687 Complaint Management Jobs - Page 9

Customer Service + Renewals Locations: Chennai Languages: Chennai: Tamil + English (12 roles) Eligibility: HSC Pass | Age: 22 to 37 Experience: Min. 1 year in Customer Service / Renewals / Upselling Salary: 18,000 22,000 In-Hand (Based on last drawn) Only for Malayalam candidates exceptional salary approval can be done ( upto 25K as take home) Shift: Females 10 AM to 7 PM | Males 12 PM to 9 PM Week Offs: 2 Rotational Role & responsibilities Be the dedicated relationship partner for VIP Shaadi members post-sale Understand member preferences and help identify their ideal match Call and connect with high-quality prospects on behalf of the member Set up mutually consented meetings between potent...

Roles and Responsibilities Handle customer complaints via email, chat, and phone calls in a timely and professional manner. Manage grievances by providing solutions or escalating issues to relevant teams when necessary. Resolve queries through effective communication with customers to ensure their satisfaction. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal stakeholders to resolve complex customer complaints.

Role & responsibilities Handle all inbound calls from professionals (partners) in a courteous and professional manner. Provide accurate information and real-time support to partners regarding bookings, payments, onboarding, and platform usage. Troubleshoot partner issues and ensure timely resolution, escalating complex cases to the concerned team. Maintain updated knowledge of company policies, procedures, and partner-related processes. Ensure a high level of partner satisfaction by delivering empathetic, clear, and effective communication. Log and track all interactions in the system (CRM / support tools) with proper documentation. Collaborate with internal teams (Operations, Dispatch, Paym...

As a Civil Works Supervisor, your role involves overseeing and inspecting various civil works such as block work, plastering, waterproofing, tiling, painting, door & window installation, swimming pool leakage, basement leakage, and expansion joint work. You will also be responsible for executing finishing works like Gypsum false ceiling, FRP panelling, and woodwork in tower reception areas. Key Responsibilities: - Supervise faade work and external wall repairs/painting of towers. - Prepare Running Account (R.A.) bills for vendors. - Manage complaints and conduct civil audits by preparing snag reports. - Oversee basement drain line repair works. - Issue work permits and ensure compliance. - E...

As a Quality Assurance Analyst at TELUS Digital, reporting to the Manager, Quality Assurance, you will be responsible for managing the entire life cycle of Complaint Management (QAR) initiated by end-user clients through the Care Access Center. Your primary duties will include: - Managing QAR Complaints, conducting investigations, and engaging with internal stakeholders for issue resolution as necessary. - Prioritizing QARs and tasks effectively to ensure timely resolutions. - Demonstrating strong communication and collaboration skills while working closely with various service delivery departments within IHS. - Handling multiple competing priorities and managing multiple Quality cases simul...

As the Head of Quality Assurance and Compliance at our Biopharmaceutical company, your role will be crucial in maintaining the highest standards of quality, compliance, and regulatory adherence. Reporting directly to the executive leadership team, you will play a critical role in upholding and enhancing our reputation for excellence in the industry. **Role Overview:** You will be responsible for establishing and maintaining robust Quality Systems to support cGMP activities, ensuring compliance with regulatory requirements and industry standards. Your role will involve managing the Quality Control and Quality Assurance departments, overseeing document control and training systems, and leading...

You will be responsible for covering regular activities and reporting for the SC Planning team. This includes coordinating and compiling ROA reports as part of the daily operation. Your tasks will involve order management, order fulfillment, complaint management, document preparation, and connecting with various stakeholders to expedite processes. You will also be required to prepare daily ROA lifting reports. **Key Responsibilities:** - Handle order management and order fulfillment processes, including follow-up with different stakeholders - Coordinate with CS and Plant/PLF focal for order closing - Manage customer complaints with root cause analysis, closure, and claim settlement - Prepare...

As a Civil Works Supervisor, your role involves overseeing and inspecting various civil works including block work, plastering, waterproofing, tiling, painting, door & window installation, swimming pool leakage, basement leakage, and expansion joint work. You will be responsible for executing finishing works such as Gypsum false ceiling, FRP panelling, and woodwork in tower reception areas. Additionally, you will supervise faade work, external wall repairs, and painting of towers. Key Responsibilities: - Prepare Running Account (R.A.) bills for vendors - Manage complaints and conduct civil audits including snag report preparation - Supervise basement drain line repair works - Issue work perm...

The main responsibilities for this role include managing invoices, handling missed payments and supervising Accounts Receivable Clerks. Our ideal candidate is familiar with all accounting procedures and can manage daily financial transactions end-to-end. Proven work experience as an Accounts Receivable Manager or Supervisor. Minimum Requirements: You will have a Degree / Diploma in Electrical/ Mechanical / Civil /Marine Engineering OR equivalent, with min 7 to 8 years of work experience in Facility Industry /Real Estate/ Hotel or Construction Industry. Commercial experience will be preferred. Should have proficiency in English written and spoken. Excellent knowledge of Excel and power point....

Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLA s & KPI s for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up fo...

Key Responsibilities Lead the customer service team across branches and digital platforms to ensure consistent service delivery. Develop and implement customer service policies, processes, and SLAs to ensure prompt query resolution and complaint management. Monitor customer satisfaction levels and implement initiatives to improve Net Promoter Score (NPS) and retention. Manage escalation handling, ensuring resolution within defined timelines as per RBI/NBFC guidelines. Collaborate with Sales, Operations, Collections, and Risk teams to streamline customer communication. Implement training and coaching programs for service staff to enhance customer interaction quality. Ensure regulatory complia...

About the Role: We are looking for a qualified and proactive Company Secretary to join us as our first hire in this function. You will be responsible for establishing and maintaining our companys compliance, governance, and statutory requirements from the ground up. This is a key role, requiring strong knowledge of corporate laws, regulatory filings, board procedures, and best practices in corporate governance. Key Responsibilities: Compliance Management: Ensure full compliance with Companies Act, 2013 and other applicable laws. Maintain statutory registers and records as per legal requirements. Handle all MCA/ROC filings (e.g., annual returns, event-based filings, etc.). Monitor regulatory ...

Job Description Job Title : PMS Complaint Handling Manager The PMS Complaint Handling Manager is responsible for managing teams of investigators and reviewers, overseeing complaint evaluation and resolution, optimizing resource allocation, ensuring adherence to company policies, facilitating interdepartmental communication, escalating significant issues, managing talent, and implementing a management review process to uphold organizational performance and objectives. In this role, you have the opportunity to : Lead a crossu2010functional team within a business, followingu00A0 standard processes, to helpu00A0 improve patient safety in our productsu00A0 Job Responsibilities: Manages a team of ...

Customer Service + Renewals Locations: Chennai Languages: Chennai: Tamil + English (12 roles) Eligibility: HSC Pass | Age: 22 to 37 Experience: Min. 1 year in Customer Service / Renewals / Upselling Salary: 18,000 22,000 In-Hand (Based on last drawn) Only for Malayalam candidates exceptional salary approval can be done ( upto 25K as take home) Shift: Females 10 AM to 7 PM | Males 12 PM to 9 PM Week Offs: 2 Rotational Role & responsibilities Be the dedicated relationship partner for VIP Shaadi members post-sale Understand member preferences and help identify their ideal match Call and connect with high-quality prospects on behalf of the member Set up mutually consented meetings between potent...

You will be in charge of the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to: Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLA s KPI s for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoi...

India's TOP MNC is hiring for INTERNATIONAL VOICE Processes. Job Location : Gurgaon No of Open Positions : 250 Looking for EXPERIENCED candidates with minimum 1 year of Customer Support Experience. 1-9 Years of experienced candidates can apply. 5 Days Working || Saturday & Sunday are fixed off Its an international voice process. Salary Range : 26 K in hand to 39 K In hand + Incentives (Depends on experience) Both sides cabs are available. English language proficiency should be excellent. CONTACT IMMEDIATELY Senior HR Manisha - 9541651940 ( Call & Share your Resume WhatsApp) Email: manishadembi223@gmail.com NO CHARGES

Designation: Senior Executive Onboarding Executive Grade: E8(a) Department: Human Capital (HR) Location: Sector 44, Gurugram (Corporate Office) Entity: Antara Assisted Care Services Limited (Max India Group) Industry: Healthcare Experience Required: 2+ years Key Responsibilities Pre-Onboarding Manage all pre-onboarding formalities and ensure a smooth candidate experience. Coordinate timely documentation and act as the first point of contact for prospective hires. Audit & Compliance Support NABH, statutory, and internal/external audit processes for HR. Ensure compliance with regulatory requirements and maintain accurate records. Onboarding Survey & Feedback Drive post-onboarding survey collec...

In this role, you will: Manage and develop a team to handle complex customer service tasks and create initiatives and programs to support escalations business goals and objectives. Engage internal partners associated with the Escalations functional area. Identify and recommend opportunities for process improvement, service standards, and goals within the Escalations functional area Make decisions and resolve issues regarding internal and external client complaints. Interact directly with internal and external customers to resolve their inquiries and complaints Support less experienced Escalations team in interpreting and understanding complex policies as well as managing cross-group projects...

We are seeking a motivated and customer-focused individual to join our team Infimobile as a Customer Support Lead InfiMobile is a premium mobile virtual network operator that provides reliable nation-wide coverage across the United States with cost effective and budget-friendly plans. To know more about us, check https://infimobile.com/ Responsibilities Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organizational efficiency. Coordinate the activities of the Customer Service team; provide support and advice to team members. Monitor performance and lead the team to achieve key performance indicators (KPIs) and p...

Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Has a comprehensive understanding of a range of processes, procedures, systems and con...

Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Has a comprehensive understanding of a range of processes, procedures, systems and con...

We are Currently Hiring for the Role of Nodal Complaints Officer at Aditya Birla Capital Ltd. ABC Company Info: Aditya Birla Capital Limited ("ABCL") is the holding company for the financial services businesses of the Aditya Birla Group. With subsidiaries/JVs that have a strong presence across Protecting, Investing and Financing solutions, ABCL is a financial solutions group that caters to the diverse needs of its customers across their life cycle. Powered by more than 38,000 employees, the businesses of ABCL have a nationwide reach with over 1300 branches, more than 2,00,000 agents/channel partners and various bank partners. Role & responsibilities: : Respond to customer complaints Strictly...

Role & responsibilities 1) Root cause analysis in case of major/critical breakdowns. Identify the root cause of service issues and implement effective solutions. 2) Assisting & Advising mechanics in service complaints resolution in the field. 3) Act as a liaison between mechanics and R & D team and enable faster and more reliable communication and feedback. 4) Maintain accurate documentation of service activities, including reports, manuals, SOPs and troubleshooting guides. 5) Execute and implement engineering changes, if any, as recommended by the R&D team on vehicles on field. 6) Train and skill up mechanics on Product from time to time. 7) Ensuring the optimum productivity of mechanics. 8...

Job Title PMS Complaint Handling Manager Job Description Job Title : PMS Complaint Handling Manager The PMS Complaint Handling Manager is responsible for managing teams of investigators and reviewers, overseeing complaint evaluation and resolution, optimizing resource allocation, ensuring adherence to company policies, facilitating interdepartmental communication, escalating significant issues, managing talent, and implementing a management review process to uphold organizational performance and objectives. In this role, you have the opportunity to : Lead a cross?functional team within a business, following standard processes, to help improve patient safety in our products Job Responsibiliti...

Candidates should be very proficient in email drafting &very good in advanced excel like Pivot table,Vlookup,Hlookup, conditional formatting etc Interested candidates plz call on 9267953621 Process emails & complaints Use Excel skills for data analysis