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IT Support Executive

IT Support Executive

identixweb

1 - 5 years

0 Lacs

surat gujarat

Posted:1 day ago| Platform: Shine logo

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Skills Required

email web application html css javascript ecommerce

Work Mode

On-site

Job Type

Full Time

Job Description

As a Software Support Executive at the leading IT Company, your role will involve the following responsibilities: - Be an active part of the Client Delivery or Client Monitoring Team and provide end-to-end internal and external implementation support for iDentixweb Pvt. Ltd. - Provide customer support through live chat, call, mail, and remote session channels - Conduct product training sessions for clients - Strive to achieve 100% customer satisfaction for the support provided - Possess knowledge in email systems, web applications, and e-commerce - Identify and resolve technical issues promptly - Offer technical support to clients as and when required - Manage the ticketed query system efficiently - Be self-motivated and willing to work in rotational shifts with overtime - Display enthusiasm and eagerness to learn new things related to work, proactively engaging in self-training - Ensure high availability when needed - Perform troubleshooting and resolve queries - Gather and analyze customer feedback for continuous improvement - Focus on customer satisfaction and retention - Maintain accurate records of your work Qualifications required for the role: - Good verbal and written communication skills in English - Knowledge of HTML, CSS, and Javascript would be beneficial Join our team and be part of a dynamic environment where you can enhance your skills while providing exceptional support to our clients.,

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IT Support Executive