TM-PS Gurgaon

As the Business Growth & Sales Manager, you will be responsible for managing the Services Portfolio to create value for the Business. Your key tasks will include developing the Business in terms of Booked Number of Sites & Value from leads, and enhancing Customer Referral Contribution. You will need to create awareness of the various services through BTL activations to drive business growth. Additionally, you will analyze Average Site Value, Average Paintable Area, and Interior/Exterior Site Ratio to develop action plans for improvement. Collaboration with the ASM for sales-level initiatives is crucial, along with ensuring local lead generation. You will aim to deliver exceptional Consumer Experience through end-to-end painting service management. This involves conducting Site Evaluation Audits of prepainting & WIP sites, with a focus on 30% of booked sites. Regular Site Audit reporting will be essential, shared along with action plans for team implementation by the 5th of every month. Furthermore, tracking, monitoring, and enhancing NPS Scores for the geography will be part of your responsibilities. Upholding SOPs & policies across the team and sites is crucial. You will own the end-to-end responsibility of driving the painting services portfolio in the unit, including WIP sites audits. In terms of Complaint Management, you will lead the Complaints team to investigate and address customer complaints promptly. Daily tracking of all complaints and ensuring resolution within defined SLAs is vital. Monthly consolidated analysis of Complaints and Action taken report should be prepared and reported to ASM. Asset Management will involve maintaining an inventory of all assets such as Tools, Implements, and Painting Material. Ensuring the use of Safety Gears, Cleaning Kits, and Plastic rolls on all sites will be part of your duties. Additionally, monitoring the condition and usage of equipment regularly is essential. Your role will also encompass Training and Development of Painters & TEAM. This involves monthly tracking of training, updating Modules, and maintaining a Training Tracker. Liaising with Service Provider Painter Cells & Dealer Management for Recruitment, Training, and Performance Review will be a key aspect of your responsibility. Lastly, Team Management will involve Recruitment, Training, and Reporting. You will recruit and align the team with the Services roadmap, along with driving people management initiatives and conducting performance reviews on a monthly/quarterly basis. Ensuring timely administration of all training agendas and tracking their effectiveness/implementation will be crucial for the success of the team.,