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Ozori Industries
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Customer Support Executive

Customer Support Executive

Ozori Industries

1 - 5 years

|

2 - 3 Lacs

Posted:7 hours ago| Platform:

Apply

Skills Required

handling customer queries logistics operations transportation operations logistics coordination transport management complaint management customer coordination solving queries handling client calls excel escalations customer complaints customer queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview

Logistics Coordinator Customer Support

Key Responsibilities

Logistics & Dispatch

Coordinate daily order dispatches through courier partners and transporters
Prepare and manage shipping documents (invoices, e-way bills, delivery challans)
Track shipments and ensure on-time deliveries
Maintain accurate records of stock movements and return

Customer Support

Handle customer queries regarding orders, deliveries, delays, and returns
Provide prompt updates to customers on dispatch and delivery status
Coordinate with courier partners to resolve delivery issues
Maintain a professional and helpful tone in all communication
Share feedback from customers with the internal team

Interview rounds are face to face, if okay then apply!

Requirements

1–3 years of experience in logistics coordination or customer support (FMCG/e-commerce preferred)
Strong communication skills (email, phone, chat)
Basic knowledge of MS Excel, courier tracking tools, and ERP systems
Ability to multitask and work independently
Organized, reliable, and proactive

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