Assistant Manager

Position

Experience

Industry

Location

Job Summary:

We are seeking proactive and customer-focused professionals to join our Escalation & Collection Team

The ideal candidate will handle client escalations, resolve disputes efficiently, and ensure effective recovery while maintaining positive client relationships.

Key Responsibilities Area:

• Manage escalated cases by interacting directly with customers to ensure effective resolution.
• Handle client queries and follow up on recovery of outstanding amounts.
• Work towards achieving mutually beneficial closures through clear and professional communication.
• Utilize strong client-handling and negotiation skills to manage sensitive cases.
• Maintain and manage MIS reports; proficiency in Excel is required for data tracking and analysis.
• Collaborate with internal departments to ensure timely and effective resolution of client issues.

Requirements

• Qualification: Graduate with sound knowledge of MIS and data management tools.
• Experience: 5 - 6 years of experience in real estate recovery, customer service, or escalation management (experience in a real estate law firm preferred).

Skills:

• Strong understanding of real estate processes, recovery mechanisms, and related laws.
• Excellent communication, drafting, and negotiation abilities.
• Proficiency in MS Excel and report generation.
• Ability to work under pressure and manage multiple client cases simultaneously.

Other details:

Website address: www.mapskogroup.com

Interested folks share application @ 7290805886 or hr@mapskogroup.com