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Allstate Insurance Company
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Senior Associate - Operations

Senior Associate - Operations

Allstate Insurance Company

0 - 2 years

5 Lacs

pune

Posted:23 hours ago| Platform:

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Skills Required

relationship management business services global operations outbound claims performance management relationship building support services telematics customer service

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description

Communicating with the customer/Adjuster to understand their requirement and meeting their needs, serves the customer with empathy; and follows up to ensure that customer needs have been met
Managing, researching on Auto claims, working with highly complex customer/Adjuster communications, concerns, conflicts issues.

Key Responsibilities

Communicates empathetically and timely with customers and helps them through their claim process in a fast, fair and easy manner.

Will be reviewing claims, and doing follow up through calling (Outbound and Inbound calls)

Retrieving Claim related documents, obtain additional information (if missing)

Completing all necessary forms, and routes them to the appropriate parties

Updating the claim information and handling the task

If offered the role, you will go through training. You will receive ongoing support, mentoring and coaching as you develop in your career

Must demonstrate basic telecommunications and provide an advanced knowledge of products and functionality

Responsible to interpret a variety of policies, rules, and regulations and performs a full range of customer service duties, answers customer questions, research, resolve and respond to requests

Answer complex customer inquiries and respond to a high volume of complex internal and external customer inquiries in a professional manner

Education

4 year Bachelors Degree (Preferred)

Experience

0-2 years experience (Preferred)

Supervisory Responsibilities

This job does not have supervisory duties.

Education Experience (in lieu)

In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills

Communication, Customer Experience Management, Customer Inquiries, Customer Service, People Management, Performance Management (PM), Problem Solving, Process Improvements, Relationship Building, Stakeholder Relationship Management, Voice Services

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Senior Associate - Operations