Posted:6 hours ago|
Platform:
On-site
Full Time
We are hiring energetic and customer-focused professionals for our Voice Process (TSO) department. The role involves handling inbound and outbound customer interactions, addressing queries, resolving issues, and ensuring customer satisfaction.
Handle customer calls (inbound & outbound) professionally in Hindi and English.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Manage and resolve customer complaints efficiently.
Provide accurate information regarding products and services.
Maintain records of customer interactions and follow up where necessary.
Ensure high levels of customer satisfaction and performance.
Good communication, problem-solving, and interpersonal skills.
Understanding of customer service and insurance processes (preferred).
Ability to handle pressure and work in rotational shifts.
Thinqor Solutions Private Limited
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