687 Complaint Management Jobs - Page 21

Role & responsibilities Resolve complaints / escalations received through Emails on CEO & CSH Mailbox or through calls. • Ensure daily productivity metrics achievement with customer centric approach. • To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions. • Navigate multiple personal computer, business, e-mail and web applications easily and proficiently while engaged in inbound telephone calls. Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and p...

Position: Sales Support Manager Company Name - UD food Products Pvt. Ltd. Experience- 5-8 years Salary- 4-5.5 LPA (Negotiable for deserving candidate) Qualification- Graduate/Postgraduate Location- Ghaziabad Job Description: Oversee the productivity of the sales team and ensure compliance with sales processes. Implement sales procedures effectively as per the companys standard operating protocols. Conduct regular sales review meetings and prepare detailed MIS reports for management. Analyse distributor dashboards and share key insights to aid decision-making. Collaborate with the frontend team to set sales targets and track progress. Ensure high levels of customer satisfaction through prompt...

MALABAR GOLD & DIAMONDS is seeking a dynamic Customer Relationship Manager to join our team. In this pivotal role, you will be responsible for enhancing customer satisfaction and loyalty by overseeing CRM operations, managing complaints, driving digital leads, and implementing strategic customer engagement programs across our stores. If you are passionate about building strong customer relationships and driving operational excellence, we invite you to contribute to our continued success. Role & Responsibilities Liaison with Store Heads to identify and resolve CRM-related gaps. Oversee Google review management to enhance online reputation and customer satisfaction. Efficiently handle complain...

Position: Property Manager, Location Business: Property and Asset Management, Location. What this job involves You will be in charge of the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to: Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keepi...

1)Managing multi-level and cross functional teams to achieve organizational goals. 2)Suggest new methods to address customer’s needs. 3)Monitor relationships with existing customers through systems. 4)Review customer-complaint.

HI APPLICANTS !! GREETING'S FROM SHININGSTARS ITPL!!! APPLY HERE WHO WANTED TO START THEIR CAREER IN BPO DOMAIN AS A CUSTOMER SERVICE ROLE !! Profile: Customer Service Process - Inbound Voice Qualification: Graduate & Undergraduate Both Can Apply Must Be Possess Good English Communication Skills. Working Days: 6 days in a week with 1 rotational off day Shifts: For Boys Rotational shifts & For Girls Day Shift. Salary- 15 To 24kctc ( In hand 12 to 20k) + Quarterly Bonus & Other Benefits NOTE -PLEASE EXCUSE FROM US IF NOT FLUENT IN ENGLISH LANGUAGE Eligibility Criteria Graduate & Undergraduate both can apply Good communication skills in English . Should Be Immediate Joiner. Candidates who have ...

Pune, India DOP 3095909 Job Description Role Purpose Monitor disputed transactions for possible fraudulent activity. Monitor, evaluate, investigate, and process chargebacks. Reviewing accounts and providing Provisional credits. Investigate Fraud claims raised by the customer. Roles & Responsibilities: Complete tasks related to data entry, following up on requests, complaint management, filing dispute forms, fee waivers, merchant credit release, fund transfers, account maintenance, general correspondence, research To be able to finish cases assigned within established Turnaround time Team Player Internal Confidential - General Use -Internal Responsible for achieving individual key performance...

As a Customer Service Agent for the Australia Voice and Blended Process based in Thane, your primary responsibility will be to engage with customers via incoming calls, emails, and chats. You will address their inquiries related to billing, products, and services, as well as handle complaints, troubleshoot issues, and provide general information. Being a crucial member of the customer contact team, you will assist customers in resolving their queries, requests, and complaints. Additionally, you will educate customers about other relevant products, self-service options, and how to access information through online platforms or mobile applications. It is essential to maintain a professional de...

Goal Key Result Area Actions / Deployment Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of prepainting ...

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner. Provide accurate information about products/services to customers through various channels (phone, email, chat). Maintain records of all interactions with customers using CRM software. Identify opportunities for upselling/cross-selling relevant products/services based on customer needs. Escalate complex issues to senior team members or supervisors when necessary. Desired Candidate Profile 0-4 years of experience in BPO/call center environment handling international voice process. Excellent English verbal and written communication skills is a mus...

Role & responsibilities Handle Escalated Complaints Coordinate Internally Ensure Timely Resolution Root Cause Analysis Customer Communication Documentation Feedback & Reporting

Our Backstory Reach is a global SaaS platform powering the next generation of network-based services. Companies use our end-to-end platform to launch, operate, and scale innovative wireless, broadband, and IoT services in record time The position we have: Associate Customer Success Representative for a full-service, next generation Customer Care team that specializes in world-class experiences for agents and customers. A Day in the Life: Assisting our awesome customers via phone calls, emails, texts and Live Chat. Its important to add a personal, human touch to each interaction. Were a Customer Care team that genuinely cares about people. Multi-tasking to deliver amazing customer care across...

Acting as a point of contact for patients, addressing their concerns, and ensuring their needs are met Receiving, investigating, and resolving patient complaints, striving for fair and timely resolutions. Collecting feedback, conducting surveys, and contributing to initiatives aimed at enhancing patient satisfaction and overall experience

Senior Executive - Warranty Management (Waste Water Pumps) KSB Pumps Limited is seeking a dedicated Senior Executive - Warranty Management (Waste Water Pumps) to lead our complaint management processes in Hyderabad, Telangana. This pivotal role is responsible for effective complaint resolution, root cause analysis, and enhancing customer satisfaction for our wastewater pump product group. Responsibilities: Effectively manage complaints for wastewater pumps. Ensure on-time complaint response and complaint closure. Coordinate complaints/commissioning with end customers and Authorized Service Centers (ASCs). Manage field service coordinators and monitor daily complaints until closure. Perform r...

1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT 2 Daily review of pending complaints 3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint 4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target 5 Arranging to send defective material back 6 Raising warranty claims wherever applicable 7. Submission of offers for NON AMC i.e Spares & R&S as per company guidelines and policies and booking and billing the orders Key Responsibilities: Good Communication Troubleshooting VRF Ductable Short Info Posted: 1 day(s) ago Location: Kochi...

Hiring for fresher in International BPO in Gurgaon Excellent growth opportunity with good Internal Job Promotions Both side cabs International process Immediately joining No charges WhatsApp details on HR 88266 73317 Required Candidate profile Good interpersonal skills Perks and benefits Excellent growth opportunity with good job p

Job Summary: We are seeking a dedicated and experienced Customer Service Team Leader to oversee our Complaints Department. The ideal candidate will lead a team of complaint handlers, ensuring that customer complaints are resolved promptly, fairly, and in line with regulatory and internal standards. You will play a key role in improving customer satisfaction and driving service excellence through effective coaching, process improvement, and stakeholder engagement. Key Responsibilities: Lead, coach, and develop a team of complaint handlers to deliver high-quality service and resolution. Monitor and manage daily team performance against KPIs, SLAs, and compliance requirements. Ensure all compla...

Job Types: Full-time, Permanent, Fresher Salary: 12,000.00 - 15,000.00 per month 1. Helping clients with necessary product knowledge. 2. Resolving the client queries. 3. Strong oral and written communication skills. 4. Answering all calls and emails.

Effective complaint management for wastewater pumps Responsible for on time complaint response and complaint closure Complaint/commissioning coordination with end customer and ASC Managing field service coordinators and daily complaint monitoring till closure Root cause analysis of complaints & Identify scope of improvement with data analysis Provide technical support to Field service team as required Booking & Execution of spares for warranty complaints Co-ordinate with PMPS , QM for complaint support and resolution Complaint review, warranty claims & complaint analysis communicated to all concern peoples in Plant, BO & ZO Provide Technical Training s for Wastewater Product Group Maintain t...

Effective complaint management for standard industrial pumps Responsible for on time complaint closure for standard industrial pumps Managing field service coordinators and daily monitoring of complaint till closure Root cause analysis of complaints & Identify scope of improvement with effective data analysis Provide technical support to Field service team as required. Booking & Execution of spares for warranty complaints. Support to PM&PS for product/process improvement Complaint review, warranty claims & complaint analysis communicated to all concern peoples in Plant, BO & ZO Arranging Technical Training s for Industrial Product Group Warranty & Service agreements with suppliers. Maintain ...

Why this job matters The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision. What youll be doing 1. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision. 2. Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. 3. Executes and delivers routine work clearly covered by existing procedures in order t...

Title:- Chief Manager Department:- Group Operations Location:- Goregaon East IT Park Key Responsibilities: Managing all high profile clients for their queries and complains Coordinating with internal teams for timely resolution of all queries. Analyzing all queries for their TATs and resolutions. Handling complains of Relationship Managers and clients as well received via e-mails and calls. Arranging Con calls meetings with internal /external stakeholders to discuss issues and to smooth internal process coordination. IRDAI / Escalation Management / MIS. PHPC preparation and submission to the management Ensures all employees receive the appropriate training and education Ensures Staffing, pla...

Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What youll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision. 2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision 3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of custome...

Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What youll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision. 2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision 3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of custome...

Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What youll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision. 2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision 3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of custome...