Customer Support Executive and chat process

Location: Hyderabad Process: Voice | Email | Chat Qualification Required: Freshers: Intermediate (12th Pass) Experienced: Graduation Work Mode: Work from Office Shifts: Rotational Language-wise CTC (Monthly): Language CTC (/Month) Bengali 16,500 Malayalam 16,500 Gujarati Kannada 18,500 16,500 Assamese 22,000 Oriya Tamil 16,500 16,500 Notes: Telugu is not required for this role Basic English communication is necessary CTC may vary depending on experience and specific language requirements Immediate joiners preferred Would you like this as a PDF or Word document for sharing with candidates or team members You said: Prepare JD said: Here is the full Job Description (JD) for the Customer Support Executive role at Digitide, with all the details you provided (process types, language-wise CTC, qualifications, and other requirements): Job Description (JD) Position: Customer Support Executive Process: Voice | Email | Chat Location: Hyderabad (Work from Office) Company: Digitide Role Summary: Digitide is hiring Customer Support Executives for multilingual support roles in Voice, Email, and Chat processes. The ideal candidate should be fluent in any of the listed Indian languages (excluding Telugu) and capable of handling customer queries efficiently across various channels. Key Responsibilities: Handle incoming and outgoing customer calls (Voice Process) Respond to customer queries via Email and Chat Ensure customer satisfaction by providing accurate and timely solutions Maintain proper documentation of interactions Escalate unresolved issues to higher departments as necessary Follow internal communication and quality guidelines Languages Required & CTC (Monthly): Language CTC (/Month) Bengali 16,500 Malayalam 16,500 Gujarati Kannada 18,500 16,500 Assamese 22,000 Oriya Tamil 16,500 16,500 Note: Telugu is not required for this position. Eligibility Criteria: Freshers: Qualification: Intermediate (12th Pass) CTC: As per language (see table above) Experienced Candidates: Qualification: Graduation (any stream) CTC: As per language (see table above) Additional Requirements: Good communication skills in the chosen language + basic English Basic computer literacy Willingness to work in rotational shifts Strong problem-solving and customer-handling skills Immediate joiners preferred Job Location: Digitide Office,Ranigunj,Near Secunderabad- Hyderabad (Work from Office | No remote option