Soft Service Manager

3 - 6 years

5 - 8 Lacs

Posted:1 hour ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • To facilitate / handhold the Customers during all Client visits.
  • Ensure coordination for booking of conference/Meeting Rooms,
  • food & beverage service, availability of AV equipment s, projectors and other
  • requirements
  • Meet & greet the client.
  • Develop contact and coordinate with Security team, GIT/IT,
  • Admin team, Business team.
  • To ensure seamless entry of client at the main gate and escort client
  • to conference/meeting room
  • To be available from start to end of client visit. To closely monitor.
  • Timely inputs to Admin lead for any concerns
  • To ensure end to end coordination for successful visit.
  • The request is received from the client coordinator / project team
  • about the impending client visit.
  • Collect the information and connect with client coordinator for
  • accommodation and transport requirements. To route the request
  • with appropriate verticals for necessary arrangements and follow up.
  • Any other specific arrangements (experience centers / town halls) to
  • be made for the visit need to be informed well in advance for venue
  • availability and necessary clearance from facility Admin to organize the same.
  • Based on the input shared by the client coordinator / project team,
  • the approx. budget will be shared to get the approval from BUH along
  • with the cost center code / project code.
  • The respective dept. like IT, Security, Network, Maintenance, Transport,
  • HK, Pantry services etc. to be notified about this visit to take care of
  • the respective areas.
  • The cab details to be notified to the security team prior to the visit,
  • if shared by the requestor / client coordinator / project team
  • Booking of Board room, EBR etc. to be taken care based on the availability.
  • Client Services will have responsibility for the management of a wide range of issues, from strategic Contracts management to input on day-to-day operations.
  • Executive Client Services will be highly familiar with the service
  • structure, including responses to requests for assistance on
  • Facilities Management issues from Client staff and arrangements
  • pertaining to all operating expenditures.
  • Well-groomed and presentable all the time.
  • Good communication Skills.

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