687 Complaint Management Jobs - Page 4

Language Proficiency - Tamil and Malyalam** Role & responsibilities Responsible for managing large volume of calls/emails/chats Should have good experience in emails/chat process. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents Take the extra mile to engage customers Engaging in act...

Role Overview: You will be responsible for managing business growth and sales, ensuring exceptional service delivery, handling complaint management, asset management, training and development of painters and team, as well as liaising with service providers for overall team management. Key Responsibilities: - Manage the Services Portfolio to create value for the Business - Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution - Create and drive awareness of the various services on ground by BTL activations - Analyse Average Site Value, Average Paintable Area, Interior/Exterior Site Ratio to create action plans for improvement...

Role & responsibilities Preferred candidate profile Managing customer grievances received from all touchpoints and strict adherence to the Regulatory & Internal TATs Ensuring adherence to quality parameters laid for grievance handling Data Reconciliation Risk and Compliance management Managing Senior Management Escalations Managing Social Media Escalation Managing Banking Partners and Internal Stakeholders End to End management of Grievance function as a whole

As a Regional Operations Manager at the leading Bank in PATNA, your role is crucial in ensuring that all branches in your region operate smoothly, maintain compliance with operational rules, and deliver excellent customer service. You will also be responsible for leading and guiding the Regional Operations Executives (ROEs) who report to you. **Key Responsibilities:** - Supervise the Regional Operations Executives (ROEs) under your purview. - Ensure ROEs visit and review all assigned branches within 45 days. - Verify the completeness and accuracy of their visit reports. - Conduct personal visits to important or high-risk branches on a monthly basis. - Perform surprise checks to confirm adher...

Role Overview: You will be responsible for driving business growth and sales by managing the services portfolio and developing the business with a focus on booked number of sites, value from leads, and customer referral contribution. Additionally, you will create awareness of various services through on-ground activations and analyze site values to devise improvement action plans. You will also collaborate with the ASM for sales initiatives and ensure local lead generation. Key Responsibilities: - Manage the Services Portfolio to create value for the Business - Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution - Drive aw...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of pr...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of pr...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of pr...

Role & responsibilities We are seeking a detail-oriented and customer-focused CRM professional to manage our Customer Relationship Management system and ensure smooth customer engagement. The role involves handling customer data, resolving queries, driving retention strategies, and ensuring excellent client satisfaction. Key Responsibilities: Manage and update customer records in the CRM system. Handle customer queries, complaints, and feedback in a professional manner. Build strong customer relationships to ensure repeat business and retention. Coordinate with sales, service, and marketing teams for smooth customer handling. Track and analyze customer interactions, prepare regular reports o...

Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Has a comprehensive understanding of a range of processes, procedures, systems and con...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of pr...

We are looking for a Female Customer Care Executive, fluent in English, with excellent communication skills and a positive attitude to handle customer interactions and deliver exceptional service in a professional setting.

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimi...

Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Has a comprehensive understanding of a range of processes, procedures, systems and con...

Position : Quality Assurance Qualification: M. Pharm, basic knowledge on excels, good communication, immediate joining needed. Tenure : 6 - 12 Months , extension based on performance Experience : 2-5 years ; Basic knowledge on Market Complaints handling. Location- Hyderabad Immediate joiner Budget- 6-8 LPA Position- 01. No certification Pharma experience Pharma, MSC, M pharma Please find JD and would prefer F2F interview (I will be available on Thursday (next week) in office) Complaints Management: Receive initiated complaints and process it to respective CMO. Review and process the complaint record in QMS tool. Send technical complaints to CMO / Supplier for investigation. Co-ordinate for c...

The Senior Quality Complaints Investigator I is responsible for performing and aiding in complaints investigations as well as product performance, complaint reporting to regulatory agencies and trend analysis activities. Responsibilities: Maintain complete and accurate complaint records. Evaluate the potential risks associated with customer complaints and prioritize investigations accordingly. Able to identify patterns to proactively address potential product issues. Conduct initial investigations to determine the nature and severity of complaints. Assists with drafting and filing adverse event reports with RA authorities Lead and oversee complex complaint investigations, including those rel...

Job Description You will be in charge of the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to : Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLA's & KPI's for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, ...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of pr...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of pr...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of pr...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of pr...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of pr...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of pr...

About Corporate Real Estate Services Corporate Real Estate Services (CRES) looks into the leasing and approval for the arrangement of the Facilities Managerial aspects as well as coordinating and provisioning for new sites and Branches It also handles New Acquisitions and Contract Management for new Premises The Upkeep & Maintece Team looks into the upkeep functions for the CRES Department The Upkeep & Maintece division of CRES is also responsible for upkeep & maintece of branch/offices, especially critical equipments in these branches /offices in allocated circle/s so as to ensure that operations are not affected The Role involves extensive travelling and simultaneously co-ordination of wor...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of pr...