253 Complaint Management Jobs - Page 4

As a Senior Engineer in Quality Management, your primary responsibility will be to implement internal and external requirements for the integrated quality management system in accordance with ISO 9001, 14001, and 45001 standards. You will be tasked with executing the implementation, initiating corrective and preventive actions, and providing support to other departments in meeting management system requirements. Your key responsibilities will include supporting the implementation of quality management system requirements, conducting inspections and testing to ensure quality standards are met, and identifying areas for improvement in products and procedures. Strong communication and interpersonal skills will be essential in this role, along with knowledge of standard measuring instruments, ASME, ISO, ANSI, AISI, DIN & JIS standards, and calibration management of gauges and tools. Proficiency in English, MS Office, and SAP QM module will also be required, along with the ability to read mechanical drawings and understand product certification compliance requirements. In your day-to-day activities, you will monitor product quality in production, prepare and update quality documents, identify new instrumentation and control needs, participate in departmental improvement processes, conduct online training on quality issues, and manage non-conformances detected in production. You will also be responsible for analyzing and resolving production issues, guiding problem-solving activities, maintaining records and statistics, and supporting the introduction of new products and processes. Additionally, you will be involved in complaint management by analyzing and implementing corrective and preventive actions, conducting in-process and final inspections to ensure product quality, and supporting Kaizen activities within the organization. Your qualifications should include a Bachelor's degree in Mechanical, Electronics, or Electrical Engineering, along with 7 to 10 years of relevant work experience. Knowledge of 7QC tools, NDT, SPC, and MSA, as well as experience in supplier quality and calibration management, will be necessary. Preference will be given to candidates with ISO9001-2015 Lead/Internal Auditor Certification and expertise in surface treatment processes. Overall, as a Senior Engineer in Quality Management, you will play a crucial role in ensuring the quality of products and procedures, maintaining compliance with quality standards, and driving continuous improvement initiatives within the organization.,

About Rentokil PCI About the Role: OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for execution of services. Responsible for Resi, SA, and SMEs. Job Responsibilities: Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs. Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshoot of SCP issues and provide refresher training to technicians on the updates as & when required. Ensure all On-Site service documentation in Partner Kit are up to date as per contractual requirements and as per myRentokil (for myR customer) Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX, and PINK NOTE by self and the assigned technicians. Minimum 15 customer visits per week that include- Surprise visits, Rout rides, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs) Ensure APL (Approved Preparations List) listed preparations, products, and materials are used in line with service SOPs Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers, and damaged materials are disposed in line with SOP Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically. In case any of the Operations colleagues are on leave or the position is vacant, should ensure entries are made in iCABS to achieve the operations KPI of the Branch. Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by the Service Planner. Approval of conveyance amount for assigned technicians Promote the highest grooming standards (uniform, Safety shoes, PPEs) Advance Operations Conduct PMI Pest Audit as per icabs- QSRs & Small branch accounts Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development program per year. Identify & resolve Service delivery issues in coordination with the Branch Manager Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time. Analyse customer complaints- CO- service-wise and improve the skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on a weekly basis Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External) Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to the line manager Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first. Track and monitor materials consumption to ensure branch material consumption within the target. Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock. Monitor and drive service productivity and efficiency. Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor Ensure Service leads are submitted by all technicians as per the target Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits. Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers. Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis Report any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service, additional visits, covered area mismatch, etc. Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates. Key Result Areas: 100% completion of PMI Pest Audit as per icabs- QSRs & Small branch accounts Material consumption target to be met 100% as per Branch AoP target TPA and Development plan completion as per target- 100% Ensure Call Out complaint per technicians are less than 3 per month, and analyse and re-train Technicians with more than 3 complaints per month. 100% Trained and qualified Technicians as per Technical Training Guideline (L-1 TAT 30 days; L-2 within 9-months of Joining) Self learning and development- Above 90% score in online assessment. Competencies (Skills essential to the role): Good interpersonal skills Good Analytical & Problem-solving skills Ability to communicate effectively Should be proactive in planni

About Corporate Real Estate Services Corporate Real Estate Services (CRES) looks into the leasing and approval for the arrangement of the Facilities Managerial aspects as well as coordinating and provisioning for new sites and Branches. It also handles New Acquisitions and Contract Management for new Premises. About the Role The Upkeep & Maintenance Team looks into the upkeep functions for the CRES Department. The Upkeep & Maintenance division of CRES is also responsible for upkeep & maintenance of branch/offices, especially critical equipments in these branches /offices in allocated circle/s so as to ensure that operations are not affected. The Role involves extensive travelling and simultaneously co-ordination of work during travelling Key Responsibilities Ensure that upkeep maintenance activities at branches/offices are carried out by facility vendors in terms of the contract agreed with them. Branches/offices should be clean and well maintained. Ensure timely Resolution of infra related complaints / issues logged by the Branches/offices in complaint management software Responsible for selection of premise for new branch/offices, as and when assigned. Co-ordinate for relocation of branch/office premise in the allocated Circle/s Manage departmental budgets for electricity, property taxes and repairs and maintenance Contract and coordinate the work of vendors Obtain quotes for repairs and maintenance works and seek financial approvals. Should be able to analyse the rates shared by vendors. Monitor electricity consumption of branches/offices and drive energy saving projects being implemented by the Bank at branches/offices. Drive other cost savings initiatives Ensure compliance of AMC terms for preventive maintenance & allied issues. Obtain necessary financial approvals and co-ordinate with the Finance & Accounts department for release of payments to the vendors Qualifications Graduate with Experience in Upkeep and Maintenance Activities Preferably from Admin/ Technical Background Experience in handling property sourcing and legal clearance for all properties in terms of relocation and or new Setup Role Proficiencies Knowledge of the Vendor Management Process Knowledge of the AMC/ Warranty Vendorship Good communication (both verbal & written) and inter-personal skills Strong Excel and database manipulation skills, financial and statistical analysis skills) Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to prioritize and make decisions in a fast-paced environment Ability to work as a part of team and contribute towards team goals Ability to manage multiple tasks/projects and deadlines simultaneously Ability to conceptualize and implement competent marketing strategies with a view to penetrate new accounts #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

Location : Lower Parel, Mumbai. Service recovery is a customer grievance handling unit. The potential candidate will be responsible to handle IRDA complaints, PMO office, IGMS, Branches, call centre/e-mail/chat, customer walk ins and Sr. Management escalations. What does the job entail? Responsible for resolving customer queries and service requests received through email Ensure service interactions are dealt with promptly including service recovery Responsible for closing HNI Policy Servicing FR raised with TAT Responsible for ensuring Maturity and Annuity credits happen to customers on due dates by co ordinating with customers and stakeholders for submission and process of requests on time Drive targets for ensuring HNI/NRI Unclaimed balance Drive targets for reducing email FRs by curbing trigger of incorrect FR /Co ordinating with customer for faster closure of FRs Deliver best in class customer experience in the service interactions leading to improved VOC Identify gaps in existing processes and work with various project teams to drive improvements Ensure SLA's, TAT's, Productivity and Quality metrics are met as per defined targets Essential conditions: Education: Graduation Work exp: 2+ years into BFSI Sector Service Recovery Work related skills: Good in Excel, process of cross-functional departments and effective communication skills. For more information: Komal B./ HR Team Phone/WhatsApp: +91 93289 59079 Email : komal@tekpillar.com

Location : Lower Parel, Mumbai. Service recovery is a customer grievance handling unit. The potential candidate will be responsible to handle IRDA complaints, PMO office, IGMS, Branches, call centre/e-mail/chat, customer walk ins and Sr. Management escalations. What does the job entail? Responsible for resolving customer queries and service requests received through email Ensure service interactions are dealt with promptly including service recovery Responsible for closing HNI Policy Servicing FR raised with TAT Responsible for ensuring Maturity and Annuity credits happen to customers on due dates by co ordinating with customers and stakeholders for submission and process of requests on time Drive targets for ensuring HNI/NRI Unclaimed balance Drive targets for reducing email FRs by curbing trigger of incorrect FR /Co ordinating with customer for faster closure of FRs Deliver best in class customer experience in the service interactions leading to improved VOC Identify gaps in existing processes and work with various project teams to drive improvements Ensure SLA's, TAT's, Productivity and Quality metrics are met as per defined targets Essential conditions: Education: Graduation Work exp: 2+ years into BFSI Sector Service Recovery Work related skills: Good in Excel, process of cross-functional departments and effective communication skills. For more information: Komal B./ HR Team Phone/WhatsApp: +91 93289 59079 Email : komal@tekpillar.com

Job Description- Education Qualification- Any Bachelors Degree Relevant Experience- 35 years of experience in customer service or complaints management It will be Permanent on role job of TATA Capital Job Summary: The Grievance Redressal Manager is responsible for overseeing the complaint handling process to ensure that customer issues are resolved effectively, fairly, and in a timely manner. This role also involves analyzing complaint trends, ensuring regulatory compliance, developing response strategies. Skill Set Required- Knowledge of customer service standards, complaint management tools, and CRM systems Excellent communication and interpersonal skills. Ability to handle sensitive and escalated issues with professionalism and empathy. Familiarity with regulatory requirements in the relevant industry Key Responsibilities: Receive, acknowledge, investigate, and resolve customer complaints across multiple channels (email, phone, social media, etc.). Lead and mentor a team of complaint resolution executives and provide training, coaching, and performance reviews. Ensure complaints are managed in line with internal policies, and service level agreements (SLAs) ensuring to comply with legal and regulatory standards. Track and analyze complaint data to identify trends, recurring issues, and opportunities for improvement. Prepare regular reports for senior management, highlighting performance metrics and areas for concern. Conduct in-depth investigations to identify the root cause of complaints Draft clear, empathetic, and professional responses to customers. Ensure consistent communication with complainants throughout the resolution process. Recommend and implement process improvements to enhance the customer experience and reduce complaints. Monitor effectiveness of changes and adjust as necessary. Preferred Experience - Previous experience in Operations in NBFC/Bank Location : Thane, Pokhran Road Regards, Pushpa Koli State HR Manager – Retail Finance, DSMG & Operations Mob : 8657416676 / Email: pushpa.koli@tatacapital.com

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Job Summary: Senior Escalation Executive We are seeking a Senior Escalation Executive to manage and resolve high-priority customer complaints and escalations. The ideal candidate will be responsible for driving resolution across internal teams, ensuring customer satisfaction, and continuously improving the escalation process. Key Responsibilities: Own and manage Level 2/3 customer escalations received via email, social media, or call center. Analyze root causes and coordinate with cross-functional teams (Tech, Ops, Product, Finance) for swift resolution Maintain TAT and quality SLAs for escalated tickets Provide clear, empathetic, and professional communication to customers throughout the resolution process Identify recurring issues and work with internal teams to propose process or product improvements Log, track, and report escalation trends and performance metrics to stakeholders Support training and mentoring of junior support agents on handling sensitive cases Work closely with QA and Training teams to align on customer experience standards Handle VIP, regulatory, and legal escalations with confidentiality and maturity Key Requirements: Graduate in any discipline; preferred: specialization in business, communication, or related fields 25 years of experience in customer support with at least 1–2 years handling escalations or complaints Strong verbal and written communication skills in English (regional language proficiency is a plus) Ability to handle irate customers with calm and professionalism Exposure to tools like Zendesk, Freshdesk, Salesforce, or any CRM Analytical mindset with strong problem-solving skills Willingness to work in a fast-paced, customer-first environment Flexibility to work in rotational shifts (if applicable) Preferred Qualifications: Experience in BFSI / FinTech / E-commerce / Telecom / SaaS customer support Experience from compliance or regulatory sector industry

Senior Manager – After-Sales Service Experience Required: 15+ Years Automobile Industry. Gurgaon We are especially seeking a diverse candidate who can contribute unique perspectives and promote inclusivity within the organization.

As a Customer Service Advisor 2 specializing in Chat Support at BT Group, you will play a crucial role in assisting customers across various channels. Your primary responsibility will be to deliver exceptional customer value and success by leveraging your expertise in the company's solution portfolio. With some supervision, you will be involved in implementing specific Customer Service management plans and fostering value-based relationships with customers to optimize service delivery. Your daily tasks will include gathering customer information, conducting analysis, and understanding customer needs to provide valuable insights for efficient issue resolution. Additionally, you will work within established guidelines to execute tasks and contribute to the continuous improvement of customer service processes. Your proficiency in areas such as billing, communication, complaint management, and technical support will be essential in delivering top-notch service. As a member of our Customer Service team, you will be expected to demonstrate strong decision-making skills, effective problem-solving abilities, and adept stakeholder management. Your commitment to continuous improvement and inclusive leadership will be instrumental in achieving the team's objectives and vision. You will also be encouraged to exhibit a growth mindset, embrace challenges, and drive innovation for personal and organizational growth. At BT Group, we uphold high leadership standards that prioritize inclusivity, safety, and customer-centricity. By fostering a culture of trust, integrity, and accountability, we aim to deliver exceptional outcomes that benefit both our customers and the broader organization. As a forward-thinking organization, we value individuals who exhibit a growth mindset, drive commercial success, and actively contribute to building a future-ready, diverse workforce. Join us in shaping the future of customer service excellence and innovative solutions.,

a thoroughBasic Information Role Title: Escalation Manager Function/Sub-Function/Vertical: Escalation Desk-CS Work Location: TDL Work Experience: 5-7 years in escalation management Experience and Skillset: Primary Responsibilities: 1. Manage Customer Escalations: Act as the primary point of contact for handling customer escalations across multiple channels (email, phone, social media, etc.). Take ownership of high-impact and sensitive issues, ensuring timely resolution and customer satisfaction. 2. Root Cause Analysis (RCA): Conduct thorough investigation into escalated issues to determine the root cause. Collaborate with cross-functional teams (Product, Technical, Operations, etc.) to resolve issues and implement long-term fixes. 3. Timely Resolution & Communication: Ensure escalations are acknowledged, tracked, and resolved within defined SLAs. Provide clear, consistent, and empathetic communication to internal stakeholders and customers throughout the resolution process. 4. Process Improvement & Prevention: Identify patterns and trends in escalations to proactively improve systems, processes, or training. Recommend and implement process changes to reduce repeat issues and prevent future escalations. 5. Stakeholder Management: Liaise with senior leadership, internal teams, and external partners to facilitate resolution of complex cases. Provide regular updates on escalation metrics, case statuses, and areas of concern. 6. Documentation & Reporting: Maintain detailed and accurate records of all escalations and actions taken. Prepare escalation reports and dashboards for leadership review. 7. Training & Knowledge Sharing: Mentor frontline support teams on effective escalation handling. Conduct periodic training sessions to ensure consistent escalation handling procedures. 8. Customer Advocacy: Champion the voice of the customer within the organization. Work to restore customer trust and strengthen long-term relationships. Preferred Qualifications: Proven experience in customer support, escalation handling, or service delivery roles. Strong communication, problem-solving, and interpersonal skills. Ability to manage multiple escalations simultaneously in a high-pressure environment. Knowledge of CRM and ticketing tools (e.g., Zendesk, Salesforce, Freshdesk). Familiarity with SLA metrics, customer satisfaction KPIs (CSAT/NPS/resolution within TAT), and escalation workflows. Education: Masters in Business Administration Experience: 5-7 years of work experience in Escalations management.

Responsible for the Investigation of customer complaints received through various sources. Investigate such issues to determine if the complaint was due to a failure to meet the specification as well as ensuring other groups are involved as needed when determining root cause and corrective actions. Also will be the first point of contact for all walk in customer. Job Responsibility Investigation of assigned customer complaints Root cause analysis of complaints and suggest corrective actions Primary contact for all customer experience reporting and complaint handling activities This individual is responsible for independently receiving, documenting, investigating, and coordinating responses on all complaints. Ensures timely investigation of and response to all complaints. This involves initiating and participating in investigations and corrective action arising from complaints. Maintains current and complete complaint files. Performs analyses of complaints and implant reports for trends and identification of potential corrective or preventive actions Primary contact for all walk in customers. This individual will be responsible for handling the concern for the walk in customers and ensuring timely closure of complaints. Will be responsible for processing NOC's/NDC’s for all request received and getting in touch with the customer in case it’s returned to office

Role & responsibilities Resolve complaints / escalations received through Emails on Nodal Desk Mailbox or through calls. • Ensure daily productivity metrics achievement with customer centric approach. • To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions. • Navigate multiple personal computer, business, e-mail and web applications easily and proficiently while engaged in inbound telephone calls. Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally. • To proactively highlight issues and process improvement to reduce escalations Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally. Preferred candidate profile

Role & responsibilities Resolve complaints / escalations received through Emails on CEO & CSH Mailbox or through calls. • Ensure daily productivity metrics achievement with customer centric approach. • To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions. • Navigate multiple personal computer, business, e-mail and web applications easily and proficiently while engaged in inbound telephone calls. Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally. • To proactively highlight issues and process improvement to reduce escalations Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally. Preferred candidate profile Desired Characteristics: Excellent, professional phone and communication skills interpersonal, verbal, and written with the goal of influencing outcomes. • Must be able to build positive, productive relationships with customers and team members. • Excellent listening, trouble shooting, problem solving and analytical skills with ability to resolve conflict effectively. • Strong organization, time management, and multi-tasking skills. • Self-starter with ability to work independently

Position: Sales Support Manager Company Name - UD food Products Pvt. Ltd. Experience- 5-8 years Salary- 4-5.5 LPA (Negotiable for deserving candidate) Qualification- Graduate/Postgraduate Location- Ghaziabad Job Description: Oversee the productivity of the sales team and ensure compliance with sales processes. Implement sales procedures effectively as per the companys standard operating protocols. Conduct regular sales review meetings and prepare detailed MIS reports for management. Analyse distributor dashboards and share key insights to aid decision-making. Collaborate with the frontend team to set sales targets and track progress. Ensure high levels of customer satisfaction through prompt service and support. Define revenue goals and develop strategies to achieve them efficiently. Monitor and manage logistics and sales expenses within the allocated budget. Train and upskill sales support team members to enhance performance and resolve operational issues. Support distributor network expansion and handle customer complaints effectively. Plan and share weekly production plan based on sales forecasting Ensure all mis report & data available for weekly review meeting & conduct weekly meeting Manage team building - create specific training videos & induction plan for sales team monthly sales team PJP final with alignment of sales team Track performance and targets of field sales staff, including SOs, ASMs, and RSMs, using Bizom and distributor communications. Interested candidate can share their resume on hr-admin@udfood.in or whatsapp on 9711619146

MALABAR GOLD & DIAMONDS is seeking a dynamic Customer Relationship Manager to join our team. In this pivotal role, you will be responsible for enhancing customer satisfaction and loyalty by overseeing CRM operations, managing complaints, driving digital leads, and implementing strategic customer engagement programs across our stores. If you are passionate about building strong customer relationships and driving operational excellence, we invite you to contribute to our continued success. Role & Responsibilities Liaison with Store Heads to identify and resolve CRM-related gaps. Oversee Google review management to enhance online reputation and customer satisfaction. Efficiently handle complaint management , ensuring swift resolution and customer retention. Drive digital leads through strategic initiatives, optimizing lead generation channels. Develop and implement target-setting strategies for stores to achieve performance goals. Streamline report management for comprehensive insights into operational performance. Coordinate upcoming campaign details for effective campaign management. Design and execute customer engagement programs to foster brand loyalty. Provide comprehensive CRE (Customer Relationship Executive) training to enhance customer service excellence. Spearhead the implementation and adoption of CRM systems in new stores. Lead the hiring and induction process for Customer Relationship Executives (CRE) to build a skilled team. Own customer quality for the region , ensuring high levels of data fill rate on CRM. Establish rewards and recognition programs to motivate and retain high-performing staff. Ensure meticulous customer data management to support targeted marketing efforts. Suggest process improvements wherever required, to enhance customer experience, sales, or efficiency.

Position: Property Manager, Location Business: Property and Asset Management, Location. What this job involves You will be in charge of the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to: Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Ensuring Accuracy of billing information. Manpower planning for the site (playing a major role in their hiring process etc.) Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out. Ensure proper teamwork for all the facilities. Assisting client SPOC in creating the annual budget for site operations and formulating strategies for effective management. Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated. Dealing with occupants queries in verbal/ written form. Ensuring robust complaint management process is in place and is followed meticulously Communicating and circulating information to occupants authorities on operational complications. Ensuring health and life safety regulations/ manuals are adhered on site All risk assessment recommendations are implemented and enforced for compliances. Creating business continuity plans. Resolving emergency maintenance matters with urgency. Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property. Creating and submitting the daily management report (DMR) and the monthly management reports (MMR). Coordinate and maintain the as-built drawing and transition document library. Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports. Facilitate the services under the Slogan No Safety No Work. Clients: You will be working on __site name ___, which is a ___type____, located at ___Location____ Site dynamics: Work Schedule: Site team: e.g.: Property Manager +2 Other details if any Reporting: You will be reporting to Operation Manager. Sound like you Here is what were looking for: Being Analytical and Meticulous Understanding and managing people dynamics is core to your role. You must have a keen eye for detail and have excellent problem-solving skills Qualifications You will have a Degree / Diploma in Electrical/Mechanical /Civil /Marine Engineering OR equivalent, with min 7 to 8 years of work experience in Facility Industry /Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred. What we can do for you: Apply today!,

1)Managing multi-level and cross functional teams to achieve organizational goals. 2)Suggest new methods to address customer’s needs. 3)Monitor relationships with existing customers through systems. 4)Review customer-complaint.

HI APPLICANTS !! GREETING'S FROM SHININGSTARS ITPL!!! APPLY HERE WHO WANTED TO START THEIR CAREER IN BPO DOMAIN AS A CUSTOMER SERVICE ROLE !! Profile: Customer Service Process - Inbound Voice Qualification: Graduate & Undergraduate Both Can Apply Must Be Possess Good English Communication Skills. Working Days: 6 days in a week with 1 rotational off day Shifts: For Boys Rotational shifts & For Girls Day Shift. Salary- 15 To 24kctc ( In hand 12 to 20k) + Quarterly Bonus & Other Benefits NOTE -PLEASE EXCUSE FROM US IF NOT FLUENT IN ENGLISH LANGUAGE Eligibility Criteria Graduate & Undergraduate both can apply Good communication skills in English . Should Be Immediate Joiner. Candidates who have college exams July & August are not eligible to apply. Should be versatile in nature Roles & Responsibilities Resolve customer queries over the call. Must be patient on call & calm mindset Must be learn & understand customer queries in easy going process. Good listener mean while listening queries & customer problem understanding. Mode Of Interview -Walk-in Interview. To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number @6388849191( Ashish Shukla) Note - IN CASE CALL WILL BE MISSED OR NOT RECEIVED SO DO SHARE RESUME ON WHATSAPP NUMBER - 6388849191( ASHISH)

Pune, India DOP 3095909 Job Description Role Purpose Monitor disputed transactions for possible fraudulent activity. Monitor, evaluate, investigate, and process chargebacks. Reviewing accounts and providing Provisional credits. Investigate Fraud claims raised by the customer. Roles & Responsibilities: Complete tasks related to data entry, following up on requests, complaint management, filing dispute forms, fee waivers, merchant credit release, fund transfers, account maintenance, general correspondence, research To be able to finish cases assigned within established Turnaround time Team Player Internal Confidential - General Use -Internal Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities Qualifications: Graduates Retail Banking(Card Operations) If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.,

As a Customer Service Agent for the Australia Voice and Blended Process based in Thane, your primary responsibility will be to engage with customers via incoming calls, emails, and chats. You will address their inquiries related to billing, products, and services, as well as handle complaints, troubleshoot issues, and provide general information. Being a crucial member of the customer contact team, you will assist customers in resolving their queries, requests, and complaints. Additionally, you will educate customers about other relevant products, self-service options, and how to access information through online platforms or mobile applications. It is essential to maintain a professional demeanor and project a positive image during voice and online interactions. Your key responsibilities as a Customer Service Agent will include answering incoming calls, responding to emails and chats, explaining the company's features, products, and services, making billing adjustments, assisting customers with service modifications, and addressing service disruptions. You will also be required to analyze, isolate, and diagnose customer service issues, as well as coordinate on-site visits and escalate complaints following company policies. To excel in this role, you should possess a Bachelor's degree, proficiency in relevant computer applications, and 0-2 years of experience in a call center environment. Knowledge of customer service practices, professional phone etiquette, exceptional listening and conflict resolution skills, and excellent data entry and typing abilities are essential. Strong communication skills, the ability to handle stressful situations, and a willingness to collaborate with team members towards achieving business goals are also crucial. Flexibility to work during operational hours, including weekends and evenings on a rotating roster, is required.,

Goal Key Result Area Actions / Deployment Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of prepainting & WIP sites - 30% of booked sites. Regular Site Audit reporting shall be shared with action plan thereon for team to take it forward and report shared by 5th every month. Track, monitor and enhance the NPS Scores for the geography by creating awareness across all stakeholders. Ensure SOPs & policies are adhered by the team across the unit & sites Own the end-to-end responsibility of driving the painting services portfolio in the unit. WIP sites audits - 20 no per month per CSO for single unit Complaint Management Manage the Complaints team to ensure customer complaints are investigated and addressed timely. Assist HO & helpline to collate the observations regularly Daily tracking of all complaints and ensure resolution within defined SLAs Visit the complaint site - Monthly consolidated analysis of Complaints, Action taken report and reporting to ASM Asset Management Tools, Implements & Paint Material Management Maintain an inventory of all assets - Tools, Implements , Painting Material Cleaning Kit /Plastic rolls : Ensure the Cleaning Solution, Plastic films, are used on all sites Safety Gears: Ensure that safety gears purchased by unit are used on all exterior sites and be part of audit & decide re-order level. Sanders, Rollers & VC: Ensure all Equipments are regularly in workable condition, monthly reporting of condition Mosituremeter, Distance meters: Checking regularly usage as per norms and reporting for deviations To ensure Paint Material delivery as per norms at Customer Sites Training Development of Painters & TEAM Training monitoring for painters/team etc - monthly Database updating and to update Modules wherever relevant, evolve the Training Tracker making it more updated and incorporating audit findings to review training status by 5th every month Imeplement newer modules whenever shared by Training team Liaision with Service Provider Painter Cells & Dealer Management Recruitment & enrollment of the Painter Cells as per demand Induction training and evaluation of the Painter Cells Performance Review on monthly/ quarterly basis of each Painter Cells Team Management Recruitment, Training & Reporting Recruitment of Team & alignment with the Services roadmap to ensure adherence to business plans Manage and grow the talent within the team by driving people management initiatives along with performance review on monthly/quarterly basis All training agenda needs to be administered to the unit in time and the effectiveness/ implementation, tracked and reported

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner. Provide accurate information about products/services to customers through various channels (phone, email, chat). Maintain records of all interactions with customers using CRM software. Identify opportunities for upselling/cross-selling relevant products/services based on customer needs. Escalate complex issues to senior team members or supervisors when necessary. Desired Candidate Profile 0-4 years of experience in BPO/call center environment handling international voice process. Excellent English verbal and written communication skills is a must. Strong customer handling skills with ability to handle multiple tasks simultaneously.