Job description IT Support Executive Role Definition IT Support Executive is one who is responsible for giving support, solve queries, service & training to existing customers . As well as Generating revenues from New & existing customer for MOZAR Software / Green Heaven Software Pvt Ltd by sourcing contacts and converting them into contracts. Also Maintaining healthy relationship with our existing & new customers. Support Executive should Good communications in Marathi & Hindi. Job Description # Receive customers call and solve Queries. # Solve The User Issues Over Mail / Telephone / Online. # Provide support & training remotely / telephonen / Online. # Client Satisfaction Oriented. # Excellent verbal and written communications skills in Marathi & Hindi is must. # Troubleshoot Customer Application Software Issues And Follow Ups Till Completion. # Understand The Issue Reported By The Customer. Delivering Support To Existing Users And Investigating And Resolving Application Errors, Data Discrepancies And Queries. # Should master in Excel, Word & Power Point Presentation. # Generate leads that develop into new customers. # Answering customers' questions on the Services / Products. # Manage inbound/ outbound customer calls in a timely manner. # Demonstrating and presenting products / services. # Self-Motivated, With Strong Ability To Work Both Independently And With The Team. # Analytical And Problem-Solving Skills & Willing to work extra hours. # Maintain Log sheet in given format of all cases handled on day basis. # Should have experience in End User Support & Strong knowledge in troubleshooting. # Keep Technical Skills And Product Knowledge Up To Date Through Self-Efforts And Internal Training. Support Measurement Metrics # No. of New Problem / Query Solving calls, No. of Follow up Problem / Query Solving calls, No. of Pending calls (not solving) per day, per week & per month. # No. of Taking customer reference, No. of Learning new things & No. of Taking feedback per day, per week & per month - Revenue generated per day, per week & per month. Job Type: Full-time Pay: ₹10,000.00 - ₹18,000.00 per month Shift: Day shift Work Location: In person
Job description IT Support Executive Role Definition IT Support Executive is one who is responsible for giving support, solve queries, service & training to existing customers . As well as Generating revenues from New & existing customer for MOZAR Software / Green Heaven Software Pvt Ltd by sourcing contacts and converting them into contracts. Also Maintaining healthy relationship with our existing & new customers. Support Executive should Good communications in Marathi & Hindi. Job Description # Receive customers call and solve Queries. # Solve The User Issues Over Mail / Telephone / Online. # Provide support & training remotely / telephonen / Online. # Client Satisfaction Oriented. # Excellent verbal and written communications skills in Marathi & Hindi is must. # Troubleshoot Customer Application Software Issues And Follow Ups Till Completion. # Understand The Issue Reported By The Customer. Delivering Support To Existing Users And Investigating And Resolving Application Errors, Data Discrepancies And Queries. # Should master in Excel, Word & Power Point Presentation. # Generate leads that develop into new customers. # Answering customers' questions on the Services / Products. # Manage inbound/ outbound customer calls in a timely manner. # Demonstrating and presenting products / services. # Self-Motivated, With Strong Ability To Work Both Independently And With The Team. # Analytical And Problem-Solving Skills & Willing to work extra hours. # Maintain Log sheet in given format of all cases handled on day basis. # Should have experience in End User Support & Strong knowledge in troubleshooting. # Keep Technical Skills And Product Knowledge Up To Date Through Self-Efforts And Internal Training. Support Measurement Metrics # No. of New Problem / Query Solving calls, No. of Follow up Problem / Query Solving calls, No. of Pending calls (not solving) per day, per week & per month. # No. of Taking customer reference, No. of Learning new things & No. of Taking feedback per day, per week & per month - Revenue generated per day, per week & per month. Job Type :-Full-time Shift :-Day shift Work Location :-Dombivali-East Job Type: Full-time Pay: ₹10,000.00 - ₹18,000.00 per month Work Location: In person
As an IT Support Executive at MOZAR Software / Green Heaven Software Pvt Ltd, your role involves providing support, solving queries, offering services, and training to existing customers. You will be responsible for generating revenues from both new and existing customers by sourcing contacts and converting them into contracts. Additionally, maintaining a healthy relationship with our current and potential clients is crucial. It is important that you possess good communication skills in Marathi and Hindi. Key Responsibilities: - Receive customers" calls and address their queries promptly. - Resolve user issues through mail, telephone, or online communication channels. - Provide remote support and training to customers ensuring client satisfaction. - Troubleshoot application software issues reported by customers and follow up until resolution. - Demonstrate proficiency in Excel, Word, and PowerPoint presentations. - Generate leads that result in acquiring new customers. - Answer customers" inquiries about the services and products offered. - Manage inbound and outbound customer calls efficiently. - Demonstrate and present products/services effectively. - Stay self-motivated, with the ability to work independently and collaboratively with the team. - Possess analytical and problem-solving skills, being willing to work extra hours if necessary. - Maintain a log sheet recording all cases handled on a daily basis. - Have experience in end-user support and strong troubleshooting skills. - Keep technical skills and product knowledge up to date through self-learning and internal training. Qualifications Required: - Excellent verbal and written communication skills in Marathi and Hindi. - Strong ability to work under pressure and meet deadlines. - Self-driven individual with a customer-centric approach. - Prior experience in a similar role with a focus on customer satisfaction. - Proficiency in using Microsoft Office tools. - Willingness to learn and adapt to new technologies. - Ability to work full-time in day shifts at the specified work location. Support Measurement Metrics: - Number of new problem/query-solving calls and follow-up calls per day, week, and month. - Number of pending calls (unsolved) per day, week, and month. - Number of customer references acquired, new learnings, and feedback received per day, week, and month. - Revenue generated per day, week, and month. This position is full-time, with the work location being in person during day shifts.,
IT Support Executive Role Definition We required Only FEMALE for IT Support Executive position. IT Support Executive is one who is responsible for giving support, solve queries, service & training to existing customers . As well as Generating revenues from New & existing customer for MOZAR Software / Green Heaven Software Pvt Ltd by sourcing contacts and converting them into contracts. Also Maintaining healthy relationship with our existing & new customers. Support Executive should Good communications in Marathi & Hindi. Job Description v Receive customers call and solve Queries. v Solve The User Issues Over Mail / Telephone / Online. v Provide support & training remotely / telephonen / Online. v Client Satisfaction Oriented. v Excellent verbal and written communications skills in Marathi & Hindi is must. v Troubleshoot Customer Application Software Issues And Follow Ups Till Completion. v Understand The Issue Reported By The Customer. Delivering Support To Existing Users And Investigating And Resolving Application Errors, Data Discrepancies And Queries. v Should master in Excel, Word & Power Point Presentation. v Generate leads that develop into new customers. v Answering customers' questions on the Services / Products. v Manage inbound/ outbound customer calls in a timely manner. v Demonstrating and presenting products / services. v Self-Motivated, With Strong Ability To Work Both Independently And With The Team. v Analytical And Problem-Solving Skills & Willing to work extra hours. v Maintain Log sheet in given format of all cases handled on day basis. v Should have experience in End User Support & Strong knowledge in troubleshooting. v Keep Technical Skills And Product Knowledge Up To Date Through Self-Efforts And Internal Training. Support Measurement Metrics # No. of New Problem / Query Solving calls, No. of Follow up Problem / Query Solving calls, No. of Pending calls (not solving) per day, per week & per month. # No. of Taking customer reference, No. of Learning new things & No. of Taking feedback per day, per week & per month - Revenue generated per day, per week & per month. Job Type: Full-time Shift:Day shift Work Location: In person Job Type: Full-time Pay: ₹10,200.46 - ₹20,202.89 per month Work Location: In person
As an IT Support Executive at MOZAR Software / Green Heaven Software Pvt Ltd, your role involves providing support, solving queries, offering services, and conducting training for existing customers. Your main responsibility is to generate revenues from both new and existing customers by sourcing contacts and converting them into contracts. Additionally, you will be expected to maintain healthy relationships with our current and potential clients. It is important that you have good communication skills in Marathi and Hindi. Key Responsibilities: - Receive customers" calls and address their queries promptly. - Resolve user issues via mail, telephone, or online channels. - Provide remote, telephone, or online support and training. - Ensure client satisfaction is a top priority. - Troubleshoot customer application software issues and follow up until resolution. - Demonstrate proficiency in Excel, Word, and PowerPoint presentations. - Generate leads that result in acquiring new customers. - Answer customers" inquiries regarding services and products. - Manage inbound and outbound customer calls in a timely manner. - Present and showcase products and services effectively. - Demonstrate self-motivation and the ability to work independently or as part of a team. - Utilize analytical and problem-solving skills, and be willing to work extra hours if necessary. - Maintain a log sheet detailing all cases handled on a daily basis. - Possess experience in end-user support and a strong troubleshooting background. - Keep technical skills and product knowledge up to date through self-learning efforts and internal training programs. Qualifications Required: - Excellent verbal and written communication skills in Marathi and Hindi. - Proficiency in Excel, Word, and PowerPoint. - Strong ability to work independently and collaboratively with a team. - Analytical and problem-solving skills. - Willingness to work extra hours when needed. Support Measurement Metrics: - Number of new problem/query solving calls, follow-up problem/query solving calls, and pending calls per day, week, and month. - Number of customer references, learning new things, and taking feedback per day, week, and month. - Revenue generated per day, week, and month. This is a full-time position with day shifts and the work location is in-person.,