Client Relationship Officer

• Client Relations Officer (Assisted Living Facility)

Join Our Compassionate Team and Make a Difference Every Day

Are you a dynamic people-person with a passion for senior care? Do you thrive in a collaborative, mission-driven environment where each day brings opportunities to make a meaningful impact? Our Assisted Living Facility is seeking a dedicated and experienced Manager – Client Relations to join our growing team. We are committed to providing exceptional care and support to our residents and their families, and we need someone who shares our vision of excellence and compassion.

About Us

Our facility is home to a vibrant community of seniors, supported by a multidisciplinary team of caregivers, medical professionals, and support staff. We believe every resident deserves dignity, respect, and the highest quality of life possible. Our approach is rooted in person-centered care, open communication, and ongoing engagement with families. If you are passionate about making a real difference, we invite you to learn more about this rewarding opportunity.

Position Overview

The Manager – Client Relations serves as the primary point of contact between residents, their families, and our facility. This pivotal role involves fostering positive relationships, resolving concerns, ensuring satisfaction, and supporting the well-being of our residents. You will work closely with department heads, caregivers, and community partners to deliver an outstanding living experience.

Key Responsibilities

· Act as the main liaison between residents, families, and facility staff to address questions, concerns, and feedback in a timely and professional manner.

· Develop and implement effective strategies to enhance resident and family satisfaction.

· Conduct regular family and resident meetings, surveys, and feedback sessions to gather insights and identify areas for improvement.

· Manage the resolution of complaints and conflicts, ensuring residents’ voices are heard and their needs are met with empathy and urgency.

· Collaborate with clinical and administrative teams to support seamless transitions for new residents, including orientation and move-in processes.

· Maintain comprehensive records of resident interactions, follow-ups, and outcomes in compliance with privacy regulations.

· Provide guidance and education to families regarding care plans, facility services, and available resources.

· Support marketing efforts by building strong community relationships and participating in outreach activities and events.

· Ensure compliance with all relevant policies, procedures, and state/federal regulations regarding resident rights and care standards.

· Identify opportunities for service enhancements and participate in quality improvement initiatives.

Qualifications

· Bachelor’s degree in Healthcare Administration, Social Work, Communications, Psychology, or a related field (Master’s preferred).

· Minimum of 3 years’ experience in client relations, customer service, or resident care coordination, preferably within an assisted living or senior care environment.

· Strong interpersonal and communication skills, with the ability to build trust and rapport quickly.

· Demonstrated conflict resolution and problem-solving skills.

· Ability to multitask, prioritize, and remain calm under pressure.

· Experience working with electronic health records and client management systems is an asset.

· Knowledge of state and federal regulations related to assisted living facilities.

· Empathy, patience, and a genuine commitment to serving seniors and their families.

Preferred Attributes

· Fluency in multiple languages.

· Certification in Resident Care Management or similar programs.

· Experience with community outreach and marketing.

· Prior leadership or supervisory experience.

What We Offer

· Competitive salary commensurate with experience.

· Comprehensive benefits package, including health, dental, vision, and retirement plans.

· Paid time off, holidays, and flexible scheduling options.

· Professional development opportunities, tuition assistance, and ongoing training.

· Supportive, values-driven workplace culture.

· Opportunities for advancement and career growth in a growing organization.

· Access to on-site wellness programs and activities.

· Free parking and convenient location.

Day-in-the-Life Snapshot

Imagine starting your day by greeting residents in our sunny common area, listening to family members’ stories and concerns, and working side-by-side with our care team to resolve issues and create a welcoming environment. Your afternoons might involve facilitating a family education session about memory care, coordinating with local health professionals, or participating in a quality improvement meeting to launch a new resident engagement initiative. No two days are ever exactly alike, and your role is vital to the overall well-being and happiness of our community.

How to Apply

Interested candidates are invited to submit their resume and a thoughtful cover letter detailing why you are the ideal fit for this role. Please outline your relevant experience and passion for working with seniors. Qualified applicants will be contacted to schedule an interview.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees and residents. We welcome applicants from all backgrounds and walks of life.

Join us in shaping a brighter, happier future for our residents and their families. Apply today and help us make every day meaningful at our assisted living facility!

Job Type: Permanent

Pay: Up to ₹25,000.00 per month

Ability to commute/relocate:

• Medavakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 5 years (Preferred)
• Customer service: 5 years (Preferred)

Language:

• English (Preferred)

Work Location: In person