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National Institute for Smart Government (NISG)
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Grievance Support Executive-UIDAI, Bengaluru

Grievance Support Executive-UIDAI, Bengaluru

National Institute for Smart Government (NISG)

5 - 10 years

|

7 - 12 Lacs

Bengaluru

Posted:3 hours ago| Platform:

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Skills Required

Grievance Handling Grievance Redressal Complaint Management Escalation Management Customer Complaints Complaint Handling Grievance Management Query Resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

At least 5yrs of exp out of which 4yrs should be in grievance handling. Job Responsibility- 1.Responsible for providing resolution for the grievance cases received online through portal 2.Provide resolution for cases received from Resident through mail/post/CRM 3. Work on set of complaints, segregating them based on risk level 4. Work closely with internal external teams. 5. Find out duplicate enrollments 6. Follow up with MSAP/MSIP for proper solution 7. Drafting reply to RTI query

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National Institute for Smart Government (NISG)

National Institute for Smart Government (NISG)

www.nisg.org

Government Consulting / Information Technology

New Delhi

100+ Employees

28 Jobs

Key People

Ranjit Singh

CEO
Aditi Sharma

Director

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