Assistant Manager

Designation: Assistant Manager_BPO

Experience: overall 5-6 yrs experience and min 6 months to 1 yr as as Assistant Manager

Qualification- Any Graduate/HSC

Job Summary

• Customer orientation & customer first belief
• Analytical, logical, reasoning & numerical ability
• Ability to observe, analyse and give constructive feedback
• Extremely good oral & written communications skills
• Process orientation & Structured thinking
• Expertise in Excel & PowerPoint

Responsibilities and Duties

• Should have exp in Presales & Inbound campaign
• Effective performance planning for self and team, time management, conflict management and self organisation.
• Ensure exemplary employee experience at all times through quick redressal of open issues, employee concerns and feedback.
• Promote a positive culture and a respectful environment in the team conducive to high performance and employee delight.
• Seek opportunities to motivate and appreciate employees.
• Foster an environment founded on high levels of ethics and integrity.
• Ability to pre-empt and proactively catch process defects, compliance issues and potential customer escalations and devise strategy to minimise such instances.
• Planning and Prioritisation & Data Collection and analysis
• Coaching and Feedback & Ability to manage and lead a team
• Analysis and MIS/Reporting
• Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations, time management and conflict management
• Customer/Client Interaction
• Handle customer contacts regularly to stay up to date with the product and be available to provide support
• Handle escalations for the team
• Work as a Single point of contact for all non ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues
• Timely closure of all processes and other requirements for self and Team