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Customer Relationship Executive

Jones Lang LaSalle Property Consultants (India) Pv t. Ltd.

3 - 4 years

1 - 2 Lacs

gurugram

Posted:18 hours ago| Platform:

Apply

Skills Required

customer relationship customer service mobile applications cre complaint management customer calling receptionist activities customer care customer retention sales customer support marketing front office telecalling customer handling crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities: CRE

Key Responsibilities:

Reception & First Impressions

Greeting visitors, tenants, and clients professionally

Managing visitor sign-in processes and security protocols

Creating a welcoming environment as the "face" of the property

Administrative Support

Answering and directing phone calls

Managing mail and package deliveries

Scheduling meeting rooms and facilities

Maintaining reception area appearance and organization

Tenant Services

Processing maintenance requests

Responding to tenant inquiries and concerns

Facilitating communication between tenants and property management

Providing information about building services and amenities

Security Coordination

Monitoring visitor access and credentials

Enforcing building security protocols

Coordinating with security personnel

Managing emergency procedures when necessary

Communication Hub

Relaying messages to appropriate staff members

Distributing tenant communications and building notices

Serving as the central information point for the property

Qualifications

Candidates need to have a relevant educational background in hospitality with min 3-4 years of work experience OR 4-5 years of experience in Client/customer service facing roles.
Good Communication skills with fluency in English and Hindi language is a must
Willingness to work in flexible shifts, weekends and holidays is an added advantage
Basic understanding of operating computers, mobile application, Visitor and complaint management tools / applications and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.

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