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5.0 - 9.0 years
0 Lacs
delhi
On-site
The role requires you to ensure that the manpower at the site is equipped to handle challenges by providing guidance, grooming, development, and support as needed. You will be responsible for formulating appropriate budget controls and monitoring SLAs & KPIs for JLL and outsourced agencies to ensure effective service delivery. Maintaining service level agreements and ensuring that performance indicator scores consistently exceed expectations will be a key focus. You will oversee all vendor quotations and invoices, ensuring proper sign-offs for attendance and necessary details for cost sheet submission. Timely submission of client-approved cost sheets to the JLL office and following up for invoices will be part of your responsibilities. Accuracy of billing information is crucial, and you will play a significant role in manpower planning for the site, including involvement in the hiring process. Conducting daily site rounds to verify proper maintenance of structures/building facilities and services, as well as promoting teamwork across all facilities, will be essential. You will assist the client SPOC in creating the annual budget for site operations and develop strategies for effective management. Regularly reviewing and updating data, emails, and client files is also expected. Handling occupant queries, ensuring a robust complaint management process, and communicating operational issues to authorities are part of the role. Adhering to health and life safety regulations on-site, implementing risk assessment recommendations, and creating business continuity plans are critical responsibilities. Resolving emergency maintenance issues promptly and maintaining strong relationships with various stakeholders will be essential for smooth operations. You will be required to create and submit daily and monthly management reports, coordinate and maintain the as-built drawing and transition document library, and collaborate with regional teams for report closures. Lastly, you will be responsible for ensuring services are delivered following the motto "No Safety No Work.",
Posted 1 week ago
3.0 - 7.0 years
0 Lacs
delhi
On-site
The role involves ensuring that the manpower at the site is well-equipped to overcome challenges through guidance, grooming, development, and support as needed. You will be responsible for formulating appropriate budgeting controls, monitoring SLAs & KPIs for JLL and outsourced agencies to ensure effective service delivery. Maintaining service level agreements and striving to keep performance indicator scores at an excellent level will be crucial. Your duties will include overseeing all vendor quotations and invoices, ensuring proper sign-offs for attendance, and compiling all necessary details for cost sheet submission. Timely submission of the client-approved cost sheet to the JLL office and following up for the invoice will be part of your responsibilities. Accuracy in billing information is paramount, along with playing a significant role in manpower planning for the site, including involvement in the hiring process. Daily site rounds must be conducted to ensure proper maintenance of structures/building facilities and services. Fostering a culture of proper teamwork for all facilities and assisting the client SPOC in creating the annual budget for site operations are key tasks. You will need to review and update data, emails, and client files regularly, while also addressing occupant queries in verbal and written forms. Your role will involve ensuring a robust complaint management process, communicating operational complications to authorities, and upholding health and life safety regulations on-site. Implementing all risk assessment recommendations for compliance and creating business continuity plans will be essential. Maintaining excellent relationship management with various stakeholders and submitting daily and monthly management reports are part of the responsibilities. Additionally, you will be expected to receive calls and emails from clients, ensuring prompt closure of complaints and effective communication of actions taken. Monitoring the helpdesk and customer service executives, conducting regular premises rounds, and facilitating customer feedback surveys are also part of the role. Collaborating with other departments to enhance customer experience and handling complaints or emergencies efficiently will be required. Furthermore, you will assist in maintaining inventory records, managing events, parties, and CSR activities, and act as a secondary point of contact for occupants in case of client escalation. Developing and approving working schedules for the helpdesk team to operate the property optimally will also be part of your responsibilities.,
Posted 2 weeks ago
2.0 - 6.0 years
0 Lacs
katni, madhya pradesh
On-site
The Accountant position at our Katni office is a full-time on-site role where you will be responsible for managing financial records, preparing financial statements, conducting audits, and ensuring compliance with financial regulations. Your day-to-day tasks will include bookkeeping, creating budgets, financial forecasting, handling tax returns, and providing financial analysis and advice to management. This role requires attention to detail, the ability to work independently, and collaborate effectively with the team. To excel in this role, you should have proficiency in managing financial records and bookkeeping skills, experience in preparing financial statements and conducting audits, skills in budget creation, financial forecasting, and financial analysis. Knowledge of tax laws, experience in handling tax returns, attention to detail, and accuracy in daily tasks are essential. Strong written and verbal communication skills, the ability to work independently and as part of a team, as well as experience with accounting software and tools are also required. Ideally, you should hold a Bachelor's degree in Accounting, Finance, or a related field. Professional certifications such as CPA or CMA would be a plus.,
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
The Workforce Planner will be responsible for assisting in building a forecasting and workforce model to develop competency in forecasting demand and translating it into necessary workforce supply for long, medium, and short terms. This role involves managing a capacity planning model to perform sensitivity analysis on historical data, compare staffing levels, and create supply scenarios to meet future demand predictively. Participation in developing a long-range strategy for the function using data models, data consumption tools, predictive modeling, and emerging technologies is essential. Additionally, this position will be accountable for supporting the design, development, and interpretation of workforce reports and dashboards, including identifying key trends, opportunities, and problem areas. As an Assistant Manager Global WFM, you are required to have a minimum of 5 years of relevant experience as a RTA with a background in any Graduate or Diploma. Your responsibilities will include serving as a subject matter expert on identifying and interpreting trends related to operational effectiveness in terms of workforce planning. You will be expected to develop actionable metrics driving forecasting capabilities and strategic insights, perform statistical analyses, and utilize forecasting techniques to extract critical insights and trends. Designing reports, scorecards, dashboards, and ad hoc analyses to provide workforce insights and KPIs is a key aspect of this role. You will be responsible for presenting relevant data trends and analysis findings in clear reports to key stakeholders, effectively managing internal and external relationships, and highlighting key organizational trends to collaborate with leadership and business partners for identifying causes, costs, and potential interventions. Leading and mentoring multiple teams, coaching and mentoring planners and schedulers, and working closely with the finance team for financial forecasting and budget creation are also part of the job responsibilities. The role requires a highly self-motivated team member with multitasking abilities, strong technical documentation skills, and a team player mindset for effective communication and interaction with stakeholders. Problem-solving, analytical, and logical skills are crucial, along with excellent English communication skills. Preferred skills include knowledge in WFM systems like Avaya CMS, NICE IEX, Cisco, Aspect eWFM, Verint, and CRM tools like Avaya and In-contact. Proficiency in MS Office tools, especially Excel and PowerPoint, and knowledge in Macros are advantageous. Location: BLR, Surya Wave Building, India,
Posted 1 month ago
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