Job Title: Customer Service/ Sales - US Shift - 7:30 p.m to 4:30 a.m IST (Night Shift)Department: Customer ServiceWe are seeking a highly motivated and customer-focused individual to join our inbound customer sales service team. This role focuses on providing exceptional service to our US-based customers via phone, email, and chat, while also identifying opportunities to upsell or cross-sell products/services. The ideal candidate possesses excellent communication and problem-solving skills, a positive attitude, and a strong commitment to exceeding customer expectations.Responsibilities:Handle a high volume of inbound customer calls, emails, and chats in a timely and efficient manner.Provide accurate and helpful information regarding products, services, pricing, and promotions.Resolve customer issues and complaints effectively and professionally, aiming for first-call resolution whenever possible.Accurately process orders, payments, and returns.Identify and address customer needs, proactively suggesting relevant products or services.Maintain accurate records of customer interactions in the CRM system.Contribute to a positive and collaborative team environment.Stay updated on product knowledge, company policies, and industry best practices.Proactively identify areas for process improvement and contribute to solutions.Qualifications:* High school diploma or equivalent* Minimum of 1 year of experience in a customer service role, preferably in a sales environment.* Excellent verbal and written communication skills.* Strong problem-solving and conflict resolution skills.* Proficiency in using computers and CRM software.* Ability to work effectively in a fast-paced environment.* Ability to multitask and prioritize effectively.* Ability to work independently and as part of a team.* Strong work ethic and commitment to exceeding expectations. Note :Full time Work From OfficeNo Cab Facility AvailableLucrative incentives are provided, no cap on the sameGreat work life balanceQuarterly dinners arranged for the employees by the companyInterested candidates can also share their resume at contact@lightfiresolutions.com.

Lightfire Solutions is looking for Customer Service Professional to join our dynamic team and embark on a rewarding career journey. Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer orders, returns, and exchanges in a timely and efficient manner Follow up with customers to ensure their needs have been met and to resolve any outstanding issues

Handle a high volume of inbound customer calls, emails, and chats in a timely and efficient manner. Provide accurate and helpful information regarding products, services, pricing, and promotions. Resolve customer issues and complaints effectively and professionally, aiming for first-call resolution whenever possible. Accurately process orders, payments, and returns. Identify and address customer needs, proactively suggesting relevant products or services. Maintain accurate records of customer interactions in the CRM system. Contribute to a positive and collaborative team environment. Stay updated on product knowledge, company policies, and industry best practices. Proactively identify areas for process improvement and contribute to solutions. High school diploma or equivalent Minimum of 1 year of experience in a customer service role, preferably in a sales environment. Excellent verbal and written communication skills. Strong problem-solving and conflict resolution skills. Proficiency in using computers and CRM software. Ability to work effectively in a fast-paced environment. Ability to multitask and prioritize effectively. Ability to work independently and as part of a team. Strong work ethic and commitment to exceeding expectations.