Customer Relationship Manager

Malabar Gold Diamonds

3 - 7 years

4 - 8 Lacs

Cochin Kerala India

Posted:16 hours ago| Platform: Foundit logo

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Skills Required

Complaint Management Crm Systems Process Improvement Customer Relationship Customer Service

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Relationship Manager

Role & Responsibilities

Liaison with Store Heads
to identify and resolve CRM-related gaps.
Oversee Google review management
to enhance online reputation and customer satisfaction.
Efficiently handle
complaint management
, ensuring swift resolution and customer retention.
Drive
digital leads
through strategic initiatives, optimizing lead generation channels.
Develop and implement
target-setting strategies
for stores to achieve performance goals.
Streamline
report management
for comprehensive insights into operational performance.
Coordinate
upcoming campaign details
for effective campaign management.
Design and execute
customer engagement programs
to foster brand loyalty.
Provide comprehensive
CRE (Customer Relationship Executive) training
to enhance customer service excellence.
Spearhead the
implementation and adoption of CRM systems
in new stores.
Lead the
hiring and induction process
for Customer Relationship Executives (CRE) to build a skilled team.
Own customer quality for the region
, ensuring high levels of data fill rate on CRM.
Establish
rewards and recognition programs
to motivate and retain high-performing staff.
Ensure meticulous
customer data management
to support targeted marketing efforts.
Suggest
process improvements
wherever required, to enhance customer experience, sales, or efficiency.

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