Customer Support Specialist

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or ticketing systems
• Resolve customer issues in a timely, accurate, and professional manner
• Maintain detailed records of customer interactions in CRM systems
• Escalate complex or unresolved issues to the appropriate teams
• Follow company policies, procedures, and service standards
• Ensure customer satisfaction and contribute to service improvement initiatives

Qualifications & Skills:

• Graduate or equivalent; higher education is a plus
• Previous experience in customer service or support preferred
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Basic computer skills and familiarity with CRM or support tools

What We Offer:

• Competitive salary and benefits
• Supportive team environment
• Training and growth opportunities

Job Type: Full-time

Pay: ₹12,000.00 - ₹30,000.00 per month

Work Location: In person