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General Manager Estate

5 - 9 years

0 Lacs

delhi

Posted:1 week ago| Platform: Shine logo

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Skills Required

manpower planning vendor management teamwork data management complaint management relationship management risk assessment business continuity planning report generation document management budgeting controls monitoring slas kpis billing management budget creation emergency maintenance health safety regulations

Work Mode

On-site

Job Type

Full Time

Job Description

The role requires you to ensure that the manpower at the site is equipped to handle challenges by providing guidance, grooming, development, and support as needed. You will be responsible for formulating appropriate budget controls and monitoring SLAs & KPIs for JLL and outsourced agencies to ensure effective service delivery. Maintaining service level agreements and ensuring that performance indicator scores consistently exceed expectations will be a key focus. You will oversee all vendor quotations and invoices, ensuring proper sign-offs for attendance and necessary details for cost sheet submission. Timely submission of client-approved cost sheets to the JLL office and following up for invoices will be part of your responsibilities. Accuracy of billing information is crucial, and you will play a significant role in manpower planning for the site, including involvement in the hiring process. Conducting daily site rounds to verify proper maintenance of structures/building facilities and services, as well as promoting teamwork across all facilities, will be essential. You will assist the client SPOC in creating the annual budget for site operations and develop strategies for effective management. Regularly reviewing and updating data, emails, and client files is also expected. Handling occupant queries, ensuring a robust complaint management process, and communicating operational issues to authorities are part of the role. Adhering to health and life safety regulations on-site, implementing risk assessment recommendations, and creating business continuity plans are critical responsibilities. Resolving emergency maintenance issues promptly and maintaining strong relationships with various stakeholders will be essential for smooth operations. You will be required to create and submit daily and monthly management reports, coordinate and maintain the as-built drawing and transition document library, and collaborate with regional teams for report closures. Lastly, you will be responsible for ensuring services are delivered following the motto "No Safety No Work.",

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