Call Center Manager

Job Title:

Location:

Salary:

Experience Required:

Roles & Responsibilities:

• Manage day-to-day operations of the call center to ensure smooth functioning.
• Lead, motivate, and supervise team leaders and telecallers to achieve daily and monthly targets.
• Monitor call quality, productivity, attendance, and performance metrics.
• Develop and implement process improvements to enhance efficiency and service quality.
• Handle escalations from clients and customers professionally.
• Coordinate with HR for hiring, onboarding, training, and retention of agents.
• Prepare daily, weekly, and monthly performance reports and share with management.
• Ensure compliance with company policies, scripts, and quality standards.
• Conduct regular team meetings, feedback sessions, and performance reviews.

Required Skills & Qualifications:

• Graduate/Postgraduate in any discipline (preferred).
• Proven experience as a Call Center Manager or similar leadership role.
• Strong leadership, communication, and people-management skills.
• Good understanding of call center KPIs and reporting.
• Ability to work under pressure and meet targets.
• Proficient in MS Excel, MIS reporting, and basic systems.

What We Offer:

• Competitive salary up to ?40,000 per month.
• Growth opportunities within the organization.
• Professional and supportive work environment.