Account Operations Analyst

What we re looking for:

• Drive Payment Processes:

  Ensure seamless execution of manual payments and fund movements, meeting strict SLAs and deadlines.

• Collaborate Across Teams:

  Work closely with internal teams, including Finance, and external financial institutions to ensure smooth fund transfers and account operations.

• Ensure Accuracy and Compliance:

  Perform reconciliations and escalate issues promptly to maintain operational accuracy and regulatory compliance.

• Optimize Processes:

  Contribute to the redesign and automation of payment workflows, enhancing efficiency and scalability.

• Provide Critical Insights:

  Deliver key reporting inputs to support data-driven decision-making.

• Build Relationships:

  Communicate effectively with internal stakeholders and external partners, fostering trust and collaboration.

• Adapt in a Dynamic Environment:

  Thrive in a scale-up setting with occasional ambiguity, showcasing flexibility and problem-solving skills.

• You ll be help bring together some of the existing payment and fund transfer activities and for inputting to the design and implementation of new payment processes
• Youll gain a good understanding of the payment and fund movement processes and will be part of Tide s response to expected regulatory changes around fraud
• Expect to be heavily involved in different types of payment activity, ensuring that SLAs and deadlines are met, working with internal colleagues such as our Finance team and with other financial services firms
• You will be making payments, where required seeking review and approval from others as part of our control process, and will support our regular reconciliation processes and will escalate any issues that may arise
• You ll have very good written and verbal communications skills, to be applied when dealing with Tide s internal team and other financial institutions
• Youll contribute to helping make sure our long-term strategy, business goals, and experience quality are all aligned and that there are healthy opportunities for visibility and feedback.

• Minimum 2 years relevant experience in an account operations and/or payments role
• Ideally a relevant Bachelor s degree or higher
• Knowledge and experience of account operations and payment processes
• Some experience of process re-design and optimisation, where possible through automation
• Being data-driven in your approach
• Ideally you have some knowledge and practical experience of inter-bank fund movements
• You are focussed on customers
• You have some experience of meeting daily, weekly and monthly deadlines and inputting to MI and reporting
• Good understanding of current challenges that financial institutions face in relation to fraud, the current regulatory environment and how proposed changes will impact firms such as TIde
• Ideally, some experience of working in a scale-up environment and comfortable with occasional ambiguity