Call Center Manager

3 - 4 years

2 - 5 Lacs

mumbai

Posted:-1 days ago| Platform: Naukri logo

Apply

Skills Required

interpersonal skills team management telephone handling intern financial analysis customer service budgeting ms office resource planning cost

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Responsibilities:

  • Develop objectives for the call centers day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Assume responsibility of budgeting and tracking expenses
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management
  • Team Management

Mandatory Requirement:

  • Proven experience as a call center manager or similar position
  • Proficient in MS Office and call center equipment/software programs
  • Experience in customer service is required
  • Knowledge of performance evaluation and customer service metrics
  • Solid understanding of reporting and budgeting procedures
  • Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)

Qualities:

  • Excellent organizational skills
  • Leadership skills with a problem-solving ability
  • Outstanding communication
  • Interpersonal skills
  • Positive and patience

Eligibility Criteria:

  • 3-4 years of relevant experience
  • Experience in customer service

More Jobs at Cloud Counselage

Lead Strategic Manager

mumbai

10.0 - 15.0 yrs
|

INR 35 - 40 Lacs

Business Development Manager

mumbai

1.0 - 5.0 yrs
|

INR 3 - 7 Lacs

Product Management Intern

mumbai

1.0 - 4.0 yrs
|

Salary: Not disclosed

PHP MANAGER

mumbai

6.0 - 9.0 yrs
|

INR 8 - 11 Lacs

Medical Representative

mumbai

1.0 - 4.0 yrs
|

INR 2 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Cloud Counselage

RecommendedJobs for You

Call Center Manager

Cloud Counselage

mumbai

The Hiring Company logo

Call Center Manager

The Hiring Company

india

Foursis Technical Solutions logo

Call Center Manager

Foursis Technical Solutions

rājkot

Call Center Manager

Epione Sports & Spine Pain Management

bengaluru

The Hiring Company logo

Call Center Manager

The Hiring Company

assam, india

Call Center Manager

Satyam Group

pune, maharashtra, india

BBP India Communications logo

Call Center Manager

BBP India Communications

kochi, kerala

Call Center Manager

VakeelSaab - Get Legal Advice Instantly & Anonymously

delhi

Call Center Manager

DHANVANTARILOKASIRI BIOTECH PRIVATE LIMITED

kolkata, haldia, kharagpur, asansol, howrah, siliguri, birbhum, hooghly, singapore, saudi arabia, zimbabwe, south korea, zambia, uttarkashi, champawat

Call Center Manager

Sarathy AutoCars

kottārakara