687 Complaint Management Jobs - Page 24

Role Overview: We are seeking a highly experienced and technically proficient Chief Manager (MEP & Civil Services) to lead the complete management of Mechanical, Electrical & Plumbing (MEP) and Civil-related services across a 100-acre university campus . The campus supports over 16,000 students , 150 classrooms , and 2,000+ faculty and administrative staff . The ideal candidate will oversee complaint resolution, vendor and AMC coordination, preventive maintenance, audit compliance, and event support. This role requires a result-oriented leader with strong technical, organizational, and stakeholder management skills to ensure operational excellence. Key Responsibilities: 1. Daily Complaint Ma...

Job Description Service Customer Experience and Quality Leader Service Customer Experience and Quality leader ensures that Customer Experience and the highest quality standards are driving services End to End processes and delivery actions all along business cycle. He/She acts with the following priorities: Be the voice of the customer in every step of the Services Business cycle Drive Complaint Management: Business Risk Escalation, Offer Safety Incidents, Customer Major Issue Lead Continuous improvement transformation Essential Responsibilities : Represent the voice of customer and drive the customer centricity within the Services Leads CSQ project / initiative for his/her ZONE/Cluster. Int...

At least 5yrs of exp out of which 4yrs should be in grievance handling. Job Responsibility- 1.Responsible for providing resolution for the grievance cases received online through portal 2.Provide resolution for cases received from Resident through mail/post/CRM 3. Work on set of complaints, segregating them based on risk level 4. Work closely with internal external teams. 5. Find out duplicate enrollments 6. Follow up with MSAP/MSIP for proper solution 7. Drafting reply to RTI query

To ensure compliance with regulatory and law enforcement requirements by efficiently managing frameworks related to complaint resolution, law enforcement communication, and grievance redressal in accordance with RBI guidelines and internal standards. Responsibilities 1. RBI Complaint Management Framework • Oversee and ensure timely closure of complaints received via RBI CMS portal. • Submit initial responses within 3 working days and ensure final resolution within defined timelines. • Review and vet responses for accuracy, completeness, and adherence to policy. • Track performance against defined metrics like single reply closures and response time SLAs. 2. Law Enforcement Agencies (LEA) Com...

Job Purpose: To manage and oversee the complaint monitoring, analysis, and escalation processes within the region, ensuring timely resolution of customer issues and driving continuous improvement in customer satisfaction across sales and service functions. Key Responsibilities: Complaint Monitoring & Review Monitor and review customer complaints related to Sales and Service within the region. Track regional complaint KPIs and develop action plans to address performance gaps. Complaint Process Enhancement Drive enhancements in the complaint handling process to improve efficiency and customer satisfaction. Analyze complaints data to identify top recurring issues and formulate corrective action...

About More Retail Private Ltd (MRPL) MRPL is one of India's largest and fastest-growing Omni Channel Food & Grocery retailers. MRPL is committed to building India's most customer-obsessed business with the world's best omnichannel food and grocery experience and all of this on a massive scale. Job Overview: We are seeking an experienced and dynamic Instore Lead to join our CRM team, with a primary focus on managing offline/store-related complaints raised via emails, inbound calls, and similar channels. This role involves analyzing data, managing a team, and collaborating with cross-functional teams to improve processes and ensure a seamless customer experience across offline channels. The id...

About The Role Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimu...

About The Role Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimu...

About The Role Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimu...

About The Role Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimu...

About The Role Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimu...

Role : CM Helpline Expert Education - BE / BTech any specialization Experience : 5+ years of contact center experience 3+ years of experience in working with state/central government projects Experience of defining the standard operating procedure (SOP) for contact centers Experience of managing call center operations Preferred contact center certification

Role : CM Helpline Expert Education - BE / BTech any specialization Experience : 2. 5+ years of experience in the government and public sector domain Experience of working on at least 2 contact center projects/grievance redressal project Preferred Experience of working on at least 1 CM Helpline Project

About Rentokil PCI About the Role: OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for execution of services. Responsible for Resi, SA, and SMEs. Job Responsibilities: Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended prepar...

GENERAL DUTIES & RESPONSIBILITIES Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs. Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices a...

Support Ombudsman in investigating complaints & concerns raised by individuals & stakeholders regarding services & operations of INSURANCE, ensuring timely resolution Assist in documenting findings, recommendations, actions taken to address issues Required Candidate profile Experience in Ombudsman roles, conflict resolution, or related fields Proven ability to handle sensitive & confidential information with discretion Exceptional analytical & problem-solving skills

Maintain and update customer data, complaint logs, and feedback records in the CRM system Receive and acknowledge customer complaints from all channels Analyze complaint patterns to identify service or product improvement opportunities Required Candidate profile Intermediate to advanced Excel skills Experience with CRM tools Experience working in customer-facing roles in retail, BFSI, telecom, e-commerce, logistics, utilities, consumer tech industries.

Job Description - GBO Complaints Management Position Summary Job Title Manager Complaints Management (GBO) Reports To Principal Nodal Officer Function General Banking Operations Grade Chief Manager Location Opus Office, Andheri Mumbai Job Purpose To ensure timely closure of Banking Ombudsman complaints by liaising with branches and internal teams and as per the operational and regulatory guidelines and within the overall systems, policies & processes of the Bank. Responsibility Areas - Overall Job Description: Ensure prompt and satisfactory resolution to the customer complaints received from Banking Ombudsman Ensure complaints received at RBI CMS portal on Regional Nodal Officer and PNO ids ...

*8Job Description - GBO Complaints Management Position Summary Job Title Manager Complaints Management (GBO) Reports To Principal Nodal Officer Function General Banking Operations Grade Chief Manager Location Opus Office, Andheri Mumbai Job Purpose To ensure timely closure of Banking Ombudsman complaints by liaising with branches and internal teams and as per the operational and regulatory guidelines and within the overall systems, policies & processes of the Bank. Responsibility Areas - Overall Job Description: Ensure prompt and satisfactory resolution to the customer complaints received from Banking Ombudsman Ensure complaints received at RBI CMS portal on Regional Nodal Officer and PNO id...

The Duty Manager – Front Office is responsible for supervising the day-to-day front office operations, ensuring smooth check-in/check-out procedures, handling guest requests and complaints, and maintaining high levels of guest satisfaction.

Handle MD, CHO level escalations, work & resolve negative comments on social media within 48 hrs It includes inbound & outbound calling Salary-6 lakh Payroll - Bank Work locations - Andheri Call 9773553319 9082104424 Sanika www.hyfly.in Required Candidate profile Graduate with 1yr min ORM, Social Media Experience only can apply Should be flexible with 9-10hrs rotational shifts starting at 9am, 10am, 11am & 12pm Age limit: 34 yrs Current ctc not more than 5 lpa

We at Marquardt India are looking for Deputy Manager for Customer Quality role at Pune location. Role & responsibilities :- - Handling Zero KM issue with at customer place - Perform ICA and Monitoring - Root cause analysis and 8D marking and review with customer - Partner to the customer in all quality aspects -Communicate quality problems to the customer and start necessary measures and actions immediately and check effectiveness of the corrective action process -Implement special measures and actions if needed -Interdisciplinary definition and adjustment of corrective actions -Setup of quality improvement programs -Quality meeting at customer -Customer communication -Monitor Supplier score...

Dear Applicants, Greetings from Teamware Solutions! Position: Complains Management Experience: 2- 5 years Notice Period: Immediate Joiners Location: Bangalore, Pune, Gurugram, Noida Interested candidates can apply to the given Email ID : greeshma.t@twsol.com Role & responsibilities 1. Utilize deep knowledge of medical devices Quality Management Systems (QMS ), for key processes like post-market surveillance, complaint handling, and eMDR filing . 2. Complaint Investigation and Resolution : Support comprehensive complaint investigations and ensure timely resolution and follow-up 3. Manage quality events related to audit observations, ensuring readiness for regulatory audits such as those by US...

Job Title: Regulatory Complaint Management -Manager Roles and Responsibilities: Grievance Redressal Management Complaint Handling: Team will be primarily responsible for overseeing the effective resolution of customer complaints raised through regulatory channel. This includes addressing issues related to services, transactions, fraud, or any other areas of customer dissatisfaction. Timely Resolution: Ensuring that complaints are addressed and resolved within the timelines prescribed. Escalation Point: Acting as the final point of contact for complaints that cannot be resolved at lower levels. Compliance with RBI Regulations Adherence to RBI Guidelines: Ensuring that the organization complie...

This is a full-time on-site role for a Business Operations Executive located in Salem Qualifications Reconciliation Excel Banking Partner Relationships Complaints and Disputes Management Sub-Merchant & Invoicing Management Good English communication