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Lightfire Solutions, as the name suggests, was incorporated to provide intelligent & creative solutions to any organization, entity or person doing or planning to do business online. Being well-aware of the fact that employees make up a company and not the other way round, we focused on bringing in the most experienced, intelligent and creative minds from all over the country to work together for a common goal, aptly monikered Solutioneering. From the very beginning, we understood how diluted service offerings become when dealing with mammoths in the consulting industry. We don’t want to ruthlessly shoehorn every company into fixed packages. We believe ‘thoughtfulness’ is the key to making any product or service worth the shot and hence, we offer customizable solutions that fit with your organization’s agenda and the overall strategy. Enough about our intent and goodwill though. We understand that just the right intent is not going to take us places and therefore focused on the one thing that could make us efficient, data. At Lightfire Solutions, we treat data as our primary focus. It also includes data in design, in developing a website or e-commerce platform, in creating content and in managing inventory. Our obsession with data and our willingness to take the risk and think outside of the box has earned us a few accolades from companies across the globe. At Lightfire Solutions, we thrive on clear-thinking, collaborating and being exceptionally quick on our feet, hands, and brain to make any project successful, whether strategy & planning to digital publication. We bring meaning to “whole” in wholesome, we don’t leave any stone unturned, that’s how passionately we take our work.
Not specified
INR 2.0 - 5.0 Lacs P.A.
Work from Office
Full Time
Job Title: Customer Service/ Sales - US Shift - 7:30 p.m to 4:30 a.m IST (Night Shift)Department: Customer ServiceWe are seeking a highly motivated and customer-focused individual to join our inbound customer sales service team. This role focuses on providing exceptional service to our US-based customers via phone, email, and chat, while also identifying opportunities to upsell or cross-sell products/services. The ideal candidate possesses excellent communication and problem-solving skills, a positive attitude, and a strong commitment to exceeding customer expectations.Responsibilities:Handle a high volume of inbound customer calls, emails, and chats in a timely and efficient manner.Provide accurate and helpful information regarding products, services, pricing, and promotions.Resolve customer issues and complaints effectively and professionally, aiming for first-call resolution whenever possible.Accurately process orders, payments, and returns.Identify and address customer needs, proactively suggesting relevant products or services.Maintain accurate records of customer interactions in the CRM system.Contribute to a positive and collaborative team environment.Stay updated on product knowledge, company policies, and industry best practices.Proactively identify areas for process improvement and contribute to solutions.Qualifications:* High school diploma or equivalent* Minimum of 1 year of experience in a customer service role, preferably in a sales environment.* Excellent verbal and written communication skills.* Strong problem-solving and conflict resolution skills.* Proficiency in using computers and CRM software.* Ability to work effectively in a fast-paced environment.* Ability to multitask and prioritize effectively.* Ability to work independently and as part of a team.* Strong work ethic and commitment to exceeding expectations. Note :Full time Work From OfficeNo Cab Facility AvailableLucrative incentives are provided, no cap on the sameGreat work life balanceQuarterly dinners arranged for the employees by the companyInterested candidates can also share their resume at contact@lightfiresolutions.com.
Not specified
INR 1.0 - 4.0 Lacs P.A.
Work from Office
Full Time
Lightfire Solutions is looking for Customer Service Professional to join our dynamic team and embark on a rewarding career journey. Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer orders, returns, and exchanges in a timely and efficient manner Follow up with customers to ensure their needs have been met and to resolve any outstanding issues
Not specified
INR 1.0 - 4.0 Lacs P.A.
Work from Office
Full Time
Handle a high volume of inbound customer calls, emails, and chats in a timely and efficient manner. Provide accurate and helpful information regarding products, services, pricing, and promotions. Resolve customer issues and complaints effectively and professionally, aiming for first-call resolution whenever possible. Accurately process orders, payments, and returns. Identify and address customer needs, proactively suggesting relevant products or services. Maintain accurate records of customer interactions in the CRM system. Contribute to a positive and collaborative team environment. Stay updated on product knowledge, company policies, and industry best practices. Proactively identify areas for process improvement and contribute to solutions. High school diploma or equivalent Minimum of 1 year of experience in a customer service role, preferably in a sales environment. Excellent verbal and written communication skills. Strong problem-solving and conflict resolution skills. Proficiency in using computers and CRM software. Ability to work effectively in a fast-paced environment. Ability to multitask and prioritize effectively. Ability to work independently and as part of a team. Strong work ethic and commitment to exceeding expectations.
FIND ON MAP
1. Are weekends off?
A. Yes, typically a 5-day work week.
2. Do they conduct yearly appraisals?
A. Yes, based on performance and contribution.
3. Do they offer WFH permanently?
A. Some roles do, especially post-COVID policies.
4. Do they work with international clients?
A. Yes, clients span across the US, Europe, and Asia.
5. How is the team environment?
A. Friendly, collaborative, and mentorship-driven.
6. Is on-site opportunity available?
A. Yes, long-term and short-term onsite opportunities exist.
7. Is there work pressure?
A. Depends on the project, but generally manageable.
8. What are the perks and benefits?
A. Health insurance, paid leaves, and learning budgets.
9. What is the dress code?
A. Smart casuals, formal wear is needed for client meetings.
10. What tools do they use?
A. Jira, Confluence, Git, Jenkins, and others depending on project.
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