Sr Executive, Product Surveillance

2 - 5 years

4 - 7 Lacs

Posted:2 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • Daily review of the open complaints to ensure on-time complaint closure meeting KPIs
  • Coordinating with country Quality team for updating Due Diligence information, updates of Complaint Management System (CMS) for sample tracking details, customer letters. If required, coordinate with Mfg. sites for timely investigation.
  • Review of the complaints to ensure it meets procedural requirements.
  • Log in complaints in Trackwise- Complaint Management System (CMS) when needed within defined timelines and processing till final closure.
  • Coordination with Quality Engineers and Technical Service team for Service-related complaints.
  • Evaluating complaints to determine regulatory reporting applicability.
  • Providing support for the preparation of Management Reviews from complaints perspective.
  • Supporting country team and manufacturing team with requested complaint data and reports.
  • Preparing and sharing weekly reports for APAC complaints and pending Due Diligence

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