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KSB Pumps Limited
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Assistant Manager

Assistant Manager

KSB Pumps Limited

8 - 10 years

|

25 - 30 Lacs

Sinnar

Posted:1 hour ago| Platform:

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Skills Required

Technical training Root cause analysis Data analysis SAP Claims Pumps Process improvement Technical support Monitoring Complaint management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Effective complaint management for standard industrial pumps
Responsible for on time complaint closure for standard industrial pumps
Managing field service coordinators and daily monitoring of complaint till closure
Root cause analysis of complaints & Identify scope of improvement with effective data analysis
Provide technical support to Field service team as required.
Booking & Execution of spares for warranty complaints.
Support to PM&PS for product/process improvement
Complaint review, warranty claims & complaint analysis communicated to all concern peoples in Plant, BO & ZO
Arranging Technical Training s for Industrial Product Group
Warranty & Service agreements with suppliers.
Maintain track record of complaints and data analysis
Enhancing the service processes and practices to the industry standard

Requirement profile :

Formal education: Degree/Diploma - Mechanical
Professional experience: 8 /10 Years (Experience in Pump Industry Only )
Special skills: Comprehensive pump industry knowledge
Strong customer facing skills
Excellent leadership qualities
Innovative
Good communication & having quick decision-making skills

Defined Competencies :

Target orientation and Problem Solving.
Planning and Co- ordination.
Good Communication & Presentation Skills.
Experience with SAP
Flexible approach
Ability to work under pressure

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KSB Pumps Limited

55 Jobs

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