687 Complaint Management Jobs - Page 18

Are you an enthusiastic, self-driven, and result-oriented professional who wants to help improve our customers" performance We are looking for a Senior Engineer, Service, Sales Support to join our team in Mumbai, Godrej Two. In this role, you will provide the best technical advice to the sales and service team and customers to develop, sell, and successfully implement product or service solutions that will meet the customers" needs. You should have a good knowledge of valve spares and have experience working in spares support or service team. Your responsibilities will include understanding and interpreting customer specifications, preparing techno-commercial quotations, responding timely to...

Job Summary Build up and manage the relationship with suppliers and align the supplier strategy with the Brenntag strategy and deploy it to the sales organization Support the Sales team with e.g. market data, documentation, training and contribute in the preparation/organization of customer visits and sales fairs Track and review sales project pipeline and sampling Negotiate supply agreements, principal goals and terms of business in alignment with corporate objectives and overall business strategy A ccountable for price negotiations with suppliers, maintaining price management tools (if available) and give price guidance for sales Owner of product stewardship (setup articles in SAP, complai...

PositionSummary: This positionshall be responsible for the Efficient Operations & Management of theSubmarine Cable System and its Equipment & Network and its interfaces withinterconnecting transmission facilities. Candidate should be ready to work in 24x7shift. The scope of work includes traffic monitoring and fault analysis and itsrectification, complaint handling & its resolution, Planned and unplannedactivities management and timely & regular updates to concern teams. Activecoordination with internal customers, consortium parties, cable landingstations, vendors and consortium to resolve system related problems. Circuitprovisioning, activation, De-activation, and testing in coordination wi...

Responsibilities: * Manage client relationships through secretarial activities, payment follow-ups & complaint management. * Coordinate travel arrangements for team members. Annual bonus Provident fund Employee state insurance Gratuity Leave encashment Mobile bill reimbursements Maternity leaves Paternity leaves Job/soft skill training Prevention of sexual harrassment policy

You will collaborate with the branch team to execute orders and acquire new accounts. It is important to gather market intelligence on competition accounts and monitor their activities. Managing receivables efficiently and working with the service team for complaint resolution are key aspects of your role. Achieving revenue targets, enhancing business share with existing key accounts, and acquiring new pan India and regional accounts are crucial for success. Your responsibility also includes delivering the targeted VA. As a Sales Executive Key Accounts CRBG, you will play a vital role in driving business growth and maintaining strong customer relationships.,

Roles and Responsibilities Ensure compliance with RBI guidelines and internal processes for effective query resolution. Escalate complex issues to senior team members or principal nodal desk when necessary. Manage complaints received through various channels (inbound calls, emails, web chats) and resolve them efficiently. Handle queries related to credit cards, ensuring timely resolution and excellent customer service.

Job title: Specialist Quality Services (Product Complaints) Location: Hyderabad About the job Sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. From prevention to treatment, Sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions and consumer healthcare. More than 110,000 people in over 100 countries at Sanofi are dedicated to making a difference on patients daily life, wherever they live and enabling them to enjoy a healthier life. As a company ...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimi...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimi...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimi...

Customer Service over web, phone, email Manage Level 1 Support Tickets Work on Application support tickets raised over web, emails & calls Coordination with Internal and External stakeholders Send weekly report of department Project Management Tools Required Candidate profile IT Graduate with German language knowledge preferred Proficient in Microsoft office Should have worked on project management tools like JIRA Smart and proactive team member Good communication skills Perks and benefits Allowances and perks as per MNC group HR policy

Collaborate with the branch team for the execution of orders, acquiring new accounts, and maintaining market intelligence on competition accounts while tracking competition activity. Manage receivables effectively and work with the service team on complaint management. Achieve revenue targets, increase business share with existing key accounts, acquire new pan India and regional accounts, and deliver the targeted VA. The role involves serving as a Sales Executive for Key Accounts in CRBG.,

As a Customer Service Advisor 1 at BT Group, your role is crucial in assisting customers across all channels to ensure customer value and success is delivered while providing support excellence. You will work under full supervision to optimize customer service by creating value-based relationships with customers and leveraging the BT Group's solution portfolio within established guidelines. Your responsibilities will include gathering customer information, performing basic analysis, and understanding customer needs to provide valuable customer service insights for efficient issue management. You will execute routine tasks covered by existing procedures to achieve the objectives and vision of...

As an Inbound Sales Representative Associate at Accenture, you will be part of the Customer Support vertical, assisting in managing and resolving customer queries, handling escalations and complaints, and providing optimal resolutions. Your role will involve closing faults and complaints within SLAs, transforming customer support into a value-generating service that sets us apart in the market. You will be responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests for non-voice interactions such as email, web, and chat. To excel in this position, you should have a background in Next Generation Customer Operations - Service Desk Non-Voice Su...

Log service requests, complaints, or inquiries into the system with detailed notes. Liaise between customers, field service technicians, and internal departments to ensure timely service delivery. Provide status updates to customers. Required Candidate profile High school diploma or equivalent (associate’s or bachelor’s degree preferred). Proven experience in a call centre or customer service environment. Strong verbal and written communication skills. Perks and benefits 2nd & 4th Saturday off Pick & drop from Vasai stn

Greetings from Pressana Kia Premium Car Dealership Showroom We are currently recruiting CRM - Customer Relationship Manager (Service) for our company Attractive Salary in Industry with added monetary benefits like Monthly Incentives, Abroad performance trips, Employee welfare activities and oher benefits like ESI, PF, insurance etc. Must be able to handle good volumes with zero customer complaints. Experienced candidates (above 5yrs) from automobile industry (2 wheeler & 4 wheeler) FMCG Showrooms, Retail Outlets showrooms can apply (Premium Car service centre is prefarable) Must be able to handle the customer process on complaints as per company norms. Good Knowledge in end to end service pr...

Education required: MBA / PGDM / Postgraduate in Finance Job requirement: Minimum of 08 years of experience with at least 04 years of relevant experience. Should have worked in at least 2 projects with central/state government agencies/ departments. Roles and responsibilities: 1. The Procurement Expert will oversee the procurement process for various contracts, contract management which includes Draft, review, evaluate bids and manage contracts. 2. Will ensure compliance with government regulations, maintain quality standards, and collaborate with stakeholders to facilitate the successful establishment of centralized kitchen.

Candidate must have Customer Services background and experience with BFSI is a must. Customer query and escalation management skills (Mandate) Strong Communication Skills. Capable of writing processes and complex customer responses. who have some Retail assets or lending knowledge with Banks or NBFCs Understanding of Finance and Account (desired) Good analytical skills (Mandate) Strong interpersonal skills (Mandate) Min. work experience of 3-4 years Min. qualification- Graduate. Location- Hyderabad

Let s do this. Let s change the world. In this vital role you will own and implements the end-to-end global complaint process and management system, ensuring appropriate business connection across Amgen. In doing so, the focus is on assuring complaint processes and systems remain fully compliant through the quality operating standards and procedures to current, emerging internal and external requirements. In addition, the team translates information from the market to drive continuous improvement. Manager Quality Complaints supervises a team of complaint investigators owning records with basic investigations, customer feedback records and records with limited information. Quality Manager Com...

Job Description: Role 1: Job Title: Apprentice Role for Non-Technology hiring 2024 - 2025 Location: Bangalore Role Description The position is for an Apprenticeship - PB Operations based out of Mumbai and reporting to the Head, Controls - Operations (NPC). Your key responsibilities Tracking deadlines for Key Operating document (KOD) for PB Operations and follow-ups with stakeholders for timely upload of KODs on policy portal. Go through existing KODs and liaise with Ops to understand the process followed on ground. Highlight deviations if any and re-draft / modify KODs. Design Publication of trackers on TAT Quality parameters. Revisit Key Performance Indicator (KPI) for each Ops related proc...

Skill set required for this position : Microsoft SQL TSQL 5+ years (should have hands on and recent experience) Azure Data Factory (ADF) (should have hands on and recent experience) Azure data engineering certification (DP-203) (Good to have) SSRS (Good to have) SSIS (Good to have) Responsibilities: Strong experience in creating good solutions w/o mature, detailed, codified business requirements. Working experience in delivering expected results in unstructured environments. Optimizing the data storage and retrieval processes for efficient complaint management by leveraging the SQL database structure and constructs. implementing secure coding practices throughout the development lifecycle to...

About the Role As a Customer Experience Manager, you would be the owner of driving best in class customer experience, in the most efficient manner. This would mean driving continuous improvements in grievance handling, Net Promoter Score (NPS) insights, reviews and ratings and quality assurance (both operational as well as quality metrics) to ensure quality resolutions with fast turnaround times. You will play a critical role in converting voice-of-customer data whether through complaints, NPS responses, or reviewsinto process, product, or communication improvements . Youll manage a high-performing support team, ensure quality call interactions through audits and coaching, and collaborate wi...

Title : Enterprise Relationship Management About Us : Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma. About the role : ERM will be assigned a merchant portfolio and will be responsible for the following: Drive merchant engagements, service, complaint management, upsell/cross-sell and improve overall portfolio quality. Expectations/ ...

"Hiring: Voice Process Customer Support (BPO)" Require Min. 1 Year experience into Customer support Should have fluency in English and Hindi Location: Bangalore (Work from Office) CTC: Up to 3.2 LPA Shift: Day 2 way cab facility Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only Qualification: Any Graduates About the Role We are hiring Customer Support Executives (Voice Process) for a leading BPO. This role involves handling customer queries through calls, ensuring excellent customer satisfaction.

HELLO JOB SEEKERS GREETING'S FROM SHININGSTARS ITPL ####### HUGE OPENING'S FOR BLENDED PROCESS ######## SO ANYBODY WHO IS LOOKING TO START THEIR CAREER IN CUSTOMER SERVICE OR LOOKING FOR CHANGE CAN APPLY LOCATION- KOLKATA PROFILE- CUSTOMER SERVICE Roles And Responsibilities- 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Establishing a positive rapport with all clients and customers in person. 5. Handling customer concerns and complaints in a timely manner. Required Candidate profile- 1. Freshers/Expe...