Customer Support Specialist

We are seeking a dedicated and empathetic Customer Support Specialist to join our growing team. The ideal candidate will be responsible for delivering top-tier support to our customers, ensuring their inquiries and issues are resolved efficiently and effectively.

Responsibilities:

• Respond to customer queries via email, chat, and phone in a timely and professional manner.
• Troubleshoot customer issues and provide effective solutions.
• Guide customers on the use of our products/services, offering step-by-step assistance.
• Document customer interactions and maintain accurate records in the company CRM system.
• Collaborate with internal teams, including product development and sales, to ensure customer feedback is shared and improvements are made.
• Identify common customer challenges and proactively suggest solutions.
• Monitor and report on customer support metrics to drive continuous improvement.
• Participate in training sessions and stay updated with product and industry knowledge.

Required Skills:

• Proven experience in a customer support role or similar customer-facing position.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Ability to work in shifts.

Educational qualification:

• Any degree (Regular).
• A bachelors degree in fields such as Business, Communications, Information Technology, or a related area is preferred.
• Minimum of 60% in all academics (HSC mandatory).
• 2024 and 2025 Graduates
• No gaps of any kind.

Experience Level:

Benefits:

• This is a full-time position with a competitive salary and benefits package.
• Work from home option (After the probation period)

Interested and Eligible candidates can share your resume to recruitment.chn@syncfusion.com on or before September 30th, 2025.

Note: - Those who attended the interview already are not eligible for this interview.