Senior Manage Facilities

Role Responsibilities:

• To lead the Facility Management team to achieve quality maintenance at optimum costs while ensuring exemplary customer experience
• To Strengthen existing systems and processes and rollout new SOPs and ensure implementation; implementation of facility management software
• To Conceive and manage implementation of Lifestyle enhancing services in conjunction with customers
• To build a capable Team and create a strong reliable network of service providers
• To engage and manage the performance of various maintenance service providers to ensure full compliance and effective repair and maintenance services
• Manage quality of services at the best cost possible and ensure timely revenue collections due from customers
• To continually look for opportunities to improve the customer experience at the site through FM
• To work closely with, Legal, Sales, Accounts, HR, Projects, etc. and achieve timely decisions and rollout the actions agreed in respect of FM functions
• To ensure proper transition from Projects & Sales to FM, and enable hassle free interaction for the customers
• Ensuring perimeter and internal security for residents and the construction sites alike.
• Candidates should have experience handling pre-possession and post-possession queries. The candidate should excel in handling and managing customer concerns and complaints

Educational qualifications:

Candidates should have a background in hospitality.

Experience

• Candidate should have 12-15years of experience especially in Facility Management services of Multi-storeyed residential and Township from Real Estate and Facility Management companies.
• Ability to manage facility related services for township Project. Exposure of Handing over of flats is must.

Key skills & traits:

• Customer orientation
• Ownership and action orientation
• Communication and influencing skills, in person and in writing
• Analytical and problem-solving skills
• Decision-making
• The ability to lead and manage teams and projects
• Attention to detail but also the ability to see the implications for the bigger picture
• Organization, time management, prioritizing and the ability to handle a complex, varied workload

Preferred Industry:

• Specialist in Real Estate companies
• Specialist in Facility management companies

Location: