428 Complaint Management Jobs - Page 4

Our Backstory Reach is a global SaaS platform powering the next generation of network-based services. Companies use our end-to-end platform to launch, operate, and scale innovative wireless, broadband, and IoT services in record time The position we have: Associate Customer Success Representative for a full-service, next generation Customer Care team that specializes in world-class experiences for agents and customers. A Day in the Life: Assisting our awesome customers via phone calls, emails, texts and Live Chat. Its important to add a personal, human touch to each interaction. Were a Customer Care team that genuinely cares about people. Multi-tasking to deliver amazing customer care across...

The Escalation Officer is responsible for handling and resolving customer/partner escalations efficiently, ensuring timely communication, and coordinating with internal teams to deliver effective solutions. The role requires strong problem-solving, communication, and stakeholder management skills to maintain customer satisfaction and protect business interests. Key Responsibilities: • Act as the primary point of contact for escalated issues. • Analyze problems, identify root causes, and coordinate resolutions. • Liaise with internal teams (sales, operations, support) to close escalations on time. • Maintain records of escalations and prepare reports for management. • Ensure customer concerns...

About Job Role Hiring for ORM || Complaint Management || Email Skills: Good Communication Skills Qualification: HSC/Graduate Experience : Min 6 months / 1 Year in Emal, ORM & Complaint Management Shift Timing: 24/7 Shifts Mode: Work from Office Week Off: 2 rotational week off Hiring Boundary 1. Panvel to Chembur 2. Panvel to Thane 3. Ghatkopar to Ambarnath Contact Details Number : 7304635458 Email : RituKaurR@hexaware.com

Making sure all clients leads after placing orders are met. Ensure existing clients are satisfied through after sales service Servicing client after receiving the order till collection of payment. Point of contact for complaints and escalating issues Required Candidate profile Resolving queries and questions of clients Give or support the participants/clients about products or services Understand client queries and solve them Always ask for true feedback

This position provides input, support, and performs full systems life cycle management activities (e.g., analyses, technical requirements, design, coding, testing, implementation of systems and applications software, etc.). He/She participates in component and data architecture design, technology planning, and testing for Applications Development (AD) initiatives to meet business requirements. This position provides input to applications development project plans and integrations. He/She collaborates with teams and supports emerging technologies to ensure effective communication and achievement of objectives. This position provides knowledge and support for applications development, integrat...

required well experience male service delivery manager from the industrial electrical and electronics appliances industry / industrial machineries who handling both the customer and principles and team of engineers. strong communication must Perks and benefits Mobile allowance, incentives, conveyance, GPAGMC

required well experience male service delivery manager from the industrial electrical and electronics appliances industry / industrial machineries who handling both the customer and principles and team of engineers. strong communication must Perks and benefits Mobile allowance, incentives, conveyance, GPAGMC

The Service Management Advisor 3 plays a crucial role in facilitating the delivery of customer services, ensuring that contracted services are effectively provided from a technical standpoint and are in alignment with all operational requirements. Your primary responsibilities will include assisting in service delivery activities to ensure the timely achievement of milestones and dates within the specified quality and cost parameters. You will collaborate with key customer contacts to maintain an efficient end-to-end service relationship throughout service lifecycles. Additionally, you will gather information and recommendations to support service review meetings and joint escalation calls w...

Responsibilities: Take charge of various work areas in passenger service operations. Ensure close liaison with airlines on all matters for smooth operations. Attend to investigations and complaints raised by airlines or passengers. Ensure client satisfaction at all times. Participate in airline meetings to resolve issues or complaints. Follow up with airlines and passengers on incidents to provide closure and service recovery. Review work procedures and implement solutions to improve service quality. Monitor SLA and agreed service standards to ensure compliance and achievement. Lead, organize, and motivate staff; monitor staff performance regularly. Conduct investigations related to discrepa...

ARM is responsible to assist Ramp Manager/AVP to ensure that all flight operations in his/her respective shift is handled smoothly and safely. This position represents ramp department in operation in ramp management/company and its values in its relations with customers, authorities and professional bodies. Resolves problems related to ramp services, controls the team effectively and ensures highest standards of customer satisfaction in terms of quality, efficiency and effectiveness. ARM carries out authorities of Ramp Management/Ramp AVP, plans, organizes, directs and controls all ramp services in his/her shift. Responsibilities: Report to Manager Ramp Services . Responsible for the entire ...

In excel candidate should be good at pivot tables, vlookup ,hlookup conditional formatting and using filters Excellent in English email drafting 5 days a week hybrid model-3 days office& 2 days wfh Interested candidates plz call on 9267953621/9871818500

You are seeking a dedicated Process Executive-CDM/PV with 0 to 3 years of experience to join your team. The ideal candidate will have strong technical skills in MS Excel and a background in customer management and complaint management. This hybrid role involves rotational shifts and does not require travel. You will play a crucial role in ensuring efficient process execution and customer satisfaction. You will be responsible for managing and executing daily operational tasks using MS Excel to ensure data accuracy and efficiency. Additionally, you will oversee customer management processes to ensure all customer interactions are handled professionally and promptly. Collaborating with team mem...

1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT 2 Daily review of pending complaints 3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint 4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target 5 Arranging to send defective material back 6 Raising warranty claims wherever applicable 7. Submission of offers for NON AMC i.e Spares & R&S as per company guidelines and policies and booking and billing the orders Key Responsibilities: Good Communication Troubleshooting Chillers VRF Ductable

Make strategy for Q-VOC Sales & AS KPI achievement Plan actions based on the strategy Get the actions implemented through stake holders Review the effectiveness of actions Customer complaint Management Capture the customer VOC through various sources like CEC, Email, letters SM Analyse the complaints & do the root cause analysis Plan strategy to reduce complaints through proactive actions & improve customer satisfaction Create visibility on VOC CEC Management Manage & periodic review of CEC process and PDCA with CEC Team. Launch Customer feedback survey for CEC. MIS Prepare MIS for CQ. Co-ordinate with region team for various activities related to CQ

What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for managing employees for Governance of ...

You will be joining our skilled and experienced team at CRI, contributing to our strategic organizational growth as we aim to become the industry leader in providing top-notch fluid solution systems to individual and institutional customers. Upholding values of commitment, reliability, and innovation, we prioritize the systematic growth and work-life balance of our employees. As a key member of our team, you will be responsible for effectively leading, motivating, and developing the service team nationwide. This role involves creating, developing, and managing the service network, including service centers and field service mechanics. You will also be in charge of imparting training to servi...

Job Description of Supervisor 1) Undertake pre treatment survey after the contract is finalized. 2) Scheduling and planning the services by self or thru the Back office. 3) Mobilizing Material and managing the consumable material efficiently 4) Coordinating with the Customers for timely and effective service deliveries. 5) Timely completion of scheduled services. 6) Collect inspection reports and make pretreatment inspections 7) Mobilize the right equipment and chemicals 8) The Chemical Indents for the coming month shall be placed on 15th Of the running month. 9) Form proper Teams of technicians 10) Brief technicians on Mode of treatment or any important aspect of the service delivery 11) Su...

Develop integrations using OIC components Build connectors and APIs Ensure seamless cloud integrations

Develop integrations using OIC components Build connectors and APIs Ensure seamless cloud integrations

Develop integrations using OIC components Build connectors and APIs Ensure seamless cloud integrations

Develop integrations using OIC components Build connectors and APIs Ensure seamless cloud integrations

Develop integrations using OIC components Build connectors and APIs Ensure seamless cloud integrations

Develop integrations using OIC components Build connectors and APIs Ensure seamless cloud integrations

Develop integrations using OIC components Build connectors and APIs Ensure seamless cloud integrations

Develop integrations using OIC components Build connectors and APIs Ensure seamless cloud integrations