Key Responsibilities:- Meet social media quality standards Provide timely response and effective resolution to a range of customer inquiries/complaints raised on social media. And follow them up to a final resolution. Resolve conflicts between vendors and customers by helping them arrive at a satisfactory conclusion Coordinate with internal teams and vendors for closing the issues at the earliest. Deliver high-class customer service and build customer satisfaction and loyalty. Educational Qualification: Bachelor's Degree Years of Experience (Minimum & Maximum): 2 to 4 years. Language preference - Strong English & Tamil or Telugu Must What is the nature and scope of responsibilities the candidate should have handled? Experience of 1-3 years in social media complaint handling and escalation management. Problem-Solving Approach and Conflict Management. Customer Expectation Management. Generic Competency: Customer Expectation Management

Key Responsibilities:Visit and manage assigned bus operators regularly and work closely with them to grow their business on redBus.On-board new bus operators in the assigned territory and teach them how to sell online.Handle bus operator objections and provide solutions to the bus operator.Sell visibility and growth products to operators to grow their business on redBus.Source discounts that help improve bus operator occupancy.Effectively communicating new product developments to bus operators and driving usage.Managing on ground marketing activities to grow bus operator business.Share market updates, feedback and issues regularly with the manager.Educational Qualification: MBA - MarketingExperience: 1- 4 years of experience in FMCG/Paints/Consumer Durables/Internet Ecom.Key skills required for the role:Should be willing to travel and be in the market for 16 days in a monthStrong communication and negotiation skillsShould have Excel KnowledgeAbility to understand tech products and explain in simple language to user basis situationGood command over the Local language and English

Role purpose: redBuss Dynamic Pricing Engine team is responsible for building fully automated pricing systems for bus operators. We are building solutions that employ cutting edge Machine Learning and Data Science techniques to analyse large volumes of pricing, sales, search & other intelligent signals to create the world's foremost fully automated pricing engine for bus ticketing. Our work requires large-scale information pipelining, structuring & classifying raw data, parallel processing & building cloud scale storage in order to train & supervise the pricing distribution & algorithm. We are also building a state of the art product to provide business analytics and intelligent interventions to assist and support bus operators in their pricing decisions and help them review overall business performance. Our aim is to provide a robust solution which can reduce pricing inefficiencies and increase overall revenue of the bus operator utilizing real-time signals. (... Imagine processing required for setting a price point for each SEAT of each BUS running for next 30 JOURNEY days, for multiple SEAT-TYPEs, and multiple intermediate ROUTEs and changing it intelligently multiple TIMES in a day) Key Responsibilities: Manage and supervise Pricing Analysts to create a high performance team Enhance processes to improve efficiency with a focus on defining SOPs and documentationIdentify areas of improvement through system interventions and automationIdentify and champion the selection of efficiency improvement activities across cross functional teams Set up framework & processes to track teams performanceStreamline training and development by creating quality training collateral Continuously asses teams throughput and proactively highlight any resourcing requirementsPartner with cross functional teams to align with Business objectives and Product roadmapMonitor & adjust prices generated from automated Dynamic Pricing Engine to optimize revenue for Bus Manage Bus Operator & Bus Service life cycle on Dynamic Pricing. Flexible to work at different timings and days. Educational Qualification: B-Tech/MCA/MBA Preferred Experience (Minimum & Maximum): 4-6 Years Key skills required for the role: Team ManagementPeople ManagementOperations Management Exposure to a pricing roleProficient in MS Excel & SQL

Key Responsibilities: Vendor invoice processing, TDS deduction and accounting.Non trade Vendor reconciliation.Handle GST compliances GSTR 3b, GSTR1, GSTR8.JV preparation and posting for B2C business including the workings.To work on various reconciliations related to B2C business.Bank Reconciliation.Accounting of accruals entry and maintenance of records. Preparation of schedules for accounting and auditing purpose for relevant work areas.Ensure timely closure of books, support in MIS reportingHandling Audit and SOX requirement related work area. Educational Qualification: B.com, M.com, MBA / CA Semi Qualified Experience: 3- 6 years of experience in Accounts & Finance professional. Key skills required for the role: Strong Knowledge of accounting and books of accounts.Working knowledge of Ledger scrutiny and reconciliations.Working knowledge in MS Excel

Key Responsibilities: Strategic Planning - Act as an ambassador and representative to promote positive relationships and strong partnerships forthe benefit of the organization Drives the development of strategic business and financial plans, in alignment with overall corporate goals Takes lead in implementation of company programs, procedures, methods and practices across theorganization . Operational Efficiencies - Achievement of overallsales of the region (Including Travel Agent Partners & Distributors) and monitoringperformance (Individual & Overall) on daily basis. Implementation, feedback and co-ordination on various promotional & Incentive programs launched byproduct team Ensure credit control and adherence of KYC norms as per company policy Assist in implementation of Promotions and below the line activitiesin conjunction with the Business Headfor new acquisition of customers across segments. Identify and develop new markets (Tier 2/3 cities) in the region to drive the business targets of the region Work closely with the inventory team to activate bus operators as agents / maintain price parity both online and offline and bring in the best pricing and commission to the B2B channel Develop a good mix of retail agent base for bus and bus hire bookings. Co-ordinate and follow up with all cross fucross-functionalnctional teams. Strengthen relationship with existing / new business partners & other relevant stakeholders. ContinuousImprovement - Develop innovative initiatives to enhance internal efficiencies and effectiveness. Maintains awareness of new and emerging trends in the B2B segment. REQUIRED KNOWLEDGE, SKILLS AND COMPETENCIES Strong communication and negotiation skills Ability to understand complex products and explain in simple language to user basis situation Customer centric and able to manage multiple priorities Pleasant action-oriented personality with career orientation Good command over Local language and English. Educational Qualification: Bachelor's degree required, MBA is preferred Exp Minimum and Maximum: 2 - 5 years of experience in Sales Key skills required for the role: - Strong communication and negotiation skills Ability to understand complex products and explain in simple language to user basis situations Customer centric and able to manage multiple priorities Pleasant action-oriented personality with career orientationGood command over Local language and English