Partner Support Agent

Pronto

1 - 5 years

0 - 3 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

partner support escalation management complaint management partnership management handling escalations problem solving solving queries complaint handling issue resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handle all inbound calls from professionals (partners) in a courteous and professional manner.
Provide accurate information and real-time support to partners regarding bookings, payments, onboarding, and platform usage.
Troubleshoot partner issues and ensure timely resolution, escalating complex cases to the concerned team.
Maintain updated knowledge of company policies, procedures, and partner-related processes.
Ensure a high level of partner satisfaction by delivering empathetic, clear, and effective communication.
Log and track all interactions in the system (CRM / support tools) with proper documentation.
Collaborate with internal teams (Operations, Dispatch, Payments, etc.) to resolve partner queries promptly.

Preferred candidate profile

1-5 years of experience in partner support or customer support,.
Strong verbal and written communication skills.
Good problem-solving skills with attention to detail.
Ability to multitask and work in a fast-paced environment.
Proficiency in MS Office.
Strong interpersonal skills and a collaborative attitude.

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