Posted:1 week ago|
Platform:
On-site
Full Time
JD:-
Responsible for coordinating and assisting for ensuring the reply / resolution of the complaints lodged before the RBI/ Banking Ombudsman/CPGRAMS complaints
This includes
a) Analyse the complaint on merits;
ii) Coordinating with the respective branch team and ensure that reply / reverts are received immediately.
iii) Preparing the draft reply on merits based on feed-back received from location;
iv) Arranging reply, documents for the re-open cases.
v) Assist in ensuring compliance of the Advisory/Orders passed by the Authority.
vi) Updating the status in Modules.
a) Excellent drafting and communication skills
Indusind Bank
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