Customer Support Specialist

Company Description

Tex India Mart, a division of Tex India, has been a pioneer in digital textile printing since 2003. Our company provides comprehensive solutions for fabrics, design services, custom fabric printing, and bespoke tailoring, backed by 17 years of expertise in textile and garment industries. Tex India Mart serves as a platform for the textile design community, empowering designers by showcasing their work and enabling them to earn commissions for customer orders. We are dedicated to innovation and quality, offering unique opportunities for growth in textile creativity and commerce.

Role Description

This is a full-time, on-site role for a Customer Support Specialist located in Faridabad. The Customer Support Specialist will handle customer inquiries, resolve issues, and ensure customer satisfaction. Responsibilities include providing support via phone, email, or in person, troubleshooting and resolving technical issues, and ensuring a seamless customer experience. The role also involves analyzing customer feedback to improve services and building strong relationships with clients to foster customer loyalty.

Qualifications

• Proficiency in Customer Support and ensuring high levels of Customer Satisfaction
• Strong Interpersonal Skills to effectively communicate and build relationships with customers
• Experience in providing Technical Support and troubleshooting in a timely manner
• Analytical Skills to interpret customer feedback and suggest process improvements
• Excellent problem-solving and time-management abilities
• Familiarity with the textile industry is beneficial
• Proficiency with customer service software and tools is a plus