5 - 8 years

8 - 12 Lacs

Posted:1 month ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Maintain and update customer data, complaint logs, and feedback records in the CRM system Receive and acknowledge customer complaints from all channels Analyze complaint patterns to identify service or product improvement opportunities Required Candidate profile Intermediate to advanced Excel skills Experience with CRM tools Experience working in customer-facing roles in retail, BFSI, telecom, e-commerce, logistics, utilities, consumer tech industries.

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Human Resources

Mumbai

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