Client Relationship Officer

As a Client Relationship Officer (Inside Sales) at MSM Unify, your role is crucial in promoting and selling our programs to potential students. You will be responsible for developing and sustaining solid relationships with prospective students and company stakeholders. **Key Responsibilities:** - Handling inbound queries from multiple channels such as telephone, email, and web chat. - Making outbound calls to convert prospective student leads into applications for study. - Analysing customer feedback data to ensure customer satisfaction, managing complaints effectively, and escalating when necessary. - Accurately recording customer data in all appropriate systems. - Supporting the development of the student journey by identifying and reporting on issues and trends. - Cross-selling our products and engaging in inbound and outbound sales activities. **Qualifications Required:** - A Bachelor's degree in business administration or a related field. - An MBA or similar advanced degree is a plus. - Experience in B2C sales is preferred, or a strong willingness to learn. - Confident, articulate, and professional speaking abilities. - Excellent presentation and negotiation skills. - Strong communication and interpersonal skills. - Good problem-solving abilities with a willingness to learn. - Excellent customer service orientation. - Basic computer skills and proficiency with office software and CRM systems. - Ability to work in a fast-paced and dynamic environment. - Willingness to adapt and grow in the customer service role. As a fresher CRO, you may undergo a training period to familiarize yourself with our products, services, and customer service procedures. Regular feedback and guidance will be provided to support your professional development. This is a full-time position with a day shift schedule from Monday to Friday. English proficiency is preferred, and the work location is in person.,