Business Development Analyst (Operations)

Role & responsibilities

CRM & Data Management

• Update, maintain, and clean lead and contact records in the CRM.
• Log communication notes, track deal progress, and ensure ongoing data accuracy.
• Upload lists, import/export contact data, categorize leads, and manage highvolume databases containing tens of thousands of contacts.
• Support organization and tracking of pipelines consisting of hundreds of active B2B technology sales prospects.

Business Development & ClientFacing Support

• Draft and send followup emails on behalf of the U.S. team.
• Monitor inbound inquiries and compile prospect information.
• Assist with marketing email list preparation and outbound campaign workflows.
• Support operational tasks that streamline the sales cycle and improve lead engagement.

Scheduling & Calendar Coordination

• Schedule meetings, demos, and followups across multiple U.S. time zones.
• Send calendar invites, confirmations, and reminders.

Reporting & Analytics

• Pull weekly and monthly CRM reports and dashboards.
• Summarize key metrics and performance indicators for leadership review.
• Assist in tracking outbound and inbound activity volume, lead progression, and pipeline changes.

Prospect & Market Research

• Identify target companies, decisionmakers, and industry segments.
• Prepare outbound campaign lists using research tools, data providers, and other platforms.
• Gather market intelligence to support targeted prospecting strategies.

Industry Tools & Automation

• Leverage industrystandard tools for research, data collection, list building, enrichment, and workflow automation.
• Utilize platforms for contact sourcing, email sequencing, and database management.
• Assist in improving operational efficiency through automation and structured process optimization across business development workflows.

Preferred candidate profile

• Experience supporting U.S.based teams or U.S. business workflows.
• Familiarity with B2B technology sales processes and tools.
• Knowledge of the mortgage, title, or real estate industry (preferred but not required).
• Experience with email research tools, sequencing tools, and automation platforms.
• Experience managing CRM, sales, clientfacing, and operations efforts across U.S. and Indian markets.
• Strong educational background relevant to business development or sales operations.