the brand across social media platforms. Perform first-level bifurcation of data into relevant and irrelevant mentions, tagging sentiments (positive, neutral, negative). 2. Response Management: Respond to daily ...

Play a key role in monitoring & managing brand’s online presence, handling customer grievances across social media platforms by contributing to a positive brand perception Track, log, categorize customer complaints, queries & feedback in real-time Required Candidate profile 1-3 yrs of exp in ORM, customer service/ social media monitoring Familiarity with social listening tools Strong written & verbal English comm skills Ability to remain calm in high-pressure situations Perks and benefits Health Insurance+bonus