Job description IT Support Executive Role Definition IT Support Executive is one who is responsible for giving support, solve queries, service & training to existing customers . As well as Generating revenues from New & existing customer for MOZAR Software / Green Heaven Software Pvt Ltd by sourcing contacts and converting them into contracts. Also Maintaining healthy relationship with our existing & new customers. Support Executive should Good communications in Marathi & Hindi. Job Description # Receive customers call and solve Queries. # Solve The User Issues Over Mail / Telephone / Online. # Provide support & training remotely / telephonen / Online. # Client Satisfaction Oriented. # Excellent verbal and written communications skills in Marathi & Hindi is must. # Troubleshoot Customer Application Software Issues And Follow Ups Till Completion. # Understand The Issue Reported By The Customer. Delivering Support To Existing Users And Investigating And Resolving Application Errors, Data Discrepancies And Queries. # Should master in Excel, Word & Power Point Presentation. # Generate leads that develop into new customers. # Answering customers' questions on the Services / Products. # Manage inbound/ outbound customer calls in a timely manner. # Demonstrating and presenting products / services. # Self-Motivated, With Strong Ability To Work Both Independently And With The Team. # Analytical And Problem-Solving Skills & Willing to work extra hours. # Maintain Log sheet in given format of all cases handled on day basis. # Should have experience in End User Support & Strong knowledge in troubleshooting. # Keep Technical Skills And Product Knowledge Up To Date Through Self-Efforts And Internal Training. Support Measurement Metrics # No. of New Problem / Query Solving calls, No. of Follow up Problem / Query Solving calls, No. of Pending calls (not solving) per day, per week & per month. # No. of Taking customer reference, No. of Learning new things & No. of Taking feedback per day, per week & per month - Revenue generated per day, per week & per month. Job Type: Full-time Pay: ₹10,000.00 - ₹18,000.00 per month Shift: Day shift Work Location: In person
Job description IT Support Executive Role Definition IT Support Executive is one who is responsible for giving support, solve queries, service & training to existing customers . As well as Generating revenues from New & existing customer for MOZAR Software / Green Heaven Software Pvt Ltd by sourcing contacts and converting them into contracts. Also Maintaining healthy relationship with our existing & new customers. Support Executive should Good communications in Marathi & Hindi. Job Description # Receive customers call and solve Queries. # Solve The User Issues Over Mail / Telephone / Online. # Provide support & training remotely / telephonen / Online. # Client Satisfaction Oriented. # Excellent verbal and written communications skills in Marathi & Hindi is must. # Troubleshoot Customer Application Software Issues And Follow Ups Till Completion. # Understand The Issue Reported By The Customer. Delivering Support To Existing Users And Investigating And Resolving Application Errors, Data Discrepancies And Queries. # Should master in Excel, Word & Power Point Presentation. # Generate leads that develop into new customers. # Answering customers' questions on the Services / Products. # Manage inbound/ outbound customer calls in a timely manner. # Demonstrating and presenting products / services. # Self-Motivated, With Strong Ability To Work Both Independently And With The Team. # Analytical And Problem-Solving Skills & Willing to work extra hours. # Maintain Log sheet in given format of all cases handled on day basis. # Should have experience in End User Support & Strong knowledge in troubleshooting. # Keep Technical Skills And Product Knowledge Up To Date Through Self-Efforts And Internal Training. Support Measurement Metrics # No. of New Problem / Query Solving calls, No. of Follow up Problem / Query Solving calls, No. of Pending calls (not solving) per day, per week & per month. # No. of Taking customer reference, No. of Learning new things & No. of Taking feedback per day, per week & per month - Revenue generated per day, per week & per month. Job Type :-Full-time Shift :-Day shift Work Location :-Dombivali-East Job Type: Full-time Pay: ₹10,000.00 - ₹18,000.00 per month Work Location: In person