IT Support Executive

As an IT Support Executive at MOZAR Software / Green Heaven Software Pvt Ltd, your role involves providing support, solving queries, offering services, and conducting training for existing customers. Your main responsibility is to generate revenues from both new and existing customers by sourcing contacts and converting them into contracts. Additionally, you will be expected to maintain healthy relationships with our current and potential clients. It is important that you have good communication skills in Marathi and Hindi. Key Responsibilities: - Receive customers" calls and address their queries promptly. - Resolve user issues via mail, telephone, or online channels. - Provide remote, telephone, or online support and training. - Ensure client satisfaction is a top priority. - Troubleshoot customer application software issues and follow up until resolution. - Demonstrate proficiency in Excel, Word, and PowerPoint presentations. - Generate leads that result in acquiring new customers. - Answer customers" inquiries regarding services and products. - Manage inbound and outbound customer calls in a timely manner. - Present and showcase products and services effectively. - Demonstrate self-motivation and the ability to work independently or as part of a team. - Utilize analytical and problem-solving skills, and be willing to work extra hours if necessary. - Maintain a log sheet detailing all cases handled on a daily basis. - Possess experience in end-user support and a strong troubleshooting background. - Keep technical skills and product knowledge up to date through self-learning efforts and internal training programs. Qualifications Required: - Excellent verbal and written communication skills in Marathi and Hindi. - Proficiency in Excel, Word, and PowerPoint. - Strong ability to work independently and collaboratively with a team. - Analytical and problem-solving skills. - Willingness to work extra hours when needed. Support Measurement Metrics: - Number of new problem/query solving calls, follow-up problem/query solving calls, and pending calls per day, week, and month. - Number of customer references, learning new things, and taking feedback per day, week, and month. - Revenue generated per day, week, and month. This is a full-time position with day shifts and the work location is in-person.,