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Hollister Medical India
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Senior Quality Complaints Investigator I

Senior Quality Complaints Investigator I

Hollister Medical India

5 - 8 years

4 - 6 Lacs

gurugram

Posted:2 weeks ago| Platform:

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Skills Required

business services product launch data analysis sap analytical trend analysis legal research product design customer service complaint management

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Senior Quality Complaints Investigator I is responsible for performing and aiding in complaints investigations as well as product performance, complaint reporting to regulatory agencies and trend analysis activities.

Responsibilities:

Maintain complete and accurate complaint records. Evaluate the potential risks associated with customer complaints and prioritize investigations accordingly. Able to identify patterns to proactively address potential product issues.

Conduct initial investigations to determine the nature and severity of complaints. Assists with drafting and filing adverse event reports with RA authorities

Lead and oversee complex complaint investigations, including those related to serious incidents and potential recalls

Coordinate and conduct thorough investigations, including managing the systems in place to track previous investigations and basic analysis of complaint trends. Drive improvement initiatives to enhance complaint handling process

Collaborate with product development and manufacturing teams to assess product design, manufacturing processes, and quality control

Meets all adverse reporting timelines in accordance with applicable country regulations

Assist with product launch support and provides in depth knowledge of procedures and processes to the cross functional teams regarding PMS requirements and expectations.

Develops and leads training to other associates pertaining to complaint management, documentation in SFDC/SAP and product performance issues.

Assists with development and updates of SOPs related to complaint handling.

Provides support during internal and external audits

In depth understanding of applicable regulations and guidelines governing post-market surveillance activities, such as medical device regulations (e.g., FDAs 21 CFR Part 820, 803, 806, ISO 13485, EU/MDR, etc.) and consumer product safety regulations.

Essential Functions of the Role

Very little physical effort required to perform normal job duties (unless otherwise indicated)
Must have manual dexterity (use of mouse, keyboard), to type and enter data in the computer as well for preparing presentations
Travel 10%

Work Experience Requirements

Number of Overall Years Necessary: 5-8

Experience in the medical device industry is highly preferred in the areas of data analysis, complaints, CAPA

Education Requirements

Bachelors degree in science, engineering, clinical
Experience with ISO 13485, 21 CFR 820, MDD / MDR, ISO 14971

Specialized Skills/Technical Knowledge:

Strong interpersonal and decision making skills
Strong analytical and problem-solving skills
Must have strong organizational and time management skills
Possess the ability to work under pressure and exhibit multi-tasking capabilities
Requires strong understanding of global regulatory requirements for PMS.
Understands medical terminology.
Ability to interpret and communicate complex clinical information to diverse stakeholders
Must have manual dexterity (use of mouse, keyboard) to type and enter data into a computer
Must be able to sit for prolonged periods of time (6-8 hours per day)
Must be able to stand for significant periods of time (3-4 hours per day)
Must be able to handle multiple prolonged telephone conversations
Ability to travel and perform customer visits
Experience with Microsoft Office suite

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Senior Quality Complaints Investigator I