Role Responsibilities: To lead the Facility Management team to achieve quality maintenance at optimum costs while ensuring exemplary customer experience To Strengthen existing systems and processes and rollout new SOPs and ensure implementation; implementation of facility management software To Conceive and manage implementation of Lifestyle enhancing services in conjunction with customers To build a capable Team and create a strong reliable network of service providers To engage and manage the performance of various maintenance service providers to ensure full compliance and effective repair and maintenance services Manage quality of services at the best cost possible and ensure timely revenue collections due from customers To continually look for opportunities to improve the customer experience at the site through FM To work closely with, Legal, Sales, Accounts, HR, Projects, etc. and achieve timely decisions and rollout the actions agreed in respect of FM functions To ensure proper transition from Projects & Sales to FM, and enable hassle free interaction for the customers Ensuring perimeter and internal security for residents and the construction sites alike. Candidates should have experience handling pre-possession and post-possession queries. The candidate should excel in handling and managing customer concerns and complaints Educational qualifications: Candidates should have a background in hospitality. Experience Candidate should have 12-15years of experience especially in Facility Management services of Multi-storeyed residential and Township from Real Estate and Facility Management companies. Ability to manage facility related services for township Project. Exposure of Handing over of flats is must. Key skills & traits: Customer orientation Ownership and action orientation Communication and influencing skills, in person and in writing Analytical and problem-solving skills Decision-making The ability to lead and manage teams and projects Attention to detail but also the ability to see the implications for the bigger picture Organization, time management, prioritizing and the ability to handle a complex, varied workload Preferred Industry: Specialist in Real Estate companies Specialist in Facility management companies Location: Adhiraj Capital City, Off NH4, Near Sector 37 Metro, Kharghar, Navi Mumbai.
Job Profile - CRM Creating customer delight experience while onboarding new customers Thorough knowledge of real estate processes of the customer lifecycle from start till end Ensure timely completion of tasks given by head and management Coordination with bankers, channel partners, internal team, and other departments Replying to customers via email, messages, etc. Maintaining Updated Master Information Sheet of the Customers & collection Records Ensuring timely collection of payment, following up with customer and banker for the sanction letter Making Agreements, Demands, NOC, and other related documents Handling Possession processes Skillset/Key traits: Should have good business communication skill-Oral and Written Highly Energetic, helpful, and cordial approach with abilities to meet customer requirements Should have a pleasing personality to interact with customer Should have minimum experience of 3+ years in CRM. Knowledge of customer life cycle process in the Real estate industry.
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