Posted:1 week ago|
Platform:
On-site
Full Time
Key Responsibilities
Lead and manage day-to-day call centre operations (inbound & outbound).
Monitor call quality, implement performance improvement plans, and conduct regular
reviews.
Train, coach, and motivate call centre staff to maximize productivity and service quality.
Analyze operational reports and provide actionable insights to senior management.
Develop and implement customer service strategies to enhance satisfaction and loyalty.
Drive process improvements through technology adoption and automation.
Requirements
Graduate in any discipline.
Proficiency in call centre technologies (dialers, CRM, IVR, WFM tools).
Experience in Call centre set-up is an added advantage.
5–8 years of call centre/customer service experience with at least 3 years in a
managerial role.
Strong ability to work under pressure and manage high-volume operations.
Job Type: Full-time
Pay: ₹80,000.00 - ₹100,000.00 per month
Benefits:
Work Location: In person
Foursis Technical Solutions
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